User's Manual

37
Problem
indicator
Cause Solution
a weak signal between the SP400X and the
access point.
Access points may need to be relocated or added.
The network is overloaded Reduce number of SP400Xs or other traffic on the network
or expand the network’s capabilities.
The SP400X is not
communicating with the
application server
The network settings may not be compatible
with the SP400X.
Slow blinking blue light; solid green power
light (during initial start up this light may be
blinking slow)
Verify that the SP400X is set for the appropriate server
address.
Ensure that the server is on the same subnet as the access
point.
Ensure that the correct UDP port is assigned.
The server is not responding.
Slow blinking blue light; solid green power
light (during initial start up this light may be
blinking slow)
Verify that the server’s power is on and that it is available.
Verify that the firewall setting is turned off or allows device
traffic.
The device is performing a firmware update.
Slow blinking blue light; slow blinking green
power light; fast blinking green tail lights
Wait for the firmware update to complete. See “Update
firmware wirelessly” in the Advanced use section
FIGURE 9-2 Problems connecting the SP400X to a wireless network
Problems scanning
FIGURE 9-3 Problems scanning
Problem
indicator
Cause Solution
The SP400X will not scan
The red imager light does
not illuminate.
The SP400X may not be powered on
The green power light is not illuminated.
Check that the SP400X is powered on. If the green power
light does not stay illuminated, refer to the “Problems
powering on” section
The SP400X may not be connected to the
network
The blue wireless light is flashing.
Check that the SP400X is connected to the network. If the
blue wireless light does not stay illuminated, refer to the
“Problems connecting to wireless network” section
The SP400X’s ink cartridge door may be open.
Red tail lights and red warning light blinking
slowly; solid orange ink cartridge light
Close the door.
Close the door and power cycle the SP400X.
Turn off the device and replace the door.
The ink cartridge is missing or bad.
Red tail lights and red warning light blinking
quickly; solid orange ink cartridge light
Turn off the SP400X open the ink cartridge door, and then
reseat the ink cartridge.
Turn off the SP400X and install a new ink cartridge.
The SP400X may not be seeing movement. Move the SP400X so that it sees movement.
Increase the lighting in the work area.
The SP400X takes a long
time to acquire the bar
code.
The imager window is obstructed. Clean the imager window and inspect for scratches or
cracks near the center of the window. See “CLEAN THE
IMAGER WINDOW” in the Maintenance section
SP400X Series - 9. Troubleshoot problems and get support