User's Manual

6. Troubleshooting

161820

• The power adapters may not be properly connected.

• Ensure that the Baby and Parent Units are ON.

• Adjust the monitor antenna to vertical position.

• Make sure the Baby and Parent Units are not far away from each other.

• Baby and Parent Units may not be properly paired. Follow PAIRING instructions.

No reception on

the Parent Unit

Possible cause/solutionProblem

Interference or

poor reception

• Move the Baby Unit closer to Parent unit.

•

Use of other 2.4GHz products, such as wireless networks (Wi-Fi routers),

Bluetooth systems, or microwave ovens, may cause interference with this product,

so keep the baby monitor at least 5ft (1.5m) away from these types of products

or turn them off if they appear to be causing interference.

• The Baby or Parent Units may be too close to metal objects.

• The battery power may be too low.

• Restart the Baby Unit (unplug the power adapter from the wall outlet,

wait for approx. 5 seconds and plug it back into the wall outlet).

• Reset the Parent Unit by pressing the RESET button (17), located at the back of the

Parent Unit, under the stand.

Image frozen on

the Parent Unit

• Volume setting on the Parent Unit may be too low. Increase the volume.

• Battery power may be too low. Recharge the battery.

Cannot hear the

baby sounds on

the Parent Unit

• In a quiet environment, surrounding the Parent Unit, decrease the volume on your

Parent Unit to level 3 and below.

• In a loud environment, surrounding the Parent Unit, increase the volume to the

maximum level.

Background

noises

• Automatic Night vision mode may be on. Increase lighting around the camera to

force monitor out of night vision mode.

Picture is black

and white

A high-pitched is

heard from the units

(feedback, static)

• The Baby Unit and Parent Unit may be too close to each other. Move them

further apart.

• The volume on the Parent Unit may be set too high. Lower the volume.