User Manual

8. Troubleshooting
8. TROU BLESHOOTING
8.1 Troubleshooting list
Problem solving
Problem
Cause Solution
Quality of t he image on the meeting room
display is not satisfactory
The quality or length of the cable be tween
the Base Unit and the display or the
connection between these two.
• Replace the cable.
• Use ano ther cable.
Bad resolution of the display
The system can handle the average
laptop resolution of 3 Megapixel.
However, up or down sc aling on the
meeting room display c an cause visible
artefacts.
Change the resolution on the web
interface and m atch it to the native
resolution of the meeting room disp lay.
Users have a bad wireless connection.
The c onnection from the Button to the
Base U nit keeps falling away.
Wireless congestion
• Use a W iFi scanner to find a free
wireless channel and select it via
the web interface. You c an use
commercial as well as free on line
tools such as inSSIDer or Xirrus for
this. Refer to “W iFi settings”.
Low signal strength
• Put the Base Unit closer to the
meeting room table.
• Change the orientation of the
antennas at the back of the Bas e
Unit.
• Remove or limit as much as possible
all obstructions between the Buttons
and the Base Unit.
Web interface is not accessible
Browser
• Use another brow ser ( version).
• Check the browser s ettings.
No c onnection
• There are three methods to access
the web interface. Refer to the
corresponding chapter of the
documentation.
• Ch e ck the proxy settings
Users do not get a C SE -200 drive whe n
inserting the Button in their laptop.
• No automatic refresh of drives
• Windows tries to assign the
ClickShare drive to an already
reserved drive letter
• Refresh your view on the laptop.
• Use Microsoft Window s Disk
Management to assign it to a free
drive letter.
Bad c onnection at USB port on the laptop
• Reconnect to the USB port.
• Try another USB port.
• Reboot the laptop.
• Some types of USB devices might
be bloc ked as a c ompany policy.
• USB port settings on the laptop
might limit the usage of high power
USB devices when on battery power.
If p ossible, c hange the USB port policy
on the laptop.
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