2:38 PM Page 1 TracPhone FleetBroadband FB250 & FB500 User’s Guide 1/28/08 TracPhone FB250 & FB500 TPFB250_500_Thrane_UG_Cvr_1.
UG_Welcome_Page.fm Page 1 Wednesday, March 19, 2008 7:57 AM TracPhone FB250 & FB500 User’s Guide The KVH® Industries’ TracPhone® FB250/FB500 system, manufactured by Thrane & Thrane, delivers high-speed data and voice communications via satellite through Inmarsat’s Broadband Global Area Network (BGAN). This user’s guide provides all of the information you need to operate, set up, and troubleshoot the system. For detailed installation information, please refer to the Installation Guide.
UG_Welcome_Page.fm Page 2 Wednesday, March 19, 2008 7:57 AM Trademark Information TracPhone, KVH, and the unique light-colored dome with contrasting baseplate are registered trademarks of KVH Industries. Thrane & Thrane is a registered trademark of Thrane & Thrane A/S in the European Union and the United States. Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other countries.
BGAN-X_UM.book Page iii Wednesday, April 30, 2008 12:48 PM Safety summary 1 The following general safety precautions must be observed during all phases of operation, service and repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design, manufacture and intended use of the equipment. KVH Industries assumes no liability for the customer's failure to comply with these requirements.
BGAN-X_UM.book Page iv Wednesday, April 30, 2008 12:48 PM MICROWAVE RADIATION No personnel within safety distance Safety distance: FB500: 1.3 m, 10 W/m2 (0.4 m, 100 W/m2) FB250: 0.6 m, 10 W/m2 (0.2 m, 100 W/m2) 25° for FB500 60° for FB250 Distance to other equipment Do not move the antenna closer to radars than the minimum safe distance specified in the installation manual - it may cause damage to the antenna.
BGAN-X_UM.book Page v Wednesday, April 30, 2008 12:48 PM Grounding, cables and connections To minimize shock hazard, the equipment chassis and cabinet must be connected to an electrical ground. Both terminal and antenna must be grounded to the vehicle. For further grounding information refer to the Installation manual. Do not extend the cables beyond the lengths specified for the equipment.
BGAN-X_UM.book Page vi Wednesday, April 30, 2008 12:48 PM About the manual Intended readers This manual is a user manual for the TracPhone FB500 system and the TracPhone FB250 system. The readers of the manual include anyone who is using or intends to use one of these two systems. No specific skills are required to operate the TracPhone system.
BGAN-X_UM.book Page vii Wednesday, April 30, 2008 12:48 PM This manual may not always reflect the latest software functionality of your terminal. To obtain the latest version of the manual, please visit www.kvh.com and download the latest version from the FB250 or FB500 product page. Related documents The below list shows the documents related to this manual and to the TracPhone FB500 and TracPhone FB250 system.
BGAN-X_UM.book Page viii Wednesday, April 30, 2008 12:48 PM Typography In this manual, typography is used as indicated below: Bold is used for the following purposes: • To emphasize words. Example: “Do not touch the antenna”. • To indicate what the user should select in the user interface. Example: “Select SETTINGS > LAN”. Italic is used to emphasize the paragraph title in cross-references. Example: “For further information, see Connecting Cables on page...”.
BGAN-X_UM.book Page ix Wednesday, April 30, 2008 12:48 PM Table of Contents Safety summary ................................................................iii About the manual .............................................................. vi Chapter 1 Introduction Welcome ............................................................................ 1 In this chapter ....................................................................2 Features and interfaces ...............................................
BGAN-X_UM.book Page x Wednesday, April 30, 2008 12:48 PM Table of Contents General ............................................................................35 Using a phone or fax machine ..........................................38 Using a computer .............................................................52 Using the IP handset ........................................................55 What’s next? .....................................................................
BGAN-X_UM.book Page xi Wednesday, April 30, 2008 12:48 PM Table of Contents Uploading software .........................................................154 Part numbers ..................................................................155 Troubleshooting guide ....................................................157 Status signaling ..............................................................163 Logging of events ............................................................179 Reset button ...............
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BGAN-X_UM.book Page 1 Wednesday, April 30, 2008 12:48 PM Introduction 1 Introduction 11111 Chapter 1 Welcome Congratulations on the purchase of your TracPhone system! TracPhone FB500 and TracPhone FB250 are maritime broadband systems, providing simultaneous high-speed data and voice communication via satellite through the Broadband Global Area Network (BGAN).
BGAN-X_UM.book Page 2 Wednesday, April 30, 2008 12:48 PM Chapter 1: Introduction Applications include: • Internet browsing • E-mail • Phone and fax services • Large file transfers • Video conferencing and Streaming • VPN (Virtual Private Network) access to corporate servers In this chapter This chapter introduces the TracPhone FB500 system and the TracPhone FB250 system, and gives an overview of the physical units and their features and functions.
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BGAN-X_UM.book Page 4 Wednesday, April 30, 2008 12:48 PM Chapter 1: Introduction Main units TracPhone FB500/ TracPhone FB250 The main difference between the TracPhone FB500 system and the TracPhone FB250 system lies in the antenna. • TracPhone FB500 uses an FB500 antenna, which is a maritime BGAN Class 8 antenna. This antenna is larger and provides more bandwidth than the antenna used for the TracPhone FB250 system.
BGAN-X_UM.book Page 5 Wednesday, April 30, 2008 12:48 PM 11111 Chapter 1: Introduction Introduction TracPhone antennas TracPhone FB500 antenna The TracPhone FB500 system uses the FB500 antenna, which is a maritime BGAN antenna. The antenna contains all functions for satellite tracking, including a GPS system. A single coaxial cable carries all RF communication, supply voltage and modem communication between the antenna and the terminal.
BGAN-X_UM.book Page 6 Wednesday, April 30, 2008 12:48 PM Chapter 1: Introduction TracPhone FB250 antenna The TracPhone FB250 system uses the FB250 antenna, which is a medium size, maritime BGAN phased array antenna. For information on how to install the antenna, refer to the installation manual.
BGAN-X_UM.book Page 7 Wednesday, April 30, 2008 12:48 PM 11111 Chapter 1: Introduction Introduction TracPhone terminal Overview Whether you have purchased a TracPhone FB500 system or a TracPhone FB250 system, the terminal is basically the same. For this reason this section covers both systems. The TracPhone terminal is the controlling unit in the TracPhone system. It contains all user interfaces and LED indicators and stores configuration data.
BGAN-X_UM.book Page 8 Wednesday, April 30, 2008 12:48 PM Chapter 1: Introduction SIM card The terminal has a SIM slot (Subscriber Identity Module) located in the connector panel behind a small cover plate. The terminal requires a dedicated FleetBroadband SIM card, which is acquired from your Airtime Provider. The system requires a SIM card to go online and to access the settings of the terminal. However, using the web interface you can view the Dashboard and upload software without inserting a SIM card.
BGAN-X_UM.book Page 9 Wednesday, April 30, 2008 12:48 PM 11111 Chapter 1: Introduction Introduction IP handset and cradle IP handset The IP handset communicates using Internet protocols. The handset is not strictly dedicated to the TracPhone system, but can also be used in a public network as a standard IP telephone. When the IP handset is used with the terminal, it communicates using Internet protocol between the handset and the terminal.
BGAN-X_UM.book Page 10 Wednesday, April 30, 2008 12:48 PM Chapter 1: Introduction IP cradle The IP cradle serves as a holder for the IP handset. The cradle connects to the coil cord from the handset and, using an Ethernet cable, to the terminal.
BGAN-X_UM.book Page 11 Wednesday, April 30, 2008 12:48 PM 11111 Chapter 1: Introduction Introduction The Inmarsat BGAN system What is BGAN? The Broadband Global Area Network (BGAN) is a mobile satellite service that offers high-speed data up to 492 kbps and voice telephony. BGAN enables users to access e-mail, corporate networks and the Internet, transfer files and make telephone calls. The Inmarsat FleetBroadband service FleetBroadband is a maritime communications service offered in the BGAN system.
BGAN-X_UM.book Page 12 Wednesday, April 30, 2008 12:48 PM Chapter 1: Introduction Coverage The Inmarsat BGAN services are based on geostationary satellites situated above the equator. Each satellite covers a certain area (footprint). The coverage map below shows the footprints of the BGAN system. (Launch planned for 2008) Note The map depicts Inmarsat's expectations of coverage, but does not represent a guarantee of service.
BGAN-X_UM.book Page 13 Wednesday, April 30, 2008 12:48 PM 11111 Chapter 1: Introduction A complete BGAN FleetBroadband system may include the TracPhone terminal with connected peripherals, a TracPhone FB500 antenna or a TracPhone FB250 antenna, the BGAN satellite, and the Satellite Access Station (SAS). The satellites are the connection between your terminal and the SAS, which is the gateway to the worldwide networks (Internet, telephone network, cellular network, etc.).
BGAN-X_UM.book Page 14 Wednesday, April 30, 2008 12:48 PM Chapter 1: Introduction The BGAN services Supported services The services currently supported by BGAN comprise: • A Packet Switched connection to the Internet • A Circuit Switched (Dialed) connection for voice, fax or data • Short Messaging Service (SMS) Packet data service The BGAN network supports different classes of data connection to the Internet.
BGAN-X_UM.book Page 15 Wednesday, April 30, 2008 12:48 PM 11111 Chapter 1: Introduction The following types of circuit switched connection are available: • Standard Voice. A low-tariff connection for voice only. The voice signal is compressed to 4.0 kbps, which reduces the bandwidth use and consequently the tariff. • 3.1 kHz Audio. A high quality connection which can be used for Premium Voice, G3 fax or analog modems. The signal is uncompressed 3.1 kHz audio, which allows for optimum voice quality.
BGAN-X_UM.book Page 16 Wednesday, April 30, 2008 12:48 PM Chapter 1: Introduction Limitations SIM lock The supplier may SIM lock the terminal to a specific provider. For further information, contact your supplier. Limitations in available services The services available depend on your airtime subscription. Your SIM card may not allow for all the services described in this manual.
BGAN-X_UM.book Page 17 Wednesday, April 30, 2008 12:48 PM 11111 Chapter 1: Introduction Introduction Matrix of services and interfaces The following table shows which services can be accessed from which interfaces on the terminal, and which types of equipment can be used. Interface on the terminal Service Phone/Fax Analog telephone Circuit Switched 3.
BGAN-X_UM.book Page 18 Wednesday, April 30, 2008 12:48 PM Chapter 1: Introduction What’s next? This chapter has provided an overview of the BGAN system and of the TracPhone system. The next chapters will go into more detail about how to set up and use your system. The following chapter, Getting started, explains how to start up the system.
BGAN-X_UM.book Page 19 Wednesday, April 30, 2008 12:48 PM 22222 Getting started Chapter 2 2 Getting started In this chapter This chapter describes how to start up the system and make the first call or data session. For information on how to install the system, insert SIM card and connect cables, refer to the installation manual for the TracPhone FB500 and TracPhone FB250 systems.
BGAN-X_UM.book Page 20 Wednesday, April 30, 2008 12:48 PM Chapter 2: Getting started Connector panel The drawing below shows the connector panel of the terminal. Reset button DC input SIM slot L-Band Antenna Phone/Fax 1 Phone/Fax 2 ISDN 4 x LAN w. PoE I/O Power switch Grounding stud For information on how to connect to each interface, refer to the installation manual for the TracPhone FB500 and TracPhone FB250 systems.
BGAN-X_UM.book Page 21 Wednesday, April 30, 2008 12:48 PM 22222 Chapter 2: Getting started Starting up the terminal SIM card Starting up the terminal Getting started Note that the TracPhone terminal requires a SIM card dedicated to FleetBroadband. The terminal can only access the BGAN network when the right type of SIM card is installed. For information on how to insert the SIM card, refer to the installation manual.
BGAN-X_UM.book Page 22 Wednesday, April 30, 2008 12:48 PM Chapter 2: Getting started Switching on the terminal Using the Power switch To switch on the terminal, use the Power switch in the connector panel. It normally takes one or two seconds for the terminal to switch on. Using the ignition system Normally the ignition function is not used in maritime installations. Instead you may want to use the remote on/off function described in the next section.
BGAN-X_UM.book Page 23 Wednesday, April 30, 2008 12:48 PM 22222 Chapter 2: Getting started Power up completed When the terminal is switched on, the Power indicator in the LED panel of the terminal lights green. You can now access the terminal settings, but the terminal is not ready for making calls or running data sessions until the system is registered on the BGAN network. This normally requires that you enter a SIM PIN.
BGAN-X_UM.book Page 24 Wednesday, April 30, 2008 12:48 PM Chapter 2: Getting started Connecting the IP handset Power supply The IP handset is powered from the LAN interface, using Power over Ethernet. Starting up the IP handset The following procedure is for the TracPhone FleetBroadband IP handset. The procedure may be different for another type of IP handset.
BGAN-X_UM.book Page 25 Wednesday, April 30, 2008 12:48 PM 22222 Chapter 2: Getting started Connecting a computer Before connecting to the LAN interface Getting started For the LAN interface to work without any further setup, the connected computer must be set up to obtain an IP address and a DNS server address automatically. Important Notice About Your Data Connection To prevent inadvertent airtime usage, the user must disconnect the data connection when not in use.
BGAN-X_UM.book Page 26 Wednesday, April 30, 2008 12:48 PM Chapter 2: Getting started Entering the SIM PIN for the terminal Overview Depending on your SIM card, you may have to enter a SIM PIN to use the system. You can enter the PIN using a standard phone or ISDN phone, the IP handset or the web interface. For information on how to connect the IP handset or computer you are going to use, see Connecting a computer to the LAN interface on page 25 or Connecting the IP handset on page 24.
BGAN-X_UM.book Page 27 Wednesday, April 30, 2008 12:48 PM 22222 Chapter 2: Getting started Wrong PIN If a wrong PIN has been entered three times, you will hear 3 beeps - pause - 3 beeps - etc. This means you have to enter the PUK (PIN Unblocking Key) provided with your SIM card. After entering the PUK, you must enter a new PIN of your own choice (4 to 8 digits long). Dial the following: * * followed by # or off-hook key.
BGAN-X_UM.book Page 28 Wednesday, April 30, 2008 12:48 PM Chapter 2: Getting started Entering the PIN using the web interface To enter the PIN Do as follows: 1. On a computer connected to the terminal, open your browser and enter the IP address of the terminal. Refer to Using the web interface on page 57. The default IP address is 192.168.0.1. If your SIM card uses a PIN and the PIN has not yet been entered, the web interface will open on the PIN page. 2. Type in the PIN and click OK.
BGAN-X_UM.book Page 29 Wednesday, April 30, 2008 12:48 PM 22222 Wrong PIN You have 3 attempts to enter the PIN in the web interface, before you are asked to enter the PUK (Pin Unblocking Key). The PUK is supplied with your SIM card. Enter the PUK followed by a new PIN of your own choice. The PIN must be from 4 to 8 digits long. If you enter a wrong PUK 10 times, the SIM card will no longer be functional, and you have to contact your Airtime Provider for a new SIM card.
BGAN-X_UM.book Page 30 Wednesday, April 30, 2008 12:48 PM Chapter 2: Getting started Registering on the BGAN network Registration procedure When the SIM PIN is accepted by the terminal, the TracPhone system starts the registration procedure on the BGAN network. Note We recommend keeping the vessel on a steady course while the antenna is performing a sky scan. If the vessel is turning during sky scan, it increases the total duration of the sky scan process.
BGAN-X_UM.book Page 31 Wednesday, April 30, 2008 12:48 PM 22222 Chapter 2: Getting started LED indications during the registration procedure Status Antenna indicator The antenna is starting up Flashing slowly green The antenna is performing a sky scan Flashing rapidly green The terminal is registering on the network Getting started This table shows how the startup procedure is signaled with the light indicators.
BGAN-X_UM.book Page 32 Wednesday, April 30, 2008 12:48 PM Chapter 2: Getting started Making the first call Introduction When the Antenna and Terminal indicators in the LED panel on the terminal both light steady green, you are ready to make or receive the first call. The following sections provide a short guide to making calls. For more detailed information, see Making or receiving a phone call on page 42.
BGAN-X_UM.book Page 33 Wednesday, April 30, 2008 12:48 PM 22222 Chapter 2: Getting started Mobile number: The mobile number of the terminal you are calling. The first part of the number is always 870, which is the “country code” for the BGAN system. Note There are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice. Example: If you are calling from Denmark and the mobile number for 3.1 kHz Audio is 870782105234 on your terminal, and you want to make a call to the terminal using 3.
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BGAN-X_UM.book Page 35 Wednesday, April 30, 2008 12:48 PM 33333 Chapter 3 Operating the system In this chapter 3 It does not describe advanced configuration of interfaces. For this type of information, refer to the “Configuring...” sections for the interfaces in Chapter 4, Using the web interface.
BGAN-X_UM.book Page 36 Wednesday, April 30, 2008 12:48 PM Chapter 3: Operating the system The IP handset When you connect the IP handset to one of the LAN (PoE) connectors on the terminal you can use the handset display and keypad to enter the PIN or to view the status of the terminal. The IP handset includes the following items for the terminal: • Viewing C/No (signal strength) and status (“Ready”, “Registering” etc.) for the TracPhone system.
BGAN-X_UM.book Page 37 Wednesday, April 30, 2008 12:48 PM 33333 Chapter 3: Operating the system Services and interfaces The following table shows the possible combinations of services and interfaces, and which types of equipment can be used. Interface on the terminal Phone/Fax Analog telephone Circuit Switched 3.
BGAN-X_UM.book Page 38 Wednesday, April 30, 2008 12:48 PM Chapter 3: Operating the system Using a phone or fax machine Available interfaces Three types of voice equipment connect to the terminal: Standard analog phone or G3 fax machine: The terminal has two phone connectors for connecting standard analog phones or fax machines. IP handset: The terminal has four LAN connectors with Power over Ethernet for connecting IP handsets or other IP equipment.
BGAN-X_UM.book Page 39 Wednesday, April 30, 2008 12:48 PM 33333 Chapter 3: Operating the system Selecting the call type Definition • Standard Voice, which is a low-tariff voice connection compressed to 4.0 kbps, • 3.1 kHz Audio, which is a high quality connection used for Premium Voice, G.3 fax or analog modem, • UDI or RDI (only on ISDN interface), which is used for G4 fax or data.
BGAN-X_UM.book Page 40 Wednesday, April 30, 2008 12:48 PM Chapter 3: Operating the system For further information, see Configuring the Phone/Fax interface on page 90. • IP handset. Select the call type for each handset in the web interface under SETTINGS > IP Handset > Call settings. For further information, see Setting the call types for IP handsets on page 108.
BGAN-X_UM.book Page 41 Wednesday, April 30, 2008 12:48 PM 33333 Chapter 3: Operating the system Phone numbers for incoming 3.1 kHz Audio and Standard Voice 3.1 kHz Audio and Standard Voice have separate phone numbers. This way, a person calling a phone connected to the terminal can select whether to use 3.1 kHz Audio or Standard Voice, simply by using the dedicated phone number. The call type you are using must be selected in the web interface (refer to the next section).
BGAN-X_UM.book Page 42 Wednesday, April 30, 2008 12:48 PM Chapter 3: Operating the system Making or receiving a phone call Analog phone, ISDN phone or IP handset There are different methods for activating a call, depending on the type of phone: • Analog phone or ISDN phone: Dial # after the number. • IP handset: Press the off-hook key after the number. Making a call First connect your phone to the relevant interface. For further information, see the Installation Manual.
BGAN-X_UM.book Page 43 Wednesday, April 30, 2008 12:48 PM 33333 Chapter 3: Operating the system If there was an error establishing the connection, refer to the Troubleshooting Guide on page 157. Receiving a call To be able to receive a call, the phone must be connected to the relevant interface on the terminal. By default, all devices connected to the Phone/Fax interface, the ISDN interface or the LAN (PoE) interface will ring when one of the mobile numbers is called.
BGAN-X_UM.book Page 44 Wednesday, April 30, 2008 12:48 PM Chapter 3: Operating the system Making a call to the terminal To make a call to a phone connected to the terminal, dial + • + is the prefix used in front of the country code for international calls. • Mobile number. The first part of the mobile number is always 870, which is the “country code” for the BGAN system.
BGAN-X_UM.book Page 45 Wednesday, April 30, 2008 12:48 PM 33333 Chapter 3: Operating the system Dialing functions Special-purpose numbers Number Function 0 * followed by # or off-hook key Redial last called number on this interface. 00 * followed by # or off-hook key Redial last answered call on this interface. Note: If the last answered number is an unlisted number, you will not be allowed to dial back.
BGAN-X_UM.book Page 46 Wednesday, April 30, 2008 12:48 PM Chapter 3: Operating the system Dialing prefixes Apart from the numbers above, the terminal uses the following dialing prefixes: • 1* before the phone number will force the connection to use Standard Voice. • 2* before the phone number will force the connection to use 3.1 kHz Audio. • #31# before the phone number will hide the callers phone number to the recipient.
BGAN-X_UM.book Page 47 Wednesday, April 30, 2008 12:48 PM 33333 Chapter 3: Operating the system Handling waiting calls Note The phone must have an R key to be able to use these functions. During a call, if a second party attempts to make contact with you, you may hear a Call Waiting indication. The Call Waiting indication is two beeps and a pause of 3 seconds, then two beeps again etc. If no action is taken, the waiting call is released after a time out period.
BGAN-X_UM.book Page 48 Wednesday, April 30, 2008 12:48 PM Chapter 3: Operating the system Holding a call Note The phone must have an R key to be able to use these functions. During a call, you may place the initial call on hold while another call is made. If you want to: Do as follows: Place a call on hold. Press R 2 #. Place the existing call on hold and establish a new call. Press R and dial the second phone number followed by #. Shuttle between the two calls.
BGAN-X_UM.book Page 49 Wednesday, April 30, 2008 12:48 PM 33333 Chapter 3: Operating the system Transferring a call Note The phone must have an R key to be able to use these functions. When you receive a call, you can transfer this call to another phone connected to the terminal. To transfer the incoming call to another phone or headset, do as follows: 2. You now have two options. • Hang up. The phone or headset you transferred the call to continues to ring.
BGAN-X_UM.book Page 50 Wednesday, April 30, 2008 12:48 PM Chapter 3: Operating the system Sending or receiving a fax message Handling delays When sending or receiving fax messages over satellite, both fax units must be capable of handling longer delays without timing out. Some fax machines have an Overseas mode, which enables the unit to handle the long delays. Sending a fax message from the terminal Note If the default setting in the web interface is not 3.
BGAN-X_UM.book Page 51 Wednesday, April 30, 2008 12:48 PM 33333 Chapter 3: Operating the system Sending a fax message to the terminal + # • + is the prefix used in front of the country code for international calls. • Mobile number. The first part of the mobile number is always 870, which is the “country code” for the BGAN system. Use the 3.1 kHz mobile number if you are calling a G3 fax and the UDI number if you are calling an ISDN G4 fax connected to the terminal.
BGAN-X_UM.book Page 52 Wednesday, April 30, 2008 12:48 PM Chapter 3: Operating the system Using a computer Interfaces The terminal has four LAN connectors for connecting computers or other LAN equipment. For information on how to connect to the interfaces, see the installation manual for the TracPhone FB500 and TracPhone FB250 systems. Standard or Streaming data on LAN Definition The BGAN network supports different classes of data connection to the Internet.
BGAN-X_UM.book Page 53 Wednesday, April 30, 2008 12:48 PM 33333 Chapter 3: Operating the system ideal for time critical applications like live video over IP. The user pays for the duration of the connection (per minute charge). Note For optimum performance it is important that you select the right traffic class when defining profiles for your connection. Setting up and activating a Streaming connection The TracPhone FB250 system supports 32, 64 and 128 kbps Streaming.
BGAN-X_UM.book Page 54 Wednesday, April 30, 2008 12:48 PM Chapter 3: Operating the system For further information, see Using profiles on page 139 and Setting up the network user groups on page 113. Working with network groups The LAN users of the TracPhone system can be organized in network user groups with different setup and different access rights. Users can only see and start/stop profiles configured for their own network user group.
BGAN-X_UM.book Page 55 Wednesday, April 30, 2008 12:48 PM 33333 Chapter 3: Operating the system Using the IP handset You can use the IP handset as user interface for the TracPhone system as well as for making calls or sending SMS messages. The IP handset has a dedicated menu for the TracPhone system. For further information on how to use the IP handset, refer to the IP Handset User Manual. What’s next? This chapter has described the basics of how to use the TracPhone system.
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BGAN-X_UM.book Page 57 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4 Using the web interface In this chapter 4 Introduction The web interface What is the web interface? The web interface is built into the terminal, and is used for operating, setting up and configuring the system. You can access the web interface from a computer with a standard Internet browser. Internet Explorer 6.0, Mozilla Firefox 1.0 and Apple Safari 2.0 were tested successfully with the web interface.
BGAN-X_UM.book Page 58 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface Browser settings If you are connecting your computer using the LAN interface, the Proxy server settings in your browser must be disabled before accessing the web interface. Most browsers support disabling of the Proxy server settings for one specific IP address, so you can disable Proxy server settings for the web interface only, if you wish. Consult your browser help for information.
BGAN-X_UM.book Page 59 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface 2. Uncheck the box labeled Use a proxy server for your LAN. 3. Click OK. When the proxy server settings are disabled, close your browser. Using the web interface You may need to change this setting back on return to your Internet connection.
BGAN-X_UM.book Page 60 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface Accessing and navigating the web interface Accessing the web interface To access the web interface, do as follows: 1. Connect your computer to the terminal. 2. Start up the terminal. For further information, see Getting started on page 19. 3. Open your browser and enter the IP address of the terminal. The standard IP address is 192.168.0.1.
BGAN-X_UM.book Page 61 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Overview of the web interface When the web interface opens, the title bar shows the name of the product. Note If no antenna is connected, the web interface will assume that the system is a TracPhone FB500 system. The web interface consists of the following sections. Status field Icon bar Contents section Using the web interface Title bar Navigation pane • The navigation pane holds the main menu.
BGAN-X_UM.book Page 62 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface Icons in the icon bar The following icons may appear in the icon bar in the web interface: Icon Explanation A new SMS message, or information of Voice mail, has arrived. Click the icon to see new messages or information of Voice mail. For further information, see Receiving a message on page 82. An event is active. Click the icon to see a list of active events.
BGAN-X_UM.book Page 63 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Entering the SIM PIN in the web interface Note You may not have to enter a SIM PIN to access the terminal. This depends on whether or not the use of a SIM PIN is enabled on your SIM card. If a computer is connected when you start up the terminal, you can access the web interface and enter the SIM PIN here.
BGAN-X_UM.book Page 64 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface When the correct PIN is entered, the web interface opens the Dashboard and is ready for use. Note 64 Some parts of the web interface may be greyed out if the user permissions are limited. For information on how to set up user permissions, see Setting up user permissions on page 146.
BGAN-X_UM.book Page 65 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Using the Dashboard Overview Using the web interface The Dashboard is used for control and inspection of ongoing communication and for viewing properties and status of the terminal and antenna.
BGAN-X_UM.book Page 66 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface Properties The PROPERTIES section of the DASHBOARD shows the following information: • Airtime provider. The name of your Airtime Provider. • GPS position. The GPS position of your TracPhone system. Note In some cases, the BGAN network does not allow the position to be displayed to the user. If this is the case, the display may just show GPS acquired.
BGAN-X_UM.book Page 67 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Managing data sessions Overview • Primary profiles are listed in the left side and secondary profiles (if any) are listed to the right. • Profiles that are currently active are displayed as a link with the text “Stop ”. • Profiles that are ready to be activated are displayed as a link with the text “Start ”.
BGAN-X_UM.book Page 68 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface Start/stop a Streaming session on the LAN interface Note Before starting a Streaming session, make sure you have set up a Streaming profile for your user group in the SETTINGS > LAN > Network user groups page. To start or stop a Streaming session, click the link with the name of your Streaming profile under STREAMING PROFILES ON LAN.
BGAN-X_UM.book Page 69 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Start/stop Standard data on the LAN interface By default, Standard data is always activated on the terminal. If you only want Standard data to be activated when you have specifically enabled it, you can disable automatic activation using the SETTINGS > LAN > Network user groups page.
BGAN-X_UM.book Page 70 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface Viewing information on calls and data sessions The following sections in the Dashboard show information on calls and data sessions. • ONGOING CALLS is a list of calls that are currently active. The list shows the call type and the time connected for each call. • ONGOING DATA SESSIONS is a list of data profiles that are currently active, including the IP address that is assigned to each profile.
BGAN-X_UM.book Page 71 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Using the phone book General usage Overview In the phone book you can: Look up phone numbers. • Look up short dial numbers for easy dialing from a handset. • Modify or delete existing names and phone numbers, or enter new names and phone numbers.
BGAN-X_UM.book Page 72 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface Accessing the phone book To access the phone book, select PHONE BOOK from the left navigation pane. The phone book shows all entries with entry number, name and phone number. Empty place holders are also included. To sort the phone book, click the title of the column you wish to sort by. For example, to sort by the names in the phone book alphabetically, click on Name in the top row of the phone book.
BGAN-X_UM.book Page 73 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Short dial The entry number in the phone book is the Short dial number. When making a call from the terminal you can use this number instead of dialing the entire phone number. Simply dial 00 followed by # or off-hook key. Using the web interface Example: To call the third entry in the phone book from an analog phone, take the phone off hook and dial 003 #.
BGAN-X_UM.book Page 74 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface Editing phone book entries Adding a new entry To add a new entry, do as follows: 1. In the phone book, locate the empty entry number where you want to add the new phone number and click New. 2. Type in the name and phone number of the new entry and click Save entry. The new name and number are now listed at the specified entry number in the phone book.
BGAN-X_UM.book Page 75 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Viewing and editing the mobile numbers To view the mobile numbers To view the mobile numbers of the terminal, select PHONE BOOK > Mobile numbers from the left navigation pane. The mobile numbers are the phone numbers to use when making a call to the terminal. These numbers are not listed at delivery. The user must enter the numbers received from the Airtime Provider.
BGAN-X_UM.book Page 76 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface Using the Call log Note If power to the terminal is interrupted, all information on calls since last power up is lost. This could mean that you will be charged for more calls than the number of calls registered in the call log. Information on total usage To enter the CALLS page select CALLS from the left navigation pane. The CALLS page contains information on usage for circuit switched connections.
BGAN-X_UM.book Page 77 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Exporting the call log The system logs all calls and data sessions. For information on how to view the lists of calls and data sessions, see the next section. To export the entire call log to a file, do as follows: 1. In the CALLS page, click the link Export call log to file. 3. Click OK.
BGAN-X_UM.book Page 78 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface For information on the available types of service, see The BGAN services on page 14. Note The estimated charge is based on your entries under ADMINISTRATION > Call charges. KVH Industries does not take responsibility for the correctness of this estimated charge. You can sort each of the lists by clicking the title of the column you wish to sort by.
BGAN-X_UM.book Page 79 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Handling SMS messages Sending an SMS message Important If the terminal is not online when you attempt to send a message, the message is moved to the Outbox in stead of the Sent folder. Messages in the Outbox are not automatically sent when the terminal goes online. For further information on the Outbox, see the next section, Options for messages in the Outbox.
BGAN-X_UM.book Page 80 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface 3. Type in the message in the Write new message field. If the message text is too long for one SMS, the message is sent as two or more SMS messages. The field below the message field shows the number of SMS messages used to send the message. 4. Type in the phone number in the Recipient field. Remember 00 and country code (e.g. 00 45 to call Denmark or 00 1 to call USA). 5.
BGAN-X_UM.book Page 81 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Options for messages in the Sent folder The Sent folder contains SMS messages that have been sent. To access the Sent folder, select MESSAGES > Sent from the navigation pane. The Status column shows the status of each message, if you have selected Delivery notification when sending the message. From the Sent folder you have the following options: Click Resend next to a message you want to send again.
BGAN-X_UM.book Page 82 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface Receiving a message If a message has arrived, the icon bar at the top of the web interface shows an unopened envelope. Click the envelope to see the new message(s). Otherwise, to see new messages click MESSAGES from the left navigation pane. The page shows new incoming messages. Note The terminal does not accept more than 100 incoming messages (including read and unread messages).
BGAN-X_UM.book Page 83 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Options for new SMS messages To see new messages, click MESSAGES from the left navigation pane. • Click Read to move it to your Inbox containing read messages. • Click Reply to reply to a message. Then type in your reply and click Send. For information on how to include the original message in your reply, see Setting up the default message options on page 84.
BGAN-X_UM.book Page 84 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface Configuring message settings Setting up the default message options You can set up general options for your outgoing messages. These settings apply by default to all your outgoing messages. Note, however, that you can change the Delivery notification setting for an individual message. For further information, see Sending an SMS message on page 79. Do as follows: 1.
BGAN-X_UM.book Page 85 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Viewing or changing SMS service center number The SMS service center number identifies the SMS service center used when sending and receiving SMS messages. The SMS service center number is stored on the SIM card. • To see the SMS service center number, select MESSAGES > Message settings from the left navigation pane.
BGAN-X_UM.book Page 86 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface Setting up the interfaces The SETTINGS page (Antenna properties) The SETTINGS page shows properties of the connected antenna and contains a field for enabling or disabling the L-Band interface on the terminal. To access the SETTINGS page, select SETTINGS from the left navigation pane.
BGAN-X_UM.book Page 87 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Configuring the LAN interface Overview The TracPhone terminal has 4 LAN connectors with PoE (Power over Ethernet). The major part of the LAN parameters are set up in the network management pages. For information on these settings, refer to Managing LAN network users on page 111. All connections to the LAN interface may be affected when you change the settings below.
BGAN-X_UM.book Page 88 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface Setting up the LAN interface Do as follows: 1. From the left navigation pane, select SETTINGS > LAN. 2. At DHCP status, select Enabled (recommended), or Disabled. • If you select Enabled, the terminal assigns dynamic IP addresses to devices connected to the terminal. • If you select Disabled, you need to set up a static IP address in the connected device. 3. Type in the Local IP address and the Netmask.
BGAN-X_UM.book Page 89 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Port forwarding Port forwarding enables you to set up a server connected to the terminal while the terminal is in Router mode. Without port forwarding it would not be possible to contact the server from the internet. For information on how to set the terminal in Router mode, see Setting up the network user groups on page 113.
BGAN-X_UM.book Page 90 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface 5. Type in the Destination port range. 6. Repeat step 3 to step 5 to set up port forwarding to additional servers. 7. In the Active column, select which ports should have port forwarding activated. 8. Click Apply. You can now access the mail server from the Internet, using the external IP address of the terminal. Configuring the Phone/Fax interface Do as follows: 1.
BGAN-X_UM.book Page 91 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface 2. For each Phone/Fax port, set the call type for incoming and outgoing calls. Note Port 1 is the connector closest to the antenna connector, and Port 2 is the connector closest to the ISDN connector. • For Incoming calls, you can check Standard or 3.1 kHz Audio or both. If you check both, any device connected to the Phone/Fax interface will react (ring) on incoming calls. If you select e.g.
BGAN-X_UM.book Page 92 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface Configuring the ISDN interface Note For information on how to set up call services (supplementary services), see Setting up call services on page 97. These settings apply to both the Phone/Fax interface, the ISDN interface and the LAN w. PoE interface. To configure the ISDN interface, do as follows: 1. Select SETTINGS > ISDN. 2. Set the call type(s) for incoming calls. You can select Standard, 3.
BGAN-X_UM.book Page 93 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface 3. Set the MSN numbers that are to be assigned to each call type. Note that this setting only applies to the call type selected above the MSN number, and only if the connected device supports the call type used. Important If you set an MSN number to anything other than , connected devices must be programmed with these MSN numbers. • . No MSN numbers are used.
BGAN-X_UM.book Page 94 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface • If you select 3.1 kHz Audio, all outgoing calls, except UDI/RDI, will use the call type 3.1 kHz Audio. If you make a Standard call it will be converted to a 3.1 kHz Audio call. Outgoing UDI or RDI sessions will be not be influenced by this setting.
BGAN-X_UM.book Page 95 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Setting the common interface settings The common APN The common APN setting is defined here and can be selected for each network user group. If you are using the same APN for many network user groups, it is easier to define it once, and then simply select it for the relevant user groups.
BGAN-X_UM.book Page 96 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface 2. Select the APN. You have the following options: • SIM default. The APN is taken from the SIM card. This is the recommended option, unless you have special requirements. • Network assigned. The APN is assigned from the network. • User defined. Type in the APN. APNs are provided from the Airtime Provider. 3. At Buffering on Streaming profiles, select Enabled or Disabled.
BGAN-X_UM.book Page 97 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Setting up call services Overview Note The terminal must be registered on the BGAN network before you can set up the call services in the web interface. • Call forwarding • Call barring • Call waiting • Line identification • Closed user group Note that, depending on the network, some of these call service settings may prevent others from being activated.
BGAN-X_UM.book Page 98 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface Call forwarding You can set up the terminal to automatically forward incoming calls to another phone number. Do as follows: 1. Select SETTINGS > Common > Call forward from the left navigation pane. 2. For each call type, select Enabled next to the situation(s) in which you want to forward incoming calls. 3. Next to the enabled items, type in the phone number you want to forward the call to. 4.
BGAN-X_UM.book Page 99 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Call barring Do as follows to bar incoming and/or outgoing calls to and from the terminal: Using the web interface 1. Select SETTINGS > Common > Call barring from the left navigation pane. 2. Click OK next to Read current settings, to make sure the page is updated. 3. For each call type, select which calls should be barred. 4. In the Barring PIN field, type in a PIN for your call barring setup.
BGAN-X_UM.book Page 100 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface Call waiting You can set up whether or not you want to receive notification of waiting calls while you are making a call or transmitting data. Do as follows: 1. Select SETTINGS > Common > Call waiting from the left navigation pane. 2. Click OK next to Read current settings to make sure the page is updated. 3.
BGAN-X_UM.book Page 101 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Line identification You can set up the terminal to show your number when you are making a call or transmitting data. Do as follows: Using the web interface 1. Select SETTINGS > Common > Line identification from the left navigation pane. 2. Select Show my number and click Apply.
BGAN-X_UM.book Page 102 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface Closed user group Your subscription may include one or more closed user groups. A closed user group is a group of users permitted to make calls to each other but not to users outside the group. To define the settings for these user groups, do as follows: 1. Select SETTINGS > Common > Closed user group from the left navigation pane. 2. Type in your user group number(s) under Group no. 3.
BGAN-X_UM.book Page 103 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface 4. To allow outgoing access for the activated user group(s), select Outgoing Access under SETTINGS FOR ACTIVE CLOSED USER GROUP. Note that if you selected Subscribed above, this setting will not be used. 6. Click Apply. Using the web interface 5. Select Preferential if you want the activated user group to be selected when a member of a user group does not specify the group number during call set up.
BGAN-X_UM.book Page 104 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface Managing IP handsets Overview The terminal has 4 LAN (PoE) connectors for connection of IP handsets or other IP equipment. You may connect your IP handsets directly to the LAN interfaces or use a PoE switch to connect more handsets. The TracPhone terminal supports connection of up to 16 handsets. Each handset must have a local number in the range 0501 to 0516 as well as a unique password.
BGAN-X_UM.book Page 105 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Connecting a new IP handset Note The first handset that is connected to the LAN interface on the terminal is automatically registered in the terminal and assigned the local number 0501 and password 0501. To connect a new IP handset, do as follows: 1. Connect the IP handset to one of the LAN ports of the terminal. Using the web interface 2. In the web interface, select SETTINGS > IP handset. 3.
BGAN-X_UM.book Page 106 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface 5. In the IP handset, use the display menu system to enter the local number and the password you just entered in the web interface. Do as follows: • Enter the menu system and select SIP to get the list of profiles. • Select the BGAN profile and select Options. • Select Edit/View and change the user name and password. Note that the user name is also the local number for the handset.
BGAN-X_UM.book Page 107 Wednesday, April 30, 2008 12:48 PM 44444 Setting up the IP handsets Do as follows: 1. Select SETTINGS > IP handset. 2. Select Edit next to a handset to change the password of the handset. Remember that you must enter the same password and local number (user name) in the IP handset. 3. Select Delete next to a handset to delete it from the list. When a handset is deleted from the list, you can no longer access the terminal with this handset. 4.
BGAN-X_UM.book Page 108 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface Setting the call types for IP handsets Do as follows: 1. Select SETTINGS > IP handsets > Call settings. 2. For each handset, select the call types you want to enable for incoming and outgoing calls. The call types are described in more detail in Selecting the call type on page 39. • For Incoming calls, you can check Standard or 3.1 kHz Audio or both.
BGAN-X_UM.book Page 109 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Configuring the discrete I/O interface Overview • Pin 1: Ringer output. This pin changes state from low to high when the terminal is notified of an incoming call from the satellite interface. When the call is answered, or the caller gives up and releases the call, the pin changes back to low. • Pin 2: Warning/Error output.
BGAN-X_UM.book Page 110 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface Configuring the I/O interface To configure the I/O pins, do as follows: 1. Select SETTINGS > Discrete I/O. 2. For each pin you want to use, select Enabled. 3. For each pin, select if the pin should be Active high or Active low. 4. If you are using the Ignition function and you want the terminal to stay on for a few minutes after the Ignition is switched off, enter the number of minutes under DELAYED SHUTDOWN.
BGAN-X_UM.book Page 111 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Managing LAN network users Introduction The network management system For example, you may want to define: • one network user group for Bridge communication, allowing both Standard and Streaming connections, • one network user group for Crew welfare, allowing Standard connections, • one network user group for IP handsets, allowing no Internet access.
BGAN-X_UM.book Page 112 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface Necessary steps when managing network users The steps necessary for managing network users include: 1. Defining a network user group. See Setting up the network user groups on page 113. The network user groups determine settings such as: • QoS (Standard/Streaming), • IP addressing (Static/Dynamic) • Internet access mode (Router Mode/Bridge Mode/No Internet Access) 2. Identifying a network device.
BGAN-X_UM.book Page 113 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Setting up the network user groups Overview A network user group, in this context, is a group of network users sharing the same Quality of Service profile and network parameters. There are 11 configurable network user groups. For the Default user group, certain settings are locked, to make sure there is always one functional user group available.
BGAN-X_UM.book Page 114 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface Editing a network user group Note For further explanation of the terms used below, see Definitions for network terms on page 124. Do as follows: 1. Select SETTINGS > Network user groups. When you are prompted, enter the Administrator user name and password. The default user name is admin and the default password is 1234.
BGAN-X_UM.book Page 115 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Using the web interface 2. Click Edit next to the user group you want to set up. 3. Type in a name for the group. 4. Select Enabled or Disabled.
BGAN-X_UM.book Page 116 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface 5. Select the type of Internet connection. • Router mode means the connection will be shared with other users, and the NAT module of the terminal will make the necessary address translations. Use this mode if one or more computers are connected using the LAN interface, and the terminal should act as a router. • Bridge mode is an exclusive connection, with NAT disabled.
BGAN-X_UM.book Page 117 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface • SIM default. The APN is taken from the SIM card. If you want to use a static IP address on the external network, select this option either here or in the Common setting. • Network assigned. The APN is assigned from the network. • User defined. Type in the APN. APNs are provided from the Airtime Provider. 9.
BGAN-X_UM.book Page 118 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface For further information on profiles and traffic flow filters, see Using profiles on page 139 and Using traffic flow filters on page 143. 12. Select the Secondary profile. To select more than one secondary profile, press and hold Ctrl or Shift while selecting.
BGAN-X_UM.book Page 119 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Managing network devices Overview A network device, in this context, is an Ethernet hardware device, identified by a unique MAC address. When a network device with dynamic IP address is connected to the terminal, it is automatically listed in the Network devices list. Viewing the list of network devices To view the list of network devices, select SETTINGS > Network devices.
BGAN-X_UM.book Page 120 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface Locking an IP address to a MAC address When the device is locked to an IP address, the terminal will always assign this IP address to the MAC address of this device (if DHCP is enabled and the Internet connection is not a Bridge mode connection). To lock a device to its current IP address, click the link next to the device.
BGAN-X_UM.book Page 121 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Using the network classification table Overview The network classification table is used for making an association between network devices and network user groups. Each entry in the table shows MAC address, IP address, LAN port and network user group.
BGAN-X_UM.book Page 122 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface The network classification table shows which devices are associated with which LAN ports and network user groups. An Asterisk (*) is a “wild card”, meaning that any value is accepted. 2. Click Edit next to the entry you want to edit, or click Add at the bottom of the list. 3. Click Add next to a network device you want to use, or type in the MAC address manually at the top of the page.
BGAN-X_UM.book Page 123 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Removing an entry in the network classification table In the network classification table, click Delete next to the entry you want to delete. Changing the priority in the network classification table Using the web interface To change the priority of an entry, click the up or down arrow next to the entry. Connections are evaluated in the order they are listed.
BGAN-X_UM.book Page 124 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface Definitions for network terms APN (Access Point Name) The APN is used by the network user to establish the connection to the required destination network. This means that the terminal must know the APN in order to be able to connect to the destination network. APNs are provided from the Airtime Provider. They may also be defined on the SIM card.
BGAN-X_UM.book Page 125 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Profiles A profile is a collection of Quality of Service (QoS) settings and other settings defining the mode in which data is transmitted on an interface. For example, a profile is used to define whether a connection should be a Standard or Streaming connection. You can select between a number of predefined profiles or define your own profiles for your data transmission.
BGAN-X_UM.book Page 126 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface Uploading software Introduction You can upload software from your computer to the terminal without entering the PIN. However, if your SIM card requires a PIN and the PIN is not entered, you must enter the Administration user name and password. The web interface also offers the possibility of downloading the latest software version from the Internet to your computer.
BGAN-X_UM.book Page 127 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Uploading software from your computer To upload software from your computer to the terminal, do as follows: 1. Download the new software as described in the next section, or acquire the software from KVH Industries and save it on your computer. • If the PIN has been accepted (or a PIN is not required), select SETTINGS > Upload from the left navigation pane.
BGAN-X_UM.book Page 128 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface 3. In the field UPLOAD SOFTWARE TO TERMINAL, click Browse... 4. Browse to the new software version and accept it. 5. Click the Upload button. 6. Note that the upload procedure takes a couple of minutes. Note 128 When upload is done, your terminal automatically restarts with the new software.
BGAN-X_UM.book Page 129 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Downloading software from the Internet Important The terminal uses your BGAN airtime subscription to download the new software from the Internet. Note that it can take several minutes to download the software. To download the latest software from the Internet to the terminal, do as follows: 1. Make sure you have a connection to the Internet from your terminal. Using the web interface 2.
BGAN-X_UM.book Page 130 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface When the new software version is found, the web interface shows the new software version and a link for downloading the software. 4. Click the link to download the new software to your computer. After saving the software, follow the procedure in the previous section (Uploading software from your computer) to upload the software from the computer to your terminal.
BGAN-X_UM.book Page 131 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Selecting the preferred BGAN satellite Overview By default the terminal is set up to automatically find the most appropriate satellite to connect to (“Auto” mode). However, if you are located in an area with more than one BGAN satellite available, you can select the satellite you prefer to use when registering on the BGAN network.
BGAN-X_UM.book Page 132 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface 2. Select the satellite you prefer to use. If you select Auto (the default setting) the TracPhone system automatically uses the most appropriate satellite. Note that at this writing the POR satellite is not yet available. Important If you have any ongoing calls or data sessions, they will be terminated when you click Apply! 3. Click Apply.
BGAN-X_UM.book Page 133 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Administration Accessing the administration settings Logging on The Administration settings require an Administration user name and password. 1. Select ADMINISTRATION from the left navigation pane. Using the web interface 2. Enter the Administration user name and password. The default user name is admin and the default password is 1234.
BGAN-X_UM.book Page 134 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface Resetting the Administrator password If you have forgotten the administrator password, do as follows: 1. Contact your supplier for a reset code. Please report the serial number and IMEI number of the terminal. You can find the serial number and IMEI number in the Dashboard. 2. Click the link Forgot administrator password? at the bottom of the ADMINISTRATOR LOGON page (see the previous section). 3.
BGAN-X_UM.book Page 135 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Changing the administrator password Do as follows: Using the web interface 1. After entering the Administrator user name and password in the ADMINISTRATION page, locate the section Change administrator logon. 2. Type in the existing user name. 3. Type in the new password and retype it on the next line. 4. Click Change. At the next logon the new password is required.
BGAN-X_UM.book Page 136 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface Saving a configuration to a file If you need to reuse a configuration in another terminal of the same type, you can save your current configuration to a file, which can then be loaded into the other terminal. Do as follows: 1. In the ADMINISTRATION page, under Configuration, click Save. 2. Accept the default destination file name or type in the destination file name and location. 3. Click OK.
BGAN-X_UM.book Page 137 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Call charges If you know the tariff for your subscribed services, you can enter these tariffs in the web interface and automatically calculate the charges for your calls and data sessions. Note KVH Industries does not take responsibility for the correctness of the estimated charges. This calculation is only a rough estimate of the charge, based on the tariff entered by the user.
BGAN-X_UM.book Page 138 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface 4. Click Apply. The entered tariffs are used for estimating the charges for calls and data sessions. The estimated charge is listed for each call or data session in the call log. For further information, see Viewing the lists of calls on page 77. Log handling 1. From the left navigation pane in the ADMINISTRATION page, select Log Handling. 2. To clear the Call log, click OK next to Clear call log?. 3.
BGAN-X_UM.book Page 139 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Using profiles What is a profile? A profile is a collection of Quality of Service (QoS) settings and other settings defining the mode in which data is transmitted. For example, a profile is used to define whether the connection is a Streaming connection or a Standard connection. You can select between a number of predefined profiles or define your own profiles for your data transmission.
BGAN-X_UM.book Page 140 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface Defining new profiles When you define your profiles you can select Subscribed for many of the settings. If you select Subscribed, the value given in your Airtime subscription will automatically be used. Note For TracPhone FB250, the maximum Streaming bit rate is 128 kbps. To define a new profile, do as follows: 1. From the left navigation pane, select ADMINISTRATION > Profiles. 2.
BGAN-X_UM.book Page 141 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface 3. In the Traffic class row of your new profile, select a class from the dropdown list. For best performance, choose the right traffic class for your application. In general, Standard data (Background) is best suited for TCP/IP applications, and Streaming data is best suited for UDP traffic, e.g. live video or audio. You may select one of the following: • Conversational is real-time two-way conversation.
BGAN-X_UM.book Page 142 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface 5. In the Delivery order row, select from the scroll list whether or not data should be delivered in the same order it was sent. Yes means the data packets are delivered in the same order they were sent. 6. In the Maximum SDU size (byte) row, type in the maximum allowed packet size in Bytes (rounded off to nearest 10). The maximum packet size possible is 1520. 7.
BGAN-X_UM.book Page 143 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Using traffic flow filters What are traffic flow filters? When more than one type of traffic is needed, you must use both a primary and one or more secondary profiles. For the Core network and the terminal to classify packets received from the external network into the proper profile, you need a traffic flow filter.
BGAN-X_UM.book Page 144 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface Defining traffic flow filters To define the traffic flow filters, do as follows: 1. From the left navigation pane, select ADMINISTRATION > Traffic flow filters. 2. Click the link New entry.
BGAN-X_UM.book Page 145 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface 3. Type in an Evaluation Precedence Index in the Eval.Prec. Index column. Note This field is mandatory. Each filter must have a different Evaluation Precedence Index. 4. Select the Profile from the scroll list. The available profiles are the profiles listed in the ADMINISTRATION > Profiles page. • Source address + Subnet mask. • Protocol number. • Destination port range (From and To).
BGAN-X_UM.book Page 146 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface Setting up user permissions You can restrict access to parts of the web interface for non-administrator users. To set up the user permissions, do as follows: 1. From the left navigation pane, select ADMINISTRATION > User permissions. 2. For each item under ALLOW USERS TO:, select 146 • yes to allow access or • no to block access to the settings.
BGAN-X_UM.book Page 147 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface 3. Under ALLOW AT COMMANDS ON:, select • yes to allow the use of AT commands on the LAN interface, or • no to block the use of AT commands on the LAN interface. Note that this setting does not take effect until the terminal is restarted. Using the web interface 4. Click Apply. The settings to which access is denied are now greyed out for the nonAdministrator user.
BGAN-X_UM.book Page 148 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface Help desk and diagnostic report Accessing the Help desk If you need help with airtime-related issues you may call the Help desk. By default, the Help desk is the phone number for your Airtime Provider, if it is available on the SIM card. Select HELP DESK from the left navigation pane. If the Help desk number is available on the SIM card, the number is displayed as a link.
BGAN-X_UM.book Page 149 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Generating a diagnostic report If you want to generate a diagnostic report, do as follows: 1. Click Generate report from the HELP DESK page. In some browsers the file may open directly in your browser. If it does, choose File > Save As to save the file. 2. Choose a location for the file and save it. Using the web interface The diagnostic report contains relevant information for troubleshooting.
BGAN-X_UM.book Page 150 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface Event logging and self test Viewing the Event list or the Event log Overview When an event is registered, the web interface shows an event icon the icon bar as long as the event is active. in The Event list only shows events that are currently active, whereas the Event log shows the history of events that have occurred.
BGAN-X_UM.book Page 151 Wednesday, April 30, 2008 12:48 PM 44444 Chapter 4: Using the web interface Event log To view the Event log, select HELPDESK > Event log from the left navigation pane. The Event log shows the same information as the Event list, but also includes events that occurred in the past and are no longer active. Additionally, it lists events of informational character, describing normal phases of operation for the terminal.
BGAN-X_UM.book Page 152 Wednesday, April 30, 2008 12:48 PM Chapter 4: Using the web interface 2. Click Self test. 3. Click OK in the Warning dialog. The terminal now performs a self test and resets the terminal. What’s next? This chapter has explained how to use the web interface for setup and use of the system. You should now be able to set up the system, check status, read and send SMS messages, use the phone book and much more.
BGAN-X_UM.book Page 153 Wednesday, April 30, 2008 12:48 PM In this chapter 55555 Troubleshooting Chapter 5 5 This chapter gives guidelines for troubleshooting and provides an overview of the different means of status signaling, It also lists available spare parts and accessories. Getting support Overview Airtime support If you need assistance from your Airtime Provider, please call the help desk. To see the help desk number, enter the web interface of your terminal and select HELP DESK.
BGAN-X_UM.book Page 154 Wednesday, April 30, 2008 12:48 PM Chapter 5: Troubleshooting Uploading software Viewing software version status To view the version of the embedded software in the terminal, connect a computer, enter the web interface and see the Software version field in the Dashboard. Uploading software using the web interface You can upload software from the web interface.
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BGAN-X_UM.book Page 157 Wednesday, April 30, 2008 12:48 PM 55555 Chapter 5: Troubleshooting Troubleshooting guide The below table provides information on some of the problems that might occur, including possible causes and remedies to solve the problems. Problem Possible Cause No signal or weak signal from the BGAN satellite. The view to the satellite is blocked. The antenna cable is not properly connected. Remedy Make sure the antenna has a clear view in all directions.
BGAN-X_UM.book Page 158 Wednesday, April 30, 2008 12:48 PM Chapter 5: Troubleshooting Problem 158 Possible Cause Remedy Connection to the Internet cannot be established. Your network user group does not allow Internet access. The Administrator can access and change network user groups in the built-in web interface of the terminal. 256 kbps Streaming does not work The elevation angle to the satellite is too low.
BGAN-X_UM.book Page 159 Wednesday, April 30, 2008 12:48 PM 55555 Chapter 5: Troubleshooting A Phone/Fax connection cannot be established. Possible Cause The cable is not properly connected. The cable type or connector type is not correct. Incoming calls: The call type used for the call is not selected in the web interface. FB250: If you are located in a low elevation area (<20°), 3.1 kHz Audio is not supported. Remedy Connect the cable.
BGAN-X_UM.book Page 160 Wednesday, April 30, 2008 12:48 PM Chapter 5: Troubleshooting Problem An ISDN connection cannot be established No phones are ringing on incoming calls 160 Possible Cause Remedy The cable is not properly connected. Connect the cable. You have connected to the LAN interface. Connect the cable to the interface marked ISDN. The cable type or connector type is not correct. For information on the correct type of connector and cable, refer to the installation manual.
BGAN-X_UM.book Page 161 Wednesday, April 30, 2008 12:48 PM 55555 Chapter 5: Troubleshooting A LAN connection cannot be established. Possible Cause The cable is not properly connected. The cable type or connector type is not correct. An IP handset connection cannot be established. The cable is not properly connected. You have connected to the ISDN interface. There is no power (PoE) in the LAN interface. The reason may be that there is not enough power to supply PoE for the LAN interface.
BGAN-X_UM.book Page 162 Wednesday, April 30, 2008 12:48 PM Chapter 5: Troubleshooting Problem The Administrator password does not work. Possible Cause Someone has changed the Administrator password. Remedy If the correct password is not found, you have to reset the password. Contact your supplier for a reset code. You must provide the serial number and IMEI number of the terminal. Then enter the web interface and reset the password as described in: Resetting the Administrator password on page 134.
BGAN-X_UM.book Page 163 Wednesday, April 30, 2008 12:48 PM 55555 Chapter 5: Troubleshooting Status signaling Overview There are many ways of troubleshooting if an error occurs. The terminal has different means of status signaling, to help you find the cause of a problem: • Indicators. • Event messages. • Event log. Indicators, event messages and logs are described in the following sections.
BGAN-X_UM.book Page 164 Wednesday, April 30, 2008 12:48 PM Chapter 5: Troubleshooting General status indicator functions Power indicator Behavior Meaning Green Power OK. Flashing green The terminal is powering up. Flashing orange The terminal is closing down. Off No power. Terminal indicator Behavior 164 Meaning Steady green Ready. BGAN registration completed. Flashing green Please wait - process in progress. BGAN registration ongoing. Orange Warning - temporary malfunction.
BGAN-X_UM.book Page 165 Wednesday, April 30, 2008 12:48 PM 55555 Chapter 5: Troubleshooting Behavior Red Meaning Critical error. Check the event log. If the problem is in the TracPhone system and you cannot solve it, contact your distributor and return the unit for repair if necessary. Antenna indicator Behavior Meaning Steady green Tracking. The antenna is ready for use. Flashing green Please wait - process in progress.
BGAN-X_UM.book Page 166 Wednesday, April 30, 2008 12:48 PM Chapter 5: Troubleshooting LAN indicator functions Activity indicator Behavior Flashing green Meaning The LAN port is active. Link/Speed indicator Behavior Meaning Green Link speed is 100 Mbps. Yellow Link speed is 10 Mbps. Off The link is down. PoE indicator Behavior 166 Meaning Green The terminal is supplying power to the LAN port. Red The connected device requires more power than the terminal can supply to the LAN port.
BGAN-X_UM.book Page 167 Wednesday, April 30, 2008 12:48 PM 55555 Chapter 5: Troubleshooting Event messages Display of event messages When your terminal issues an event message, the Terminal indicator or the Antenna indicator in the LED panel on top of the terminal signals the event, according to the tables Terminal indicator and Antenna indicator in the previous section.
BGAN-X_UM.book Page 168 Wednesday, April 30, 2008 12:48 PM Chapter 5: Troubleshooting List of events The following list explains the events that may show in the web interface of the terminal. ID Event Text Explanation Remedy 00100 to 00199 System data damaged Important system data is damaged Do not use the terminal. Contact your distributor. 00210 to 00219 SIM module error The SIM interface on the terminal cannot be used. Contact your distributor.
BGAN-X_UM.book Page 169 Wednesday, April 30, 2008 12:48 PM 55555 Chapter 5: Troubleshooting Event Text Explanation Remedy 00300 to 00309 GPS module error The GPS module is out of function. The terminal cannot obtain a valid GPS position. Contact your distributor. 00330 to 00339 ISDN failure The ISDN interface on the terminal cannot be used. Contact your distributor. 00340 to 00349 2-wire failure The Phone/Fax interface of the terminal cannot be used. Contact your distributor.
BGAN-X_UM.book Page 170 Wednesday, April 30, 2008 12:48 PM Chapter 5: Troubleshooting ID 01100 to 01109 01110 to 01119 Event Text Explanation Remedy High temperature warning High ambient temperature is causing the performance of the terminal to be degraded or halted. Move the terminal to a cooler location. Temperature too high (critical) Critically high temperature is causing the terminal to shut down. Move the terminal to a cooler location.
BGAN-X_UM.book Page 171 Wednesday, April 30, 2008 12:48 PM 55555 Chapter 5: Troubleshooting ID Event Text Explanation Remedy 01500 to 01509 SIM card missing No SIM card is detected in the SIM slot. Insert SIM card. 01600 to 01609 SOS calls only The SIM card is not accepted by the network. Only emergency calls are allowed. Enter the PIN and wait for network approval. If the problem persists, contact your Airtime Provider.
BGAN-X_UM.book Page 172 Wednesday, April 30, 2008 12:48 PM Chapter 5: Troubleshooting ID 02000 to 02009 Event Text Satellite signal weak Explanation Remedy The signal from the satellite is weak. Check the line of sight to the satellite. Be aware that window glass may reduce the signal level. Check that the antenna is pointed according to the position data. Adjust the position to the highest possible signal strength. 02100 to 02109 Ciphering Off The network has turned ciphering off.
BGAN-X_UM.book Page 173 Wednesday, April 30, 2008 12:48 PM 55555 Chapter 5: Troubleshooting 03500 to 03509 03600 to 03609 Event Text 2-wire calibration failure 2-wire operational failure Explanation Remedy 2-wire calibration failed on the Phone/Fax interface, because of: 1. Common mode balance error. 1. Check the wires to your phone or fax. 2. The hook is off. 2. Put the hook on. 3. Wires are shorted to each other or shorted to ground. 3. Check the wires.
BGAN-X_UM.book Page 174 Wednesday, April 30, 2008 12:48 PM Chapter 5: Troubleshooting ID Event Text Explanation Remedy 08002 One or more ports has PoE disabled due to power limitations The power supply to the terminal has dropped critically. PoE is disabled to ensure enough power to the antenna. Ensure a stable power supply to the terminal. 08008 Antenna exceeds voltage threshold The antenna voltage is either too high or too low. Check the cable to the antenna.
BGAN-X_UM.book Page 175 Wednesday, April 30, 2008 12:48 PM 55555 Chapter 5: Troubleshooting Explanation Remedy PoE Overvoltage protection is activated Overvoltage is detected in the terminal. The terminal will be shut down in 10 minutes. Do not use the terminal. Antenna Overvoltage protection is activated Overvoltage is detected in the antenna. The terminal will be shut down in 10 minutes. Do not use the terminal.
BGAN-X_UM.book Page 176 Wednesday, April 30, 2008 12:48 PM Chapter 5: Troubleshooting ID Event Text Explanation Remedy 0802C Firmware update still fails after several retries The terminal was unable to upload new firmware to the antenna. Contact your distributor. 0802D Firmware update failed The terminal was unable to upload new firmware to the antenna. Reboot the terminal. Contact your distributor if the problem persists.
BGAN-X_UM.book Page 177 Wednesday, April 30, 2008 12:48 PM 55555 Chapter 5: Troubleshooting ID Event Text Explanation Remedy Failed to enter normal operation Antenna failed to start up normally. 08032 Firmware image version lower than active antenna version The firmware in the antenna is newer than expected by the terminal. Update the terminal software. 08033 Firmware image doesn't support antenna hardware The antenna hardware version is not supported by the terminal.
BGAN-X_UM.book Page 178 Wednesday, April 30, 2008 12:48 PM Chapter 5: Troubleshooting ID 08036 178 Event Text Explanation Radio silence is activated The Radio silence function is activated. No transmission is allowed. Status signaling Remedy If the Radio silence function should not be active, enter the web interface and select SETTINGS > Discrete I/O. Then uncheck the Enabled box for Radio silence.
BGAN-X_UM.book Page 179 Wednesday, April 30, 2008 12:48 PM 55555 Chapter 5: Troubleshooting Logging of events Diagnostic report When contacting KVH Industries for support, please include a diagnostic report. The diagnostic report contains information relevant for the service personnel during troubleshooting. To generate the diagnostic report, access the web interface and select HELPDESK. Then click Generate report.
BGAN-X_UM.book Page 180 Wednesday, April 30, 2008 12:48 PM Chapter 5: Troubleshooting Reset button How to access the Reset button The terminal has a Reset button placed next to the SIM slot behind the SIM cover. The functions of this button is described in the next section. To press the Reset button, use a pointed device.
BGAN-X_UM.book Page 181 Wednesday, April 30, 2008 12:48 PM 55555 Chapter 5: Troubleshooting Function of the Reset button The Reset button on the terminal has the following functions: Action Function With the terminal running, press the Reset button normally. The terminal IP address and IP netmask are temporarily set to the default value (default IP address: 192.168.0.1).
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BGAN-X_UM.book Page 183 Wednesday, April 30, 2008 12:48 PM TracPhone FB500 CE (R&TTE) 66666 Conformity Chapter 6 6 Conformity The TracPhone FB500 is CE certified (R&TTE directive) as stated in the “Declaration of Conformity with R&TTE Directive”, enclosed in copy on the next page.
BGAN-X_UM.book Page 185 Wednesday, April 30, 2008 12:48 PM 66666 Chapter 6: Conformity TracPhone FB250 CE (R&TTE) Conformity The TracPhone FB250 is CE certified (R&TTE directive) as stated in “Declaration of Conformity with R&TTE Directive”, enclosed in copy on the next page.
BGAN-X_UM.book Page 187 Wednesday, April 30, 2008 12:48 PM AAAAA Glossary Glossary A APN Glossary A Access Point Name. The Access Point Name is used by the terminal operator to establish the connection to the required destination network. B BGAN Broadband Global Area Network. A satellite network based on geostationary satellites, delivering data rates of up to 492 kbps to virtually any part of the earth, with full UMTS (3G) compatibility. C CE Conformitée Européenne.
BGAN-X_UM.book Page 188 Wednesday, April 30, 2008 12:48 PM Glossary G Geostationary Placed in a fixed position relative to a point on the surface of the earth. GPRS General Packet Radio Service. A standard for wireless communications which runs at speeds up to 115 kbps, compared with current GSM (Global System for Mobile Communications) systems’ 9.6 kbps. GPS Global Positioning System H HPA High Power Amplifier I I/O Input/Output IMEI International Mobile Equipment Identity.
BGAN-X_UM.book Page 189 Wednesday, April 30, 2008 12:48 PM AAAAA Light Emitting Diode Glossary LED Glossary M MAC Media Access Control. MSN Multiple Subscriber Numbering. In most pieces of ISDN equipment you can program multiple subscriber numbers. The number programmed into the equipment should be the dial-in number that you wish that piece of equipment to answer. N NAT Network Address Translation.
BGAN-X_UM.book Page 190 Wednesday, April 30, 2008 12:48 PM Glossary PUK PIN Unblocking Key. An eight-digit code used to unblock a SIM card after three incorrect PINs have been entered. The PUK code is supplied with the SIM card. Q QoS Quality of Service R RDI Restricted Digital Information RF Radio Frequency.
BGAN-X_UM.book Page 191 Wednesday, April 30, 2008 12:48 PM AAAAA Glossary TCP Transmission Control Protocol. One of the core protocols of the Internet protocol suite. TCP provides reliable, in-order delivery of a stream of bytes, making it suitable for applications like file transfer and e-mail. U UDI Unrestricted Digital Information V VPN Virtual Private Network. A network that is constructed by using public wires to connect nodes.
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1/28/08 2:38 PM Page 2 TPFB250_500_Thrane_UG_Cvr_1.08 TPFB250_500_Thrane_UG_Cvr_1.08 www.kvh.com KVH Europe A/S KVH Industries, Inc. 50 Enterprise Center • Middletown, RI 02842-5279 • U.S.A. Phone: +1 401 847-3327 • Fax: +1 401 849-0045 E-mail: info@kvh.com ©2008, KVH Industries, Inc. Kokkedal Industripark 2B • 2980 Kokkedal • Denmark Phone: +45 45 160 180 • Fax: +45 45 160 181 E-mail: info@kvh.dk KVH and TracPhone are registered trademarks of KVH Industries, Inc.
