Owner`s manual

Problem Solution
Cool does not function.
✔ Verify that the outside temperature is
greater than 40º F.
✔ Verify that Cool mode is selected on
the Thermostat Keypad.
✔ Verify that the set point is lower than
the current temperature.
✔ Verify on the Control Module that the
Cool light is ON.
✔ Check the red and yellow wires
between the Furnace/AC connector on
the Control Module and your
Furnace/AC.
✔ Confirm that the jumper wire between
“Rh” and “Rc”, or a wire is attached to
terminal “Rc” on the Furnace/AC
connector.
✔ Check that the Furnace/AC has power.
Thermostat Keypad shows error code “E1”:
The Thermostat Keypad is not communicating
with the Control Module.
✔ Check the wiring and connections
between the Thermostat Keypad and
Control module. Make sure all 4 wires
are connected.
✔ Try wiring the Thermostat Keypad
directly to the Thermostat connector of
the Control module. If this works, the
problem is somewhere in the wiring.
✔ Check the Thermostat light on the
Control Module. If ON, the Control
Module is receiving data from the
Thermostat Keypad, the thermostat
may be able to control your furnace/AC
in this condition. Check the web portal.
✔ Contact support for replacement
Thermostat Keypad and Control
module.
Thermostat Keypad shows error code “E2”:
The temperature sensor has failed in the
Keypad Module.
✔ The thermostat can not operate in this
condition.
✔ Contact support for a replacement
Keypad module.
Thermostat Keypad shows error code “E3”:
Your Internet router is not supplying a local
address to use on your network (DHCP is
inoperative).
✔ Try resetting or power cycling your
Internet router.
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