User Manual

8. Troubleshooting
Problem
Cause Solution
Low video per formance Laptop performance
• Lower the screen resolution of the
laptop.
• Disable the hardware acceleration
for video.
• Use only a part of the display to
show the video.
• Right click ClickShare icon in syst e m
tray and click on Capture mode to
toggle the current setting..
Wireless con n ect ivity
See “Users have bad connectivity”
Video is not shown on screen Player uses overlays
Disable the usage of overlays in the
preferences of the video player.
Some programs of Windows are not
shown on the display
Use of overlays, 3D or hardware
acceleration in the GPU
• Disable overlays or hardware
acceleration in the GPU.
• Disable AeroGlass in W indow s 7
• Upgrade the Base Unit to the latest
software version.
When using Windows 7 the following
message about the Windows Aero co lor
scheme appears: "W indows has detected
your computer ’s performance is slow.
This could be because there are not
enough resources to r un the W indows
Aero color scheme. To improve...".
ClickShare uses resources from the
GPU. In combination with other programs
which do so, Windows 7 sometimes
shows this message suggesting to
disable Ae ro to improve the per formance
of your laptop.
It is safe to ignore this message and
choose ’Keep the cur rent color scheme’.
You r screen is not shown on the disp lay
when pressing the Button
You are the third per son that wants to
share content. O nly two screens can
appear simultaneously
Click and hold the button for 2 seconds
to use t he Show me full screen function.
The ClickShare software is not running. Go to the ClickShare drive and r un the
software.
You r content is removed from the disp lay
and the LEDs on the button a re blinking
white
Connection to the Base Unit is lost. ClickShare tries to restore the connection
automatically. If it fails, the L EDs on the
Button start blinking red.
Unplug the button from your laptop and
try a new button.
Noting is shown on the displays at all. The displays are switched off. Switch on the displays.
The display c able is not correctly
connected
Insert the display cable to the display and
theBaseUnit.
The display does not recognize or is
not able to display the Base Unit output
resolution.
Change the c orresponding setting via the
web interface.
The Base U n it is in standby mode
Briefly push the standby button on t he
Base Unit or insert a button and run the
ClickShare software.
Bad W iFi connectivity Congestion of the wireless channel Use wireless network scan tools t o look
for free or the least congested channels.
Metal cabinets, walls, construction
elements, ... can cause reflections
deteriorating the wireless signal.
Obstructions be twe
en Buttons and B ase
Unit cause lowering of the wireless
strength and quality.
Move the B ase U nit to another place in
the room.
Avoid placing it inside cabinets, false
ceiling, below the table, behind a wall, in
another room, .
...
Re-orient he Base Unit antennas
Check out the ClickShare White paper
on W iFi See w
w
w.barco.com/cli ckshare.
Web Interface shows error in the
processes “
WiFi Access Point Daemon”
and/or “DHCP Ser ver”
Configuration file is corrupted Browse to the Configuration tab on the
Web Interfa
ce and press “Load Default
Settings”.
68 R5900023 CLICKSHARE CSE-200 24/05/2017