User's Manual

THE PORTABLE INTERROGATOR User Guide
Revised July 2000
Page 62 of 63
WHAT IF THINGS GO WRONG
During the normal course of operations, The Portable Interrogator 400 may run into
problems. These problems can occur in a number of different areas:
• The Portable Interrogator 400 finds information in the route that it was not
expecting
• The Portable Interrogator 400 finds no information in the route, but was
expecting to find something
• The operating system on The Portable Interrogator 400 reports a problem
While errors do not occur normally, errors can happen in any software product. This
section gives you guidelines on how to respond to the times when The Portable
Interrogator 400 reports a problem.
Questions
If The Portable Interrogator 400 displays something very different or strange, there is no
need to panic. Although the information on the touch screen means little to you, it means
a great deal to the software engineers at Badger Meter. Record the information on the
screen and call the Badger Meter Technical Support telephone number: 1-800-456-5023.
The technical support specialist will help you gather any additional information, and will
assist you in restarting The Portable Interrogator 400. Your telephone call will alert the
software engineers to your problem, who will investigate to find the cause of the
problem.
It is also very helpful for you to record the situation that led to the strange behavior.
Record the steps you took, and the entries you made, that brought about the display. This
information will be very valuable in the investigation, and will help find the solution
more quickly.
When You Call the Technical Support Hotline
When you call the 800 technical support number, a support specialist will answer.
Explain the situation that you find yourself in, and go over the information you recorded.
This is where your notes on the display or the behavior and the steps you took will be
very valuable. If possible, give this information to the support specialist:
• The Portable Interrogator 400 screen that was active
• The steps being performed at the time
• Any entries that were made on the screen
• Any error message displayed, including any error code or explanation that is
shown
• The current state of The Portable Interrogator 400
Your support specialist may ask you to fax notes or other information to Badger Meter to
assist in the investigation.