User`s manual

Troubleshooting and Support
Basler pioneer 217
15 Troubleshooting and Support
This section outlines the resources available to you if you need help working with your camera.
15.1 Technical Support Resources
If you need advice about your camera or if you need assistance troubleshooting a problem with your
camera, you can contact the Basler technical support team for your area. Technical support contact
information is located in the front pages of this manual.
You will also find helpful information such as frequently asked questions, downloads, and technical
notes at our website: www.basler-vc.com.
If you do decide to contact Basler technical support, please take a look at the form that appears on
the last two pages of this section before you call. Filling out this form will help make sure that you
have all of the information the Basler technical support team needs to help you with your problem.