Warranty Guide

What is NOT Covered by this Warranty?
This warranty does not cover the cost or value of damaged property, including expressly any
property that has been affected by water overflow, seepage or flooding. If GLENTRONICS, INC.
determines that a product is deemed defective under this warranty agreement, it will repair or
replace the PRODUCT ONLY. GLENTRONICS, INC. will not cover the cost to reinstall the product,
nor will GLENTRONICS, INC. pay the cost of having a plumber or contractor repair or replace the
product.
GLENTRONICS, INC. will not repair or replace a product that was installed incorrectly. A product
shall be considered “installed incorrectly” when it deviates in any way from the instructions
described in this manual.
This warranty does not cover product problems resulting from handling liquids hotter than 104
degrees Fahrenheit, handling inflammable liquids, solvents, strong chemicals or severe abrasive
solutions; user abuse; misuse, neglect, improper maintenance, commercial or industrial use;
improper connection or installation, damages caused by lightning strikes; excessive surges in AC
line voltage; water damage to the controller; other acts of nature, or failure to operate in
accordance with the enclosed written instructions.
How to Obtain Warranty Service
Within thirty (30) days of the product’s defective performance, the unit must be shipped,
freight prepaid, or delivered to GLENTRONICS, INC. to provide the services described hereunder
in either its original carton and inserts, or a similar package affording an equal degree of
protection. Products not received by GLENTRONICS, INC. at the address indicated below within
thirty (30) days of the product’s defective performance will not be considered for warranty
service. Products received after three (3) years from the date of installation, fall outside of the
timeframe for warranty service and will not be eligible for warranty service. The product must
be returned to GLENTRONICS, INC. for inspection in order to be considered for warranty
service. If the product is not returned to GLENTRONICS, INC. or the product is inspected by any
person, plumber, contractor or business other than GLENTRONICS, INC., this warranty shall no
longer be valid. Prior to defective operation, the unit must not have been previously altered,
repaired or serviced by anyone other than GLENTRONICS, INC., or its agent; the serial number
on the unit must not have been altered or removed; the unit must not have been subject to
accident, misuse, abuse or operated contrary to the instructions contained in the accompanying
manual. The dealer's dated bill of sale, or installer’s invoice must be retained as evidence of the
date of purchase and to establish warranty eligibility.
Where are Products Sent for Warranty Service?
Glentronics, Inc., 645 Heathrow Drive, Lincolnshire, IL 60069
How Can I Obtain More Information?
By calling 800-991-0466