Owner`s manual

Problem Solution
Thermostat Keypad shows error code “E4”:
The Internet connection was down for an
extended period of time (It is unlikely that this
is a problem with the thermostat).
✔ Check your Internet connection.
✔ Check your Internet wiring.
✔ Make sure you can browse the Internet
using the thermostat network cable.
Thermostat Keypad shows error code “E5”:
The non-volatile memory in the control
module has been lost or corrupted.
✔ The thermostat can continue to
operate.
✔ Contact support to obtain a
replacement Control Module.
Thermostat Keypad shows “LO”:
The keypad has been locked.
✔ Login to the web portal to unlock.
✔ In an emergency, and if no Internet
connection is available, cycle the
power to your thermostat to unlock.
Thermostat not responding to the schedule at
the correct time.
✔ Review the Settings page on the
Thermostat applet and make sure the
timezone is set correctly.
Wireless occupancy sensor not working.
✔ Verify the X10 ID settings – see the
settings page on the thermostat applet.
✔ Verify the X10 ID settings of the sensor,
refer to the instructions provided with
the sensor.
✔ Check that the Wireless light on the
Control Module turns ON when the
sensor is activated.
✔ Try adjusting/moving the antenna wire.
Wired alert input not working.
✔ Verify the wired input settings – see the
Settings page on the thermostat applet.
Control module not connecting to Internet,
Uplink light does not come on.
✔ Verify that the green LED on the LAN
connector (on the side of the Control
Module) is illuminated.
✔ Verify that the amber LED on the LAN
connector is blinking.
✔ Plug a laptop or PC into the connection
you are using for the thermostat and
verify that you can browse the Internet.
Heat or Cool does not turn off.
✔ The Heat or Cool outputs will stay on
for a minimum time period (default of 1
minute).
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