User's Manual

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Trimble® Ranger™
WHAT IF THINGS GO WRONG
In the unlikely event that you experience difficulty using the Trimble Ranger, we’d like you to take some steps to help us return
your Trimble Ranger to proper operation. This section gives you guidelines on how to respond if the Trimble Ranger reports a
problem.
Restarting Windows®
There are times that occur in which the Windows operating system receives conflicting information. In these cases, you might
see a function stop working that worked fine just a few minutes ago. When these types of cases occur, a restart of the hand-
held computer is necessary.
To restart the Trimble Ranger, press and hold the screen power button until the screen counts down to zero. Once the screen
clears, release the green power key. Windows will restart and the Trimble Ranger software will begin. In most cases, these
steps will clear the problem. If you perform a restart and the problem is not cleared, please call Badger Meter Technical Sup-
port.
Questions
If the Trimble Ranger displays something out of the ordinary, there is no need to panic. If you see information on the screen
that you do not understand, please record the information that you see and call the Badger Meter Technical Support tele-
phone number: 1-800-456-5023. The technical support specialist will help you gather any additional information, and will
assist you in restarting the Trimble Ranger if need be. Your telephone call will alert the Badger Meter software engineers to
your problem, and they will investigate to find the cause of the problem.
It is also very helpful for you to record the situation that led to the strange behavior. Record the steps you took, and the en-
tries you made, that brought about the display. This information will be very valuable in the investigation, and will help find
the solution more quickly.
When You Call the Technical Support Hotline
When you call the 800 technical support number, a support specialist will answer. Explain the situation, and go over the infor-
mation you recorded. This is where your notes on the display or the behavior and the steps you took will be very valuable. If
possible, give this information to the support specialist:
• The Trimble Ranger screen that was active
• The steps being performed at the time
• Any entries that were made on the screen
• Any error message displayed, including any error code or explanation that is shown
• The current state of the Trimble Ranger
Your support specialist may ask you to fax notes or other information to Badger Meter to assist in the resolution of the prob-
lem.
What To Report To Technical Support
It is important that you report all occurrences of errors to the Technical Support Group. It allows Badger Meter to improve
its products and improve your system at the same time. In some cases, the problem may have already been solved, and the
Specialist can send you a software upgrade to correct the problem. In other cases, the Specialist can direct you to perform a
function in a certain way so that the error does not occur.