User's Manual

Warranty
Bowers & Wilkins products are designed and manufactured
to the highest quality standards. However, if something does
go wrong with the product, B&W Group Ltd. and its national
distributors warrant free of charge labour (exclusions may
apply) and replacement parts in any country served by an
ofcial Bowers & Wilkins distributor.
This warranty complements any national or regional legal
obligations of dealers or national distributors and does not
affect your statutory rights as a customer. Some regional
legal obligations outside the control of B&W Group Ltd.
may reduce the scope or time of the terms outlined below.
In particular:
• Special warranty terms apply in the Russian Federation.
• Specic import regulations apply in Brazil.
Please contact the relevant national distributor for details.
Terms and Conditions
This warranty:
1 is valid only for products purchased from an authorised
Bowers & Wilkins retailer or dealer.
2 is valid from the date of purchase for a period of ve years
for passive loudspeakers and two years for powered
loudspeakers, electronics and headphones, except that
exclusions apply in certain countries in line with national
law. Please consult the Bowers & Wilkins distributor in
your country for detailed information.
3 is limited to the repair of the equipment. Neither
transportation, nor any other costs, nor any risk for
removal, transportation and installation of products is
covered by this warranty.
4 is only valid for the original owner. It is not transferable.
5 will not be applicable in cases other than defects in
materials and/or workmanship at the time of purchase
and will not be applicable:
a for deterioration of component parts, the nature of
which is to become worn or depleted with use, such
as batteries and headphone ear pads.
b for damages caused by incorrect installation,
connection or packing,
c for damages caused by any use other than correct
use described in the user manual, negligence,
modications, or use of parts that are not made or
authorised by B&W Group Ltd.,
d for damages caused by faulty or unsuitable ancillary
equipment,
e for damages caused by accidents, lightning, water,
re heat, war, public disturbances or any other cause
beyond the reasonable control of B&W Group Ltd.
and its appointed distributors,
f for products whose serial number has been altered,
deleted, removed or made illegible,
g if repairs or modications have been executed by an
unauthorised person.
How to claim repairs under warranty
Should you have any concerns regarding the performance of
your product, please use the following procedure:
1 You can nd all contact details by clicking on
‘Contact Bowers & Wilkins’ at the bottom of the
home page of our web site and selecting the
appropriate country.
2 Our representative will discuss your concerns. If it is
found necessary to return the product for repair, you
may be given a Return Merchandise Authorisation.
You should not return the product without this
authorisation, if given.
To validate your warranty, you will need to produce the
original sales invoice or other proof of ownership and date
of purchase.
Environmental Information
This product complies with international directives, including
but not limited to:
i. the Registration, Evaluation, Authorisation and
restriction of CHemicals (REACH)
ii. the disposal of Waste Electrical and Electronic
Equipment (WEEE).
Consult your local waste disposal authority for guidance on
how properly to recycle or dispose of this product.
Australia
Warranty
Subject to the following terms, Convoy International Pty
Limited (‘Convoy’) will repair or replace any part of any
eligible Bowers & Wilkins product that is defective within the
warranty period indicated in the table below or refund you
the cost of the replacement. The benets to a consumer
given by this warranty are in addition to other rights and
remedies of the consumer under a law in relation to the
goods or services to which the warranty relates.
Eligibility
To claim the benet of this warranty you must;
1 Be the original purchaser of a genuine Bowers & Wilkins
product (this warranty is not transferable)
2 Produce proof of your purchase
3 This warranty is limited to defects that arise;
a in the course of normal domestic installation and
use and
b within the warranty period identied for the product
in the table below, commencing on the date of
original purchase.
4 This warranty excludes:
a defects arising from misuse, accident, neglect or
improper care, uctuation in electrical current,
incorrect or failed software upgrade, damage or
malfunction from incorrect assembly or installation,
defects from alteration or modication,
unauthorised service or repair;
b appearance items such as cabinetry marks or
damage;
c products on which the serial number has been
defaced or removed; and
d claims made later than 21 days after the defect rst
appears.
5 Note: In making a claim under this warranty, you agree
that If, following receipt of your claim under this
warranty, Convoy or its authorised service centre
determine that your claim in respect of a product is
invalid or you have provided false, inaccurate or
misleading information with your claim, Convoy or its
authorised service centre may charge you for any
labour, parts or transport costs incurred.
How to Claim
In order to make a claim under this warranty, take the
following steps:
1 Attach you proof of purchase document(s) to the below
card and complete the details.
2 Contact Convoy by telephone or email (contact details
below)
3 Deliver the product(s) the subject of your claim to the
Authorised Service Centre nominated by Convoy.
Details of the Authorised Services Centres are
available at www.ehi.com.au
4 You must bear any expense you incur in claiming this
warranty.
Notice: Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and
compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
Brand Category
Warranty
Period
Bowers &
Wilkins
Active Loudspeakers 2 Years
Accessories 1 Year
Convoy International Pty Ltd.,
Unit 7, 1801 Botany Rd,
Banksmeadow, NSW 2019, Australia
Tel: [phone]
www.ehi.com.au
[e-mail]