User Manual

2. Pack the sensor carefully. Damage which occurs during return shipping is not covered by warranty.
Factory Support
Call, e-mail, fax, or write your local Banner representative or a Banner Applications Engineer for support.
Applications Engineers are available from 8:00 A.M. to 5:00 P.M. Central Time, Monday through Friday,
excluding holidays.
Local: 763.544.3164
Toll Free: 1.888.3.SENSOR (1.888.373.6767)
Phone
763.544.3213Fax
[e-mail]-mail
Banner Engineering Corp.
9714 10th Avenue North, Minneapolis, MN 55441 USA
Address
To help Banner better assist you, be ready to provide the following information:
• PresencePLUS software version (to find version number, click Help in the Main Menu toolbar and
choose About)
• Operating system of your PC
• Sensor Model Number and Date Code. Model Number is on top of Sensor, Date Code is either on
the bottom or the side
• Exact wording of any messages that appeared on your screen
• A description of what you were doing and what happened
• A description of how you tried to solve the problem
1.2 Maintenance
Maintenance tasks include keeping the hardware free of dust and dirt and possibly updating the PresencePLUS
software as new versions become available.
Cleaning the Sensor
Regularly remove any dust or dirt from the Sensor using a soft cloth. If needed, slightly dampen the cloth with
a weak solution of neutral detergent. Avoid getting dirt on the imager (the area behind the lens). If the imager
is dirty, use anti-static compressed air to blow off the dust.
Cleaning the Lens
Regularly remove dust, dirt, or fingerprints from the lens. Use anti-static compressed air to blow off dust. If
necessary, use a lens cloth and lens cleaner or window cleaner to wipe off remaining debris.
Do not use any other chemicals for cleaning.
Updating the PresencePLUS Software
The current version of PresencePLUS software is available for download from the Banner website. See Banner
Website for the software downloads link.
P/N 000000Banner Engineering Corp. - Minneapolis, MN USA - www.bannerengineering.com
Tel: [phone]
8
7/2009Product Support and Maintenance