User manual

114200 Rev. A
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Technical Support and Online Services
To ensure comprehensive network support to our customers and partners
worldwide, Bay Networks Customer Service has Technical Response Centers
in key locations around the globe:
• Billerica, Massachusetts
• Santa Clara, California
• Sydney, Australia
• Tokyo, Japan
• Valbonne, France
The Technical Response Centers are connected via a redundant Frame Relay
Network to a Common Problem Resolution system, enabling them to transmit and
share information, and to provide live, around-the-clock support 365 days a year.
Bay Networks Information Services complement the Bay Networks Service
program portfolio by giving customers and partners access to the most current
technical and support information through a choice of access/retrieval means.
These include the World Wide Web, CompuServe, Support Source CD, Customer
Support FTP, and InfoFACTS document fax service.