User's Manual

45
Visual feedback Audio Cause Solution
Fast blinking, blue
Wireless light
Hi-Lo
tone
The wireless network
is
unavailable.
Verify that the network settings on the SP400X match
the settings of your wireless network access point.
These settings must include the ESSID, security mode
(WPA-PSK,WEPornone)andnetworkkey.Ifthe
problem persists, contact your network administrator.
Slow blinking green
Power light
Scanning/Wireless errors and warning conditions
TABLE 9-15 Scanning/Wireless: Wireless network unavailable
Visual feedback Audio Cause Solution
Slow blinking, blue
Wireless light
Hi-Lo tone The wireless network
is
unavailable.
Verify that your network has a DHCP server. If the
network does not have a DHCP server, you must
configure the SP400X for static IP addressing (see
“SET UP THE WIRELESS NETWORK” in the “Advanced
use” section). Verify that the server addresses are set
up correctly (see “CONFIGURE THE SERVER” in the
“Advanced use” section). If problem persists, contact
your network administrator.
The application
server is unavailable.
Verify that the application server is running. If the pro-
blem persists, contact your network administrator.
TABLE 9-16 Scanning/Wireless: Application server unavailable
TABLE 9-17 Scanning/Wireless: Server error (immediately following successful scan)
Visual feedback Audio Cause Solution
Red tail lights, blink 1x Hi-Lo tone Server error Try to scan again.
TABLE 9-18 Scanning/Wireless: Invalid bar code or bad data
Visual feedback Audio Cause Solution
Red tail lights,
blinking 2x
Hi-Lo tone Invalid bar code or
bad data was sent to
the server.
1 Check the bar code.
2 Try to scan again.
3 If the problem persists, contact your supervisor.
SP400X Series - 9. Troubleshoot problems and get support