User's Manual

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(3) If the customer purchases the product in a local offline store, the customer can entrust an
agent to provide replacement service. In addition, the customer can also contact the brand
manufacturer for after-sales service.
4、 Please keep the purchase invoice and related vouchers as proof for warranty services.
5、 If the product fails within the warranty period and the fault cannot be eliminated according to the
troubleshooting methods, call the Baseus customer service hotline [phone]).
Baseus provides maintenance services for the product. If the warranty period is expired, the
customer needs to pay the applicable fees such as for maintenance, parts, transportation, etc. See
the official quotation for details, and confirm with the after-sales service personnel.
Warranty card: This card records maintenance information in detail. It can be used as a reference
for normal maintenance or product return/replacement. Please keep this card in a safe place.
Non-warranty Regulations
Baseus will not be able to provide free warranty service for the product within the warranty period in
the following situations:
Failure to use the product in accordance with the instructions in the manual, causing product damage or
failure due to improper use and neglect of cleaning and maintenance.
Unauthorized maintenance, misuse, collision, negligence, abuse, accidents, alteration, incorrect use of
non-authorized accessories, or altering labels or anti-counterfeiting tags.
Three Guarantees period expired.
Damage caused by acts of nature.
Improper storage. For example, the product is exposed to abnormal humidity and temperature for a
long time, causing poor performance.
Non-performance failure.
Product and accessory failure due to abnormal operations.
Tips
Please contact the customer service center in your country (region) for the specific after-sales process.
Warranty Card
User name
Model
Contact number
SN code
Mailing address
Invoice No.
Purchase date
Purchase channel (store)
Sending to
repair date
Fault description/cause
Spare parts
Repair
completion
date
Repair personnel
signature
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2
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