User's Manual

nook User Guide Policies 195
IF I MAKE A WARRANTY CLAIM, WHAT WILL B&N DO WHEN IT RECEIVES MY
NOOK?
When B&N receives your NOOK, it will examine it and determine whether it is covered by this
Limited Warranty. If, upon examination, B&N determines that your
NOOK is covered by this
Limited Warranty, B&N will, within a reasonable period of time, at its option and at no additional
charge, do one of the following:
• replace your
NOOK with a new or refurbished model of equal or greater value; or
• refund the purchase price you paid for your
NOOK.
If B&N replaces your
NOOK, B&N will bear the cost of sending a replacement NOOK to you,
freight prepaid.
THE FOREGOING IS YOUR SOLE AND EXCLUSIVE REMEDY FOR BREACH OF WARRANTY
OR FOR ANY OTHER CLAIMS OTHERWISE RELATING TO THIS LIMITED WARRANTY.
WHAT WILL BE THE WARRANTY PERIOD IF MY NOOK IS REPLACED?
If your NOOK is replaced during the Warranty Period, it will be covered by this Limited Warranty
for the remainder of the original Warranty Period or ninety (90) days from the date of shipment of
the replaced NOOK, whichever is longer.
WHAT IF MY NOOK IS NOT COVERED BY THIS LIMITED WARRANTY?
If your NOOK is not covered by this Limited Warranty, B&N will return your NOOK to you, at your
expense, or will charge your credit card for any advance replacement
NOOK provided to you.
WHAT IS NOT COVERED BY THE WARRANTY?
This Limited Warranty does not cover damage or malfunctions caused by accident, disaster, misuse,
abuse, negligence or other external causes; third-party products; Internet or telecommunications
failures; commercial use; unauthorized opening, use, service, tampering, alteration, repair or
modification; or inadequate packing or shipping procedures. This Limited Warranty also does not
cover cosmetic damage or normal wear and tear. This Limited Warranty does not apply to
NOOKs
sold as used, refurbished or reconditioned. This Limited Warranty will be void if the Serial Number
on your
NOOK has been removed, tampered with or defaced or if your NOOK has been opened or
serviced without authorization, tampered with, altered or modified. Please note that opening the
back cover of your
NOOK to change the battery, external SD card or back cover will not void this
Limited Warranty.
This Limited Warranty applies to your
NOOK only (i.e., the hardware), and not to the software
within your
NOOK. Please refer to the NOOK™ TERMS OF SERVICE for your rights and remedies
with respect to such software.
Similarly, this Limited Warranty does not cover downloaded data or materials, or accessories and
peripherals, except as expressly provided above.