ClickShare Installation manual R5900014/03 30/04/2014
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environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
Déclaration d’antenne d’Industrie Canada (IC) Conformément à la réglementation d’Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d’un type et d’un gain maximal (ou inférieur) approuvé pour l’émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique à l’intention des autres utilisateurs, il faut choisir le type d’antenne et son gain de sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.
Table of contents TABLE OF CONTENTS 1. Introduction to the Installation Guide .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 3 1.1 1.2 Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Symbols and fonts . . . . . . . . . . . . . . . . . . .
Table of contents 2 R5900014 CLICKSHARE 30/04/2014
1. Introduction to the Installation Guide 1. INTRODUCTION TO THE INSTALLATION GUIDE In this section you get a short introduction to the available ClickShare documentation. 1.1 • Documentation • Symbols and fonts Documentation This guide Partnumber Description Level R5900014 Installation Guide Installation engineer This installation guide explains how to install ClickShare in a meeting room, It explains also how to make everything operational.
1. Introduction to the Installation Guide Note: gives extra information about the described subject Tip: gives extra advice about the described subject Font overview 4 • Buttons are indicated in bold, e.g. OK. • Menu items are indicated in italic. • Step related notes, tips, warnings or cautions are printed in italic. • Procedure related notes, tips, warnings or cautions are printed in bold between 2 lines preceded by the corresponding icon.
2. ClickShare Specifications 2. CLICKSHARE SPECIFICATIONS About this chapter It gives an overview of the specifications of a ClickShare set. and of the different components in the set. Overview • 2.1 About the ClickShare product • About the Base Unit • About the Button • Mobile Device Support About the ClickShare product ClickShare sets ClickShare makes connecting to the meeting room’s video system a matter of clicking a Button.
2. ClickShare Specifications Regional version R9861008xx1 Contains Accessories included • R9861008 • • 2x R9861006D01 DC adapter with AC clips type A, C, G, I • USB stick with user documentation • Printed safety manual • Wall mount bracket • 2 antennas Contact your local sales representative for the correct regional variant to be used in your country. 2.
2. ClickShare Specifications To update the Base Unit software, download the latest version of the software from the Barco website. Copy the file on a USB stick and plug it into the USB port of the Base Unit. Follow the progress and instructions on the display. Status LED strips The color of the LEDs at the front of the Base Unit give information on the status of the system.
2. ClickShare Specifications Mechanical fixture points The mechanical fixture points are located at the bottom of the Base Unit Antenna Two antennas are included in the ClickShare box. To avoid damage during transport, they are not pre-mounted. The antennas can rotate for a better wireless connection. Usage of antennas other than the ones provided with the unit are allowed within the restrictions on usage of other antennas defined by local regulations.
2. ClickShare Specifications LED ring The LED ring indicates the current status of your ClickShare. LEDs behavior Explanation white blinking static white static red red blinking off (no light) • the Button is plugged in the laptop and initializing or waiting for the user to start the ClickShare application. • pairing/software update of the Button in the Base Unit is in progress. • ClickShare is ready to start sharing your screen. • pairing is done.
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3. Getting started 3. GETTING STARTED Overview 3.1 • Environmental Condition Check • Basic Workflow Environmental Condition Check Environment condition check For installations in environments where the device is subject to excessive dust, then it is highly advisable and desirable to have this dust removed prior to it reaching the device clean air supply.
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4. ClickShare installation 4. CLICKSHARE INSTALLATION About this chapter The installation chapter gives an overview of the different ways to install and connect ClickShare’s Base unit. Overview • Installation methods for the Base unit • Table mounting • Wall mounting • Recommendations about antenna placement and orientation • Video signal connections to the Base unit • Audio connection • LAN connection • Power connection 4.
4. ClickShare installation Necessary parts • 4 mounting screws • 4 plugs • Mounting bracket (included in the ClickShare box) How to install 1. Drill four holes in the wall as indicated on the drawing. Horizontal distance : 111 mm, Vertical distance: 15 mm 111 ±0.15 15 ±0.15 Ø4.4 Image 4-1 Mounting bracket 2. Insert a plug in each hole (if needed, depends on the wall type) and drive in 4 screws. Note: Mounting screws and plugs are not included in the ClickShare box .
4. ClickShare installation 4.4 Recommendations about antenna placement and orientation Antenna placement rules • The antennas should be oriented vertically, so perpendicular to the ceiling and parallel to the walls. • The antennas should be installed far enough (at least 50cm/1.6ft) from metallic surfaces to avoid unwanted reflections and far enough (at least 1m/3.3ft) from other radio equipment that operates in the same frequency range, e.g.
4. ClickShare installation VGA HDMI Image 4-4 Display connection 4.6 Audio connection About audio The ClickShare Button captures the audio output of the user’s laptop and sends it to the Base Unit together with the video signal. The audio will be output at line levels from the mini jack socket (3.5mm) and via the HDMI connector. It is up to the user to decide whether or not to send the audio signal together with the video signal.
4. ClickShare installation 4.8 Power connection About power The Base unit can be powered via an external power adapter. Once the Base unit is powered, it starts up. Then the power button can be used to switch on or off. How to connect the external power adapter. 1. Plug the barrel connector of the power adapter into the power input of the Base unit. 2. Slide a power input adaptor piece (US, CN, EU or UK) on the power adapter of the ClickShare Link . Use the one which is applicable in your country.
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5. Preparing the buttons 5. PREPARING THE BUTTONS Overview 5.1 • Pairing • Pre-install of the Launcher service Pairing Pairing of the Buttons with the Base Unit To be able to use a Button it should be assigned to the Base Unit you are using. This process is called pairing. By default, the two Buttons delivered with the ClickShare set are already paired to the specific Base Unit.
5. Preparing the buttons Both the LEDs of the Button and the LEDs of the Base Unit are blinking white. This means pairing is in progress. The Base Unit automatically checks whether the software of the Button is up to date. If not, the Base Unit updates the Button software. This may take more time. During the pairing and update process, a small status bar is display.
6. ClickShare Web Interface 6.
6. ClickShare Web Interface By default, the password is set to ’admin’. The web interface opens. Image 6-1 Web interface, startup screen The language of the web interface can be changed. It contains also three tabs: Setup, Maintenance and Help. If you cannot find the IP address (e.g. there is no screen available) you should connect to the Base Unit directly with your laptop via an Ethernet crossover cable and access the web interface using the fixed IP address 192.168.1.23.
6. ClickShare Web Interface The following languages are possible: • Arabic • Simplified Chinese • Traditional Chinese • Danish • Dutch • English • Finnish • French • German • Italian • Japanese • Korean • Norwegian • Portuguese • Russian • Spanish • Swedish How to change 1. Click on the drop down box next to Choose language and select the desired language. Image 6-2 Language selection The language of the web interface changes to the selected language.
6. ClickShare Web Interface Image 6-3 Tab pages 6.4 1 Main tab bar 2 Sub tab bar 3 Information and fill out pane Basic settings About Basic settings The basic settings contain the following information: • Meeting room name • Meeting room location • Welcome message To change the basic settings 1. Log in to the ClickShare web interface. 2. Click the Setup tab.
6. ClickShare Web Interface Image 6-4 Setup, basic settings The Basic tab is displayed by default. 3. In the Identification section click in an input field and enter - the name of the meeting room - the location of the meeting room - a welcome message which will be displayed below the meeting room name and location. Note: The name of the meeting room is used by the Client software to identify the Base Unit it is connected to. 4. Click Apply to confirm your changes.
6. ClickShare Web Interface Image 6-5 A message is displayed to indicate that the changes are successful. The new name, location and welcome message are displayed in the left top corner of the screen. 6.5 Wallpaper (background) selection About wallpaper When ClickShare starts up, a background (wallpaper) is displayed. By default a general ClickShare and a quick start wallpaper are available. The possibility exists to upload personal backgrounds (wallpapers). Wallpaper selection 1.
6. ClickShare Web Interface Image 6-6 Wallpaper selection 3. Select one of the available wallpapers (3) and click Apply (5).. Note: By default a general Barco ClickShare wallpaper and a ClickShare Quick Start Guide wallpapers are available. They are automatically resized to fit the aspect ratio of the screen. The selected wallpaper is indicated with a red square around the preview. The preview pane shows the selected wallpaper before it is applied.
6. ClickShare Web Interface 2. Click the Setup tab (1) and then the Wallpaper tab (2). Image 6-8 Add wallpaper The Wallpaper tab page is displayed. 3. In the Background wallpapers pane, click on the “+” sign (3). A browser window opens. 4. Select the desired file (4) and click Open (5). The content of the file is checked and when valid (format and size), the file is uploaded (6). The message Successfully applied changes is displayed on top of the page. 5.
6. ClickShare Web Interface To change 1. Log in to the ClickShare web interface. 2. Click the Setup tab (1) and then the Display tab (2). The content of the Display tab is shown. The first pane shows the Display Settings. Image 6-9 Display settings 3. To show the meeting room and network info on the meeting room display, check the check box behind the corresponding item. 4. Resolution setup. Click on the drop-down list and select the desired resolution.
6. ClickShare Web Interface Image 6-10 Display output settings 3. To activate the screen saver, drag the slider bar to the left or to the right until the desired delay time is reached. When the slider is set completely to the right, the screen saver will never be activated. The delay time can never be larger than the Display Timeout. A warning will be displayed when the delay time is larger than the display timeout after clicking on Apply. 4.
6. ClickShare Web Interface 3. When changes are made, click Apply to activate the new settings. To cancel the changes, click Refresh Page. Language selection 1. Select the language of the on-screen text. Click on the drop down box next to Language and select the desired language.
6. ClickShare Web Interface The following sizes are possible: - Small - Medium - Large 2. To change the text style, click on the drop down menu and select the desired style. Background color 1. Click in the input field next to Background Color or click on the color icon. Image 6-14 Background color 2. Drag the marker in the color bar up or down until the desired color is obtained (2). 3.
6. ClickShare Web Interface Image 6-16 Audio setting How to change 1. Log in to the ClickShare web interface. 2. Click the Setup tab and then the Audio tab. 3. To enable audio on the Base Unit, check the check box next to Enable Audio Functionality. Note: Changing the audio setting, requires a re-pairing of the Buttons. 6.11 Advanced settings: Hostname Hostname Hostnames are human-readable nicknames that correspond to the address of a device connected to a network. How to change 1.
6. ClickShare Web Interface 6.12 Advanced settings: LAN network settings About LAN network settings A network connection can be configured through DHCP or by manually entering a fixed IP address. DHCP Dynamic host configuration protocol. DHCP is a communications protocol that lets network administrators manage centrally and automate the assignment of IP addresses in an organization’s network. Using the Internet Protocol, each machine that can connect to the Internet needs a unique IP address.
6. ClickShare Web Interface Image 6-19 Fixed IP address The Advanced tab is displayed. 3. Check the radio button next to Fixed address (3). The IP address, subnet and gateway input opens. 4. Click in the input field of the IP address and fill out the 4 fields. Note: An address contains 4 octets with a maximum value of 255. This must NOT be 0.0.0.0 for static IP-Address assignment 5. Click in the Subnet mask input fields and fill out the 4 fields as appropriate for the local subnet. 6.
6. ClickShare Web Interface Image 6-20 WiFi settings 3. Enter a public name (SSID) for the wireless network. The default SSID is ClickShare-. 4. If you want to broadcast this SSID, check the checkbox behind Broadcast SSID. 5. Enter a new password and confirm that password. 6. Select the wireless connection frequency band: 2.
6. ClickShare Web Interface Image 6-21 Integration, Polycom 3. To enable Polycom integration, check the check box next to Enable Polycom Integration (3). The user is asked to fill in the IP address or hostname (5) of the target Polycom unit together with the Telnet port2 (6) that allows sending API commands. 4. Click Apply (7). Once the integration is enabled, the ClickShare Base Unit will enter to the standby mode if there is no sharing ClickShare Button.
6. ClickShare Web Interface 6.15 Maintenance, status check ClickShare About status check The status tab within Maintenance gives an overview of • the LAN interface settings, • the WiFi settings, • System identification • Historical updates • Subsystem status • System management To check the system status 1. Log in to the ClickShare web interface. 2. Click the Maintenance tab and click Status. The Status tab page is displayed.
6. ClickShare Web Interface Image 6-23 Detail associated devices System Management Use the Restart System button to restart ClickShare. Use the Shutdown System button to shutdown ClickShare. Image 6-24 System management 6.16 Maintenance, Buttons information About buttons The Buttons tab gives information on the Buttons that have been paired to the Base Unit. The following information is given: • Connected or not • Serial number • Last connected • Status How to get the information 1.
6. ClickShare Web Interface Image 6-25 Paired butons, overview The list gives an overview of the Buttons that have in the past been paired to this Base Unit. If a Button has in the meantime been paired to another Base Unit, it will still appear in this list. To remove it from the list, at the right of the tab page, click More and select Remove from list.
6. ClickShare Web Interface 6.17 Base Unit software update About Software update The software of the Base Unit can be updated via the web interface. The latest version of the software is available on Barco’s website. How to update 1. Download the latest version of the software from Barco’s website. 2. Log in to the ClickShare web interface. 3. Click the Maintenance tab (1) and then click Software (2). Image 6-27 Update software The content of the Software tab is displayed.
6. ClickShare Web Interface How to download 1. Log in to the ClickShare web interface. 2. Click the Maintenance tab (1) and then click Software (2). Image 6-28 Downloads software The content of the Software tab is displayed. 3. To download the Launcher Service, for Windows, click on Download Windows Launcher or for Mac, click on Download Mac Launcher. 4. To download the ClickShare Client, for Windows, click on Download Windows Client or for Mac, click on Download Mac Client. 6.
6. ClickShare Web Interface Image 6-29 Manage system configuration The content of the Configuration tab is displayed. 3. To download a full backup, click on Download Full Backup (3). An xml file, containing all information and history will be downloaded. This file can be reused on the same Base Unit only. 4. To download a portable version, click on Download Portable Version (4). An xml file, containing portable information to duplicate settings on another Base Unit. 5.
6. ClickShare Web Interface How to restore factory defaults 1. Log in to the ClickShare web interface. 2. Click the Maintenance tab (1) and then click Configuration (2).. Image 6-30 Factory defaults 3. Click on Load Default Settings to return to the factory defaults (3). A pop-up confirmation message appears. 4. Confirm the reboot and the unit reboots. Restore defaults via reset button 1. Start up the Base unit. 2.
6. ClickShare Web Interface 6.21 Administrator password About the administrator password The administrator password to log in in the web interface can be changed at any time. To change the administrator password 1. Log in to the ClickShare web interface. 2. Click the Maintenance tab (1) and then click Password (2).. The content of the Password tab is displayed. Image 6-32 Password 3. Enter the old password (3). 4. Enter the new password (4). 5. To confirm, enter the new password a second time (5). 6.
6. ClickShare Web Interface Image 6-33 Integrator password 3. Enter the new password (3). 4. To confirm, enter the new password a second time (4). 5. Click Apply. The integrator password is changed. 6.23 Log settings About logging Both Button and Base Unit log data is saved in log files on the Base Unit. These log files can contain debugging information. They can be downloaded on a local computer and cleared on the Base Unit.
6. ClickShare Web Interface Image 6-34 Logging 3. To create a debug log, check the check box next to Debug Logging (3). 4. Reproduce the issue you want to report. 5. To download the current log file, click on Download Log (4). 6. To clear the current log file, click Clear Log (5). 7. • To enable logging by the ClickShare client (6): - If the launcher service is running hold down the shift key while connecting the dongle to the PC, until logging is started.
6. ClickShare Web Interface Image 6-36 The content of the Contact tab is displayed. The Contact page contains a link to the ClickShare home page on Barco’s website (3). 3. Click on the link Visit the ClickShare product page. 4. Click Downloads All kind of manuals, brochures and software updates can be found on that page. 6.25 Barco ClickShare EULA About the Barco ClickShare EULA The Barco ClickShare End-User License Agreement (EULA) can be consulted on the Legal tab page. How to consult 1.
6. ClickShare Web Interface 4. In the File Download window, click Save. The Save as window opens. 5. Browse to the location where to store the EULA file and click Save. A copy of the Barco ClickShare EULA has been saved to your laptop.
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7. Software updates 7. SOFTWARE UPDATES 7.1 Software update About Software updates There are two ways to update the Base Unit software: • via the Web Interface, for more information, page 21 • by copying the software on a USB stick To update the Base Unit software by copying the software on a USB stick 1. Download the latest version of the software from Barco’s website, , www.barco.com/clickshare. Click on Visit the ClickShare product page and go to tab Downloads 2. Copy the NAD file to a USB stick.
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8. ClickShare Troubleshooting 8. CLICKSHARE TROUBLESHOOTING 8.1 Troubleshooting list Problem solving Locate the problem you are experiencing in the table below and apply the solution. Problem Cause Quality of the image on the meeting room display is not satisfactory The quality or length of the cable between • the Base Unit and the display or the connection between these two. • Bad resolution of the display The system can handle the average laptop resolution of 3 Megapixel.
8. ClickShare Troubleshooting Problem Cause Low video performance Laptop performance Video is not shown on screen Some programs of Windows are not shown on the display Solution • Lower the screen resolution of the laptop. • Disable the hardware acceleration for video. • Use only a part of the display to show the video. • Right click ClickShare icon in system tray and click on Capture mode to toggle the current setting..
8. ClickShare Troubleshooting Problem Cause Solution In Windows XP, I cannot see the ClickShare drive in the window “My Computer”. This problem might be caused by a known issue of Windows XP You can find more details and the appropriate solution via link : http://support.microsoft.
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A. Environmental information A. ENVIRONMENTAL INFORMATION A.1 Disposal information Disposal Information Waste Electrical and Electronic Equipment This symbol on the product indicates that, under the European Directive 2012/19/EU governing waste from electrical and electronic equipment, this product must not be disposed of with other municipal waste. Please dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
A. Environmental information 底架 x 0 x 0 0 0 Chassis 电源供应器 x 0 x 0 0 0 Power Supply Unit 文件说明书 0 0 0 0 0 0 Paper Manuals O: 表示该有毒有害物质在该部件所有均质材料中的含量均在 SJ/T 11363-2006 标准规定的限量要求以下. O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part is below the limit requirement in SJ/T11363-2006. X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T 11363-2006 标准规定的限量要求.
Index INDEX A Hostname About 3, 5–6, 8 Base Unit 6 Button 8 ClickShare product 5 Guide 3 Antenna placement 15 Recommendations 15 B Barco contact data 47 Base unit 13 Installation 13 Methods 13 Table mounting 13 Wall mounting 13 Base Unit 6, 15–17 About 6 Audio 16 Connection 16 Display 15 Connection 15 Ethernet 16 Connection 16 LAN 16 Connection 16 Power 17 Connection 17 Basic Workflow 11 Button 8, 19 About 8 Pairing 19 Prepare 19 C 33 I Installation 13, 15 Antenna placement 15 Recommendations 15 Base
Index Troubleshooting list 53 U Update 51 Software 51 W Wall mounting 13 Base unit 13 Web interface 21–24, 26–30, 32–36, 38–39, 41–43, 45–48 Audio settings 32 Background 26–27 Personalized 27 Selection 26 Basic settings 24 Configuration 42–43 Default settings 43 Manage system 42 Display settings 28 Help 47–48 Barco contact data 47 EULA 48 60 Hostname 33 LAN network 34 Settings 34 Language setup 22 Logging 46 Maintenance 38–39, 41 Buttons 39 Software 41 Status 38 On-screen text format 30 Password 45 Cha
