System information

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.res SSL
If the purpose of the trusted application is to retain GroupWise user messages by copying them from GroupWise mailboxes into
another storage medium, select . Provides Message Retention Service
Select to allow message retention to interact with the Barracuda Message Archiver.Allow Access to Archive Service
The following options are not applicable for configuration with the Barracuda Message Archiver:
Archive Service Address – leave this field blank.
Archive Service Requires SSL – deselect.
Click the icon to the right of the field, and browse to and select the directory where you want to createBrowse Location for key file
the trusted application key file.
In the field, enter the trusted application key file name. Name of Key File
Click to save the trusted application configuration information.OK
Go to the section to import Novell GroupWise messages into the Barracuda Message Archiver.Import GroupWise Messages
Import GroupWise Messages
Use the following steps to enable archiving with Novell GroupWise:
Log in to the Barracuda Message Archiver web interface, and navigate to the page.MAIL SOURCES > GroupWise Sync
Configure the items in the section for each GroupWise server. Enter the key in the GroupWise Synchronization Trusted Application
field.Key
Select the desired method for populating the list of users you want to retrieve email:
Click to automatically retrieve users from the server, Populate or
Manually enter the user names in the field.Username List
Save your changes to enable the Barracuda Message Archiver to maintain synchronicity with your GroupWise Server.
Troubleshoot GroupWise Mail Archiving
The Barracuda Message Archiver connects and authenticates to the GroupWise Mail Servers via the IMAP protocol using the
GroupWise-documented Trusted Application Key access. This allows the Barracuda Message Archiver to retrieve emails from the GroupWise
Server user mailboxes and mail folders. However, if there are issues with particular GroupWise user mailboxes or mail folders—permissions, file
naming scheme, or even corruption—GroupWise is unable to present content to the Barracuda Message Archiver when the Barracuda Message
Archiver requests data. These issues will often affect other IMAP clients as well.
One symptom of such issues with the GroupWise Mail Server is that an end-user is unable to empty their trash when is clicked. ThisEmpty trash
is a sign that the GroupWise Server recognizes that there is email in the user mailbox that , and the GroupWise Server ishas not been archived
thus protecting the content until archiving is successful. To achieve this level of protection, the GroupWise admin must have enabled the Message
Retention flag feature on their GroupWise Server (see the ). Once the issue on the GroupWise Server is resolved and theNovell website
Barracuda Message Archiver is able to collect all mail from within a user mailbox, the end-user is again able to empty their trash folder.
Additional GroupWise Troubleshooting Resources
For additional information about troubleshooting issues with GroupWise Server mail boxes, the following Novell documentation may be useful:
If there is an issue retrieving mail from a particular GroupWise Server user mailbox or mail folder, you can use the Novell utility GWCHEC
which examines user mailboxes and mail folders, identifies issues, and suggests repair options. For details, refer to the Novell article K G
WCheck Problems
For details on fixing GroupWise mailbox system folders, refer to the Novell support article How to fix GroupWise mailbox system folders
Certain IMAP mail clients may set flags or properties on user mailboxes or folders that impact access by any other IMAP connection,
including the Barracuda Message Archiver's TAPP key access. GroupWise customers experiencing issues of this type may want to
consider switching their mobile and similar mail clients to use . Use of the Data Synchronizer eliminatesNovell Data Synchronizer
problems caused by competing IMAP sessions.
Retention Time
For GroupWise retention time, the Barracuda Message Archiver sets the retention time; the retention time is not used ordigest modified
changed. However, GroupWise references the retention time to determine if a user is allowed to empty their trash. If a systemmodified
administrator has manually set the retention time, or this value has been populated by a utility or application, the user may bemodified
unable to empty their trash until the retention time value is cleared for the mailbox.modified
Barracuda Networks Technical Support is able to run diagnostic tools from the Barracuda Message Archiver that may help
identify which GroupWise user mailboxes and mail folders are experiencing issues that can then be addressed by the
GroupWise Administrator.