User's Manual

4. Troubleshooting
Problem
Cause Solution
No automatic refresh of drives. Refresh the view on your laptop.
Bad connection at USB port on laptop.
• Reconnect to the USB port.
• Try another USB port.
• Reboot your laptop.
Windows tries to ass ign the C lickShare
drive to an already reserved driv e letter
Use Microsoft W indow s Disk
Management to assign it to a free
drive letter.
After inserting the Button into your laptop,
you c annot find the ClickShare drive.
IT policy not mount USB drives Contact your IT responsible.
Some programs of Windows are not
shown on the display.
Use of ov erlays, 3D or hardware
acceleration in the G PU.
• Disable overlays or hardware
acceleration in the GP U.
• Disable AeroGlass in Windows 7
• Capture m ode
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R5900050 CLICKSHARE CSE-800 15/03/2017