Owner`s manual

Solutions to Problems
Problem Solution
No Control Module power indication.
✔ Check for 24VAC power between
terminals “R” and “C” on the
Furnace/AC connector, or if using the
power supply, check for power at the
outlet.
✔ Unplug Alert input and Thermostat
connectors, if power light comes on
there is a short or improper connection
on one or both of these connections.
✔ Contact support for replacement
Control Module.
Keypad is dark, no power at keypad.
✔ Check Control Module has power.
✔ Check wiring between Keypad and
Control module.
✔ Check for power (3.3 VDC) on the red
and white terminals of the Thermostat
connector of the Control Module, and
on the wires at the Thermostat Keypad.
✔ Contact support for a replacement
Thermostat Keypad.
Fan control does not function.
✔ Verify on the Thermostat Keypad that
the Fan is selected ON.
✔ Verify on the Control Module that the
Fan light is ON.
✔ Check the red and green wires
between the Furnace/AC connector on
the Control Module and your
Furnace/AC.
✔ Check that the Furnace/AC has power.
Heat does not function.
✔ Verify that Heat mode is selected on
the Thermostat Keypad.
✔ Verify that the set point is higher than
the current temperature.
✔ Verify on the Control Module that the
Heat light is ON.
✔ Check the red and white wires between
the Furnace/AC connector on the
Control Module and your Furnace/AC.
✔ Check that the Furnace/AC has power.
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