User's Manual

倍思包装设计稿件信息
版本历史
基
本
信
息
产品型号
产品名称
产品方案编码
包装编码+版本号
物料规格描述
包装平面设计 张敏 易婷
变更日期 变更描述版本
包装结构设计
物料编码
PB3550Z-P1A1XXXX
Baseus Encok W04
DZ-KA 倍思 Encok TWS真无线蓝牙耳机 W04(升级版)
说明书\悦声上臻高白100g，双面单黑印刷，风琴褶
尺寸92*122mm
P0A0 初始版本2021.04.07
P0A1 微调线稿2021.05.20
P1A2 降本调整尺寸；FCC ID：2AY37-W42021.06.27
包装审核区域责任划分
产品经理/项目主管请在此处签名
认证工程师请在此处签名
品质工程师请在此处签名
定制代表请在此处签名
品类策划/文案策划请在此处签名
包装设计师/组长/主管请在此处签名
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认证相关文案
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文案部分/翻译
产品条形码
公司地址信息
文件基于最新量产版
包装设计规范
温馨提示：请印刷供应商严格按照倍思的图纸印刷生产。如贵
司有生产上的原因需要调整倍思图纸的字体、图形、颜色、刀
模尺寸等，请必须通知倍思相关负责的包装设计师，并在征得
包装设计师同意的情况下修改文档并发回存档。
K
切线
折线
刀线图例
倍思 Encok TWS真无线蓝牙耳机 W04
使用产品前请详细阅读本使用说明，并请妥善保管
使用说明书
一、产品连接步骤
1.开机:充电盒开盖后，耳机自
动进入开机状态
2.蓝牙连接:打开手机蓝牙功能，进入搜索配对状态,
选择设备型号：Baseus Encok W04
3.下载APP，绑定耳机 4.关机：将耳机放回充电盒，并盖上盖子，完成关机。
-1-
三、电子信息产品有害物质声明
四、产品安全信息
-4-
本表格依据 SJ/T 11364 的规定编制。
O：表示该有害物质在该部件所有均质材料中的含量均在 GB/T 26572 标准规定的限量要求以下。
X：表示该有害物质至少在该部件某一均质材料中的含量超出 GB/T 26572 标准规定的限量要求。
该产品符合欧盟 RoHS 2.0 指令（2011/65/EU）。
温馨提示：5 年图标是指“环保有效使用期限”，不是产品质量保证期限。电子产品均含有铅、汞、镉等有害物质，一旦超
，”限期用使保环“。害损重严成造产财身人及体人对或，染污成造境环对，变突或泄外生发为因能可将质物害有，用使期
意为所有的电子产品都将被要求在此有效限期内使用，超过安全使用年限之后出现的安全风险问题，我们将不再对产
品质量负责。
在使用本产品前请阅读所有的指示和警告，不规范使用将会给产品或人身安全带来损害。
产品内含电池，请勿将本产品暴露在强日照或暖炉等过热环境中。请勿将本产品储存在高温，强光及强磁场环境下。
产品不可放置在火源附近等恶劣环境中，若产品出现进水情况，请等待其自然晾干后再使用。产品使用不当，容易造成
产品本身或者可能危及人身财产安全。
如因消费者违反产品说明书不恰当使用，造成的人身及财产损害将自行承担一切后果，本公司将不承担任何法律责
任。
非专业人员严禁分解本产品。
避免使用超出本产品输出电流负载（用电器），产品自身带有电路保护机制，超出负载会自动停止工作。
APP查找技巧与安全性：
1. 查找耳机的时长大约为 35 小时，请在此时段内尽快使用查找功能搜寻耳机。
2.当APP 耳机查找功能开启时，耳机将发出蜂鸣警报声，为避免对听力造成影响，请确保在非佩戴情况下使用。
应用启动权限设置（Android）：
“倍思”APP 需要常驻后台并保持持续运行，以保证您的手机可正常收到耳机的定位提醒。目前安卓系统手机均带有熄屏
请，此因。作工常正法无能功位定致导，闭关理清件软等家管机手、士卫全安、手助电省被易容PPA”思倍“，能功理清动自
安卓手机用户设置 APP 保护，将“倍思”加入到清理白名单中，使 APP 常驻后台持续运行，以方便您搜寻耳机。
进入设置 - 打开应用-应用启动管理 - 手动打开“倍思”APP：允许自启动，允许关联启动，允许后台活动。
PCB
塑料
电池
附件
X
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
有害物质或元素
部件名称 铅
（pb）
汞
（Hg）
镉
（Cd）
六价铬
（Cr Vl）
多溴联苯
（PBB）
多溴二苯醚
（PBDE）
五、常见问题解答
-5-
避免强烈的物理作用，包括敲击、投掷、践踏、挤压等。
产品使用环境温度：0~45℃。
请定期用干净的棉布对耳机充电触点进行清洁，以避免因长期不清洁导致耳机出现无法充电或开机的情况。
若由于消费者个人原因使耳机进水导致耳机损坏或不能开机，如将耳机误留在洗衣机内等。责任需由消费者自行承
担，本公司将不再为此进行售后退换服务。
注：防水等级请参考详细产品介绍。
请遵守安全说明否则会导致起火、触电、损坏或其他伤害
1. 为什么我无法找到丢失的耳机？
答：1）耳机需要确保电量充足，且位于所在地址的 15m 范围内方可查找；
2）耳机有效查找时间大约为 35 小时，请在此时段内尽快使用查找功能搜寻耳机；
3）APP 需要常驻后台并保持持续运行，才可自动记录耳机所在的位置；
4）使用耳机查找功能时，请尽可能在安静的环境下进行；
5）耳机可能处于强电磁环境，无法接收到 APP 发出的蜂鸣提示信号。
2.APP 会泄露隐私吗？
答：不会，APP 仅收集耳机的地址数据进行定位，绝不泄露用户手机上的个人隐私信息，请放心使用。
3. 为什么耳机不能开机或关机？
答：1）在确保充电仓与耳机有电的情况下，打开充电仓盖子，耳机将自动开机；
2）在确保充电仓有电的情况下，将耳机放回充电仓，并关上盖子，耳机将自动关机；
3）当充电仓没有电时，请关闭手机上的蓝牙功能，5 分钟后，耳机将自动关机；
4）请保持耳机充电区与充电仓充电弹针的洁净，并定期用干净的干棉布进行清洁。
4. 为什么我的耳机取出后一边没有声音？
答：1）出现此情况时，请将耳机放回充电盒并盖上盖子，再将耳机取出；
2）如上操作仍无法恢复正常，请将耳机放回充电仓，手动忽略手机蓝牙设备并关闭蓝牙，进行恢复出厂设置操作
后再进行连接。
5. 低延时效果是否对手机品牌有要求？
答：倍思自主研发的低延迟技术适用于苹果 iOS 以及安卓各机型，均能获得无感低延时体验。
6. 为什么触摸功能不灵敏？
答：1）请确保耳机触摸功能区域干净且无水渍；
2）请确保进行触摸操作的手指无水渍或其他异物；
3）请确保触摸位置正确，并在 0.5 秒内完成快速双击或三击操作
4）如上操作仍无法恢复正常，请将耳机放回充电仓，手动忽略手机蓝牙设备并关闭蓝牙，进行恢复出厂设置操作
后再进行连接。
Baseus Encok True Wireless Earphones W04
Please read the manual carefully before using the product and keep it with proper care for future reference.
User Manual
二、产品功能操作
音乐模式：
-2-
双击左耳或右耳(L or R)：播放/暂停
长按左耳(L)1.5秒：上一曲
长按右耳(R)1.5秒：下一曲
三击左耳或右耳(L or R)：激活手机内置语音助手
电话模式：
双击左耳或右耳(L or R)：接听/挂断
长按1.5秒左耳或右耳(L or R)：拒接
充电电量指示灯:
充电仓为耳机充电：充电过程中，耳机白灯闪烁。耳机满电后白灯熄灭。
充电仓为耳机充电（关盖状态下）：充电过程中，充电仓第1颗白灯闪烁表示给L耳
机充电，第4颗白灯闪烁表示给R耳机充电，耳机充满后充电仓指示灯熄灭。
连接电源为充电仓充电：充电过程中，充电仓指示灯白灯闪烁，充满后白灯常亮。
Type-C 充电口
耳机指示灯
充电仓指示灯
指示灯
麦克风孔
触摸功能区域
≤
≤
＜
26~50%
51~75%
76%
100%
25%
Baseus Encok W04
蓝牙
设置
蓝牙
我的设置
已链接
Connection Steps
1.Turn on:The earphones automatically turn on
after open the lid of the charging case.
2.Wireless connection:Turn on phone wireless to
search and pair the earphones,
Select model：Baseus Encok W04
3.Download the app and link
the earphones to app.
4.Turn off:Put the earphones into the charging
case and close the lid to turn off the earphones.
Baseus Encok W04
Wireless
set
Wireless
my device
connected
-1-
Declaration on hazardous substances and elements contained in electronic products
This form is compiled in accordance with SJ/T 11364.
O：It indicates that the content of the harmful substance in all homogeneous materials of the component is
below the limit specified in GB/T 26572 standard.
X: The content of harmful substances in at least one homogeneous material of this part exceeds the limit
stipulated in GB/T 26572 standard.
This product complies with EU RoHS 2.0 Directive (2011/65/EU)
Warm Tip: The 5-year icon refers to the "effective life of environmental protection", not the product quality
assurance period. Electronic products all contain harmful substances such as lead, mercury and cadmium. Once
they are overused, harmful substances may leak or mutate, cause pollution to the environment, or cause serious
damage to people and property. The term of "environmental protection use" means that all electronic products
will be required to use within this effective period. We will no longer be responsible for the quality of the products
due to the safety risks that arise after the safe use period.
Please read all instructions and warnings before using this product. Non-standard use will damage the product or
personal safety.
The battery is included in the product. Please do not expose it to sunlight, electric heater or similar overheating.
Do not store the product in high temperature, strong light and strong magnetic field. Do not place it in other
harsh environments such as fire source. If water enters, dry it naturally and use it again. Improper use of the
product can easily cause damage to the product or may endanger personal and property safety.
Tips for using the app:
1. The effective duration of search function is about 35 hours. Please use the function for searching missing
earphones as soon as possible.
2. When the search function is turned on in the app, the earphones will sound an alarm. Please ensure that the
remaining earphone is not in your ear to avoid hearing damage.
Activation permission settings of app (Android system)：
fo noitacol eht fo strela eviecer nac enohp ruoy taht os dnuorgkcab eht ni gninnur peek tsum ppa ”suesaB“ ehT
earphones. Android phones have automatic shutdown function of application when turn off the screen. If the
“Baseus” app is shut down by applications such as Battery Saver, 360 Total Security, Mobile Butler, etc., the
location function cannot work properly. Therefore, please add“Baseus”app into the white list on Android phones
to keep the app running in the background.
ni nur dna hcnual yradnoces ,hcnual-otuA :ppa ”suesaB“ yllaunam eganaM>hcnual ppA>ppA>sgnitteS ot oG
background.
PCB
X
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
Hazardous substances and elements
Part
Descrption
Lead
（pb）
Mercury
（Hg）
Cadmium
（Cd）
Hexavalent
chromium
（Cr Vl）
Polybrominated
Biphenyls
（PBB）
Polybrominated
Biphenyl ethers
（PBDE）
Plastic
Battery
Accessory
Product safety information
-4-
1.Why can't I find my lost earphones?
A:1) Ensure that the earphone has some battery left and you are within 15m of the specific address;
2) The effective duration of search function is about 35 hours. Please use the function for searching missing
earphones as soon as possible.
3) In order to record the location of earphones, the app must keep running in the background.
4) When looking for an earphone through the app, try to keep the environment silence as much as possible.
5) The earphone may be in a strong electromagnetic environment, so it cannot receive the signal from the app.
2. Will the app reveal my information?
A:No, the app only records the address data of earphones for location function and does not access the users’
personal information on the phone. Please be rest assured.
3. Why the earphones cannot be turned on/off?
A:1) Make sure that the charging case and the earphones have battery left, open the lid of the charging case and the
earphones will automatically turn on.
2) Make sure that the charging case have battery left, put the earphones back in the charging case, and close the
lid to turn off the earphones automatically.
3) When the charging case is out of battery, please turn off the wireless function on your phone and the
earphones will turn off automatically in 5 minutes.
4) Please keep the charging area of the earphones and Pogo pin of the charging case clean, and regularly clean
them with dry cloth.
4. Why is one of my earphones without sound after I take them out?
A:1) If this problem occurs, please put the earphones into the charging case and close the lid, and then take them
out.
2) If the earphones can not be returned to normal after the above steps, please put the earphones back into the
charging case, manually ignore the phone wireless device and turn off wireless, and restore factory settings before
reconnection.
Consumer shall be liable for any personal and property damage resulted from their improper use against the
user manual or ignoring the warning, to which our company will not bear any legal liability.
Disintegration of this product by non-professionals is strictly prohibited.
Loads (appliances) in excess of the output current of this product shall be avoided. A circuit protection
mechanism is built-in to automatically stop working if loads exceed.
Intense physical actions including knocking, throwing, trampling on and squeezing, etc. shall be avoided.
The ambient temperature of product is 0~45℃.
Please use a clean cotton cloth to clean the charging contacts of earphones regularly to prevent the earphones
from failing to charge or turn on due to failing to clean for a long time.
If the earphones are damaged or can not be turned on because consumers get them wet, for example,
consumers leave the earphones in the washing machine by mistake. The responsibility needs to be borne by the
consumer, and our company will no longer provide after-sales service of returns and refund.
Note: Please refer to the detailed product introduction for the waterproof level.
FAQs
-5-
Product Parameter
Name: Baseus True Wireless Earphones
Model No.: Baseus Encok W04
Material: ABS+PC
Version: V5.3
Communication distance: 10m
Music time: 5 hours (70% of the volume)
Music time with a charging case: 20-25 hours
Battery capacity: 37mAh/3.7V（earphones） 400mAh/3.7V（charging box）
Earphone rated input: DC5V 60mA
Charging box rated input: DC5V 350mA
Earphone rated consumption current : 10mA
Charging box rated consumption current : 60mA
Charging time: 1.5 hours
Frequency response range: 20Hz-20kHz
Interface: Type-C
Suitable for: Compatible with all wireless devices
5. Does the low latency mode require the mobile phone brand?
A: Baseus low latency technology is applicable to all models of Apple iOS and Android devices, and can achieve
low latency experience without feeling.
6. Why is the touch function not sensitive?
A:1) Make sure that the functional area of the earphones is clean and water-free.
2) Make sure that the fingers to touch the earphones are without water or other foreign objects.
3)Make sure that the touch position is correct, and complete the quick double-click or triple-click operation
within 0.5s.
4) If the earphones can not be returned to normal after the above steps, please put the earphones back into the
charging case, manually ignore the phone wireless device and turn off wireless, and restore factory settings before
reconnection.
7. How to burn in the earphones for better sound quality?
A:1) (softer music)Play music at one-third of normal volume for 12 hours.
2) (any music except for typical rock music)Play music at two-thirds of normal volume for 12 hours.
3) (your favourite music)Play music at normal volume for 72 hours.
4) (your favourite music)Play music at three-fourths of normal volume for 24 hours.
8. The mobile phone cannot find the Bluetooth headphone, the Bluetooth connection is unstable or
disconnected during use, thus resulting in unsmooth sound/interruption.
A:1)Please do not exceed the Wireless connection distance of the mobile phone, so as to avoid interference from
the wall or the human body.
2) Please make sure the earphone has enough power, and re-enter the pairing mode to connect.
3)If the earphones can not be connected after the above steps, please put the earphones back into the charging
case, manually ignore the phone wireless device and turn off wireless, and restore factory settings before
reconnection.
4) Due to the property of the Wireless earphone, the electromagnetic waves in your area may interfere with the
Wireless connection, resulting in sound problem or disconnection, please stay away from such areas before
connecting.
-6-
Function Operation
Music mode:
Double-click left or right earphone (L or R): play/pause
Long press the right earphone 1.5 seconds: next song
Long press the left earphone 1.5 seconds: previous song
Triple-click left or right earphone (L or R): activate voice assistant (Siri)
Call mode:
Double-click left or right earphone (L or R): answer/ hang up
Long press 1.5 seconds left or right earphone (L or R): reject a call
Charging Status Indicator Light:
Charging case charging earphones: The earphone indicator light flashes in white
during charging, and turns off after fully charged.
When the charging case charges the earphones(with the lid closed): During charging,
the first white light of the charging case flashes to indicate the left earphone is
charging, and the fourth white light flashes to indicate the right earphone is charging.
The indicator lights of the charging case turn off after the earphones are fully charged.
Charging the charging case: The charging case indicator light flashes in white during
charging, and is normally on after fully charged.
Indicator light
Mic hole
Functional area
Type-C charging port
Indicator light
Charging case
indicator light
≤
≤
＜
26~50%
51~75%
76%
100%
25%
-2-
pcs
六、产品参数
-6-
名称：倍思 TWS 真无线蓝牙耳机
型号：Baseus Encok W04
材质：ABS+PC
蓝牙版本：V5.3
通讯距离：10米
听歌时间：5 小时（70% 音量）
配合充电盒听歌时间：20-25 小时
电池容量：37mAh/3.7V（耳机）400mAh/3.7V（充电仓）
耳机额定输入：DC5V 60mA
充电仓额定输入：DC5V 350mA
耳机额定消耗电流：10mA
充电仓额定消耗电流：60 mA
充电时间：1.5 小时
频响范围：20Hz-20kHz
充电接口：Type-C
适用：具有蓝牙功能的播放设备
七、包装清单
7. 如何煲耳机，让音质更好？
时小个21机耳动驱量音的一之分三度强量音常正用使）乐音柔轻择选（）1：答
时小个21机耳动驱量音的二之分三度强量音常正用使）乐音滚摇择选不（）2
时小个27机耳动驱度强量音常正用使）乐音规常择选（）3
时小个42机耳动驱量音的四之分三度强量音常正用使）乐音规常择选（）4
8. 手机搜索不到蓝牙耳机 / 蓝牙连接不稳定 / 使用耳机时和手机断连 / 出现声音卡顿及断续？
答：1）使用耳机时请不要超出手机蓝牙连接距离 10 米，避免受到墙体或人体的隔挡干扰。
2）请确保耳机仍有足够电量，并重新进入配对模式进行连接。
3）如上操作仍无法连接，请将耳机放回充电仓，手动忽略手机蓝牙设备并关闭蓝牙，进行恢复出厂设置操作后再进
行连接。
4）由于蓝牙耳机的特性，您所在区域的电磁波可能干扰蓝牙的连接，导致耳机无声或者断连的情况，请远离此类区
域再进行连接。
pcs
1pcs 2pcs
PB3550Z-P1A2
XXXX
倍思设计/Designed by Baseus
中国制造/Made in China
制造商： 深圳市时商创展科技有限公司
地址： 深圳市龙岗区坂田街道岗头社区雪岗路2008号倍思智能园B栋五层
执行标准： GB4943.1-2011
热线： 4000-712-711 网址： www.baseus.com
图片仅供参考， 请以实物为准。
特此申明，深圳市时商创展科技有限公司的产品型号为：Baseus Encok W04 符合指令 2014/53/EU及2011/65/EU
的规定。欧盟符合性声明的全文可在以下网站查询：www.baseus.com
此设备符合欧盟指令 2012/19/EU和2006/66/EU 的规定，此设备不得与普通废弃物一起处理，必须回收利用。
此符号标明本产品不得作为生活垃圾处理，而必须将本产品交至相应的废品回收站，进行电子电气设备回收处理。
PB3550Z-P1A2
XXXXX
Designed by Baseus
Made in China
Packing list
Earphone charging case
*1pcs
）R&L（senohpraE
*2pcs
Charging cable
*1pcs
User maual+Warranty card
*2pcs
Manufacturer: Shenzhen Times Innovation Technology Co., Ltd.
Add: 5th Floor, Building B, Baseus Intelligence Park, No.2008, Xuegang Rd,
Gangtou Community, Bantian Street, Longgang District, Shenzhen
Executive Standard: GB4943.1-2011
Hotline: [phone] Website: www.baseus.com
It is hereby declared that Baseus Encok W04, a product model of Shenzhen Times Innovation Technology
Co., Ltd., complies with the provisions of Directive 2014/53/EU and Directive 2011/65/EU. The full text of the
EC Declaration of Conformity can be found on the following website: www.baseus.com
This equipment complies with the provisions of Directive 2012/19/EU and Directive 2006/66/EU. It is strictly
forbidden to dispose of this equipment with ordinary trash; it must be recycled. This symbol indicates that the
product shall not be treated as regular domestic trash, and must be delivered to a recycling center that is
capable of recycling electronic and electrical equipment.
Battery Status:
Open the lid or click the button on the charging case once to
display the current battery level of the case:
The indicator lights of the charging case from left to right light on in
white in turn for 1 time and indicate the current battery level, and
the white lights turn off in 2 second.
Switching to low latency mode:
Restore factory settings:
Put the earphones into the charging case and keep the lid open, long
press the charging case button for 5 seconds, and then the indicator
lights of the earphones flash in white alternately for 3 times. Close the
charging case to complete the restoration of factory settings.
charging case button
Long press the button for 5s
≤
≤
26~50%
51~75%
76%
100%
25%
-3-
Method 1: Turn on/off the low latency mode in the Baseus app
settings screen.
Method 2: Customize the low latency mode in the Baseus app
gesture settings.
Encok W04 Setting
Model
Name
Reduce the sound delay and improve the effect o...
Low Latency Mode
Version
Unbind Device
1.0.00
Baseus Encok W04
Encok W04
-3-
低延迟模式切换：
恢复出厂设置：
将耳机放入充电仓并保持开盖状态，通过长按充电仓按键
5 秒，此时耳机指示灯白灯交替闪烁 3 次，关闭充电仓完成
恢复出厂设置。
充电仓按键
长按5秒
电量显示
开盖或单击充电盒按键1次可以显示当前充电盒电量状态：
充电仓指示灯亮白灯，自左向右依次亮白灯1次，
然后显示当前电量，白灯亮2秒后熄灭；
≤
≤
26~50%
51~75%
76%
100%
25%
方法1.“Baseus倍思”APP设置中开启/关闭低延迟模式
方法2.“Baseus倍思”APP手势设置中自定义低延迟模式
Encok W04设置
型号
Baseus Encok W04
Encok W04
名称
减少声音延迟，提高音画同步的效果
低延迟模式
版本
解绑设置
1.0.00
FCC ID：2AY37-W4
FCC ID：2AY37-W4
Any changes or modifications not expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation
is subject to the following two
conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause
undesired operation. Note: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures: ‒ Reorient or relocate the receiving antenna. ‒ Increase the separation between the equipment and
receiver. ‒ Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected. ‒ Consult the dealer or an experienced radio/TV technician for help.
122mm
92mm
122mm
92mm