Unit installation

WARRANTY AND SERVICE
Standard Warranty Terms & Conditions
The warranty is for 12 months subject to contract.
In the United Kingdom servicing can be carried out either by a heateam service
engineer or a GAS SAFE REGISTER engineer. Outside of the United Kingdom
servicing can be carried out either by a CORGI or GAS SAFE REGISTER engineer.
You must register your fire with heateam, the service division of Baxi Heating UK
Limited, either by completing and returning the registration card or calling our free
telephone registration line on 0800 032 72 44.
It is also a requirement of the warranty that the fire has an annual service (every 12
months) in accordance with the installation and servicing instructions, performed by a
GAS SAFE REGISTER engineer, (CORGI or GAS SAFE REGISTER outside of UK),
please call on 08700 60 30 60.
Our promise to you
If you experience a fault with your new fire, we aim to provide a safe and high quality
repair service supported by our dedicated national network of highly skilled engineers.
If your installer can’t resolve the problem for you, we will do everything we can to get
an engineer out to you as quickly as possible. Nothing in this warranty will affect your
statutory rights.
What you need to do if you experience a problem with the operation of the fire:
 You should always contact your installer first, because the cause of the fault may
not be related to the fire.
 If your installer confirms that the fault is with the fire and they can’t repair it, our
friendly customer service team is on hand to help.
 Simply call our service division heateam on 08706 090 081 to book an engineer
visit or for any general advice that you may need. Our contact centre is open Monday
to Friday 8am – 6pm, weekends and Bank Holidays 8.30am – 2pm, excluding
Christmas Day and New Years day.
When calling heateam, it would be helpful if you could have the following information
to hand:-
1. Fire serial number and fascia code (Located on the information label - See
figure 6 on page 55)*.
2. Date of installation.
3. Your installer name and address details.
4. Fire make and model number.
5. Proof of purchase (if you do not have the fire serial number).
*Note: Details 1 – 4 should be recorded on pages 54 & 55 at the end of this
guide.
Page 53
© Baxi Heating U.K. Limited 2009.
OWNER GUIDE