user manual

DX-700 • User’s Guide • Rev 02 203
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The following topics are discussed in this Appendix:
• Warranty
• Customer Service Portal
• Return Material Authorization (RMA)
• Contact Information
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All video products are designed and tested to the highest quality standards and are backed
by a full 3-year parts and labor warranty. Warranties are effective upon delivery date to
customer and are non-transferable. Barco warranties are only valid to the original
purchaser/owner. Warranty related repairs include parts and labor, but do not include faults
resulting from user negligence, special modifications, lightning strikes, abuse (drop/crush),
and/or other unusual damages.
The customer shall pay shipping charges when unit is returned for repair. Barco will cover
shipping charges for return shipments to customers.
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Barco’s Customer Service Portal enables all Barco Media and Entertainment customers
to request service and view the status of all service requests for LED, Projection, Image
Processing, Creative LED and Digital Cinema products.
The portal provides a range of powerful capabilities to support requests for:
• Technical Assistance and Field Service
• Depot Repair (Return Material Authorization)
• Lamp Refurbishment
• Status of service requests (repair status, tracking numbers, etc.)
The portal is accessible under the following URL:
• www.barco.com/esupport
If you are not already signed up, please visit the site and register. Signing up is a simple
process, and each user will be promptly provided with a unique password.