User Guide

Display 2.4” (320 x 240) Backlit color display
Features & Functions • EMV/PBOC Chip card reader
(ISO 7816 Compliant Class A, B, C card)
• NFC Reader (EMV contactless, ISO 14443A/B)
• Triple track magnetic stripe card reader
• Secure PIN pad
Status Indicator On-Screen indicator
Communication Interface mPOS mode - Bluetooth® BLE 4.2, USB-C
Docking contact
Power & Battery Li-polymer battery, 3.7V, 800mAh
Charging Via USB-C or Docking contact
(Charging cradle optional)
Supported OS Android 4.2 or above, iOS 6.0 or above,
Windows 8 or above
Operating Temperature 0°C - 45°C (32°F – 113°F)
Operating Humidity Maximum 95%
Storage Temperature -20°C - 55°C (-4°F – 131°F)
Storage Humidity Maximum 95%
Dimensions 69.7 x 121.7 x 17.7 mm / 2.74 x 4.79 x 0.7 inch (approx.)
Weight 145 g / 5.11 oz (approx.)
Product Specifications
Power on / Setting,
up and down buttons
CLEAR button
ENTER button
USB-C port
for charging &
operation
Keypad for secure
PIN entry and other
alpha-numeric input
Color LCD display
CANCEL button
For EMV card reading
Index & Accessories (Fig.1)
FRONT
For NFC card
reading
Reset
button
Charging
contacts
Index & Accessories (Fig.1)
USB-C
Package Contents
Device x 1
USB-C cable x 1
Quick start guide x 1
Mounting nut
SIDE BACK SIDE
MSR Rail
mPOS Solution with EMV Chip & PIN
as well as NFC functionality
WisePad™ 3S
www.bbpos.com
Supported Operating System:
iOS, Android
Revise v4 / 20220621
Room 1903-04, 19/F, Tower 2, Nina Tower, No. 8 Yeung Uk Road, Tsuen Wan, Hong Kong
www.bbpos.com
Need Help?
E: [e-mail] | T: [phone]
©2017 BBPOS Limited. All rights reserved. BBPOS and WisePad™ are either trademark or registered trademarks of BBPOS Limited. iOS is
the trademark of Apple Inc. Android™ is a trademark of Google Inc. Windows® is registered trademark of Microsoft Corporation in the
United States and/or other countries. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and
any use of such marks by BBPOS Limited is under license. Other trademarks and trade names are those of their respective owners. All
details are subject to change without prior notice.
Complies with
IMDA Standards
DA107248
Conforme aux
normes IMDA
DA107248
Ready to read
Ready for tapping/
inserting /swiping card
Reading card
Reading card information
Completed card reading
Card reading process
completed
Approved transaction
Transaction completed
Declined transaction
Error, please retry
On-Screen Transaction Status
Quick Start Procedures
STEP 1
Connect USB-C charging cable to charge the device as
shown to the right.
Play Store.
APP
DOWNLOAD
STEP 2
Turn on the device pairing function of your
smartphone/tablet. Then, press “ ” to turn on the
WisePad™ 3S.
** WisePad™ 3S is powered by an internal
Lithium Polymer rechargeable battery pack
that cannot be removed or replaced. Before
first use, charging is required for approximately
two to three hours. To prevent potential
electrical damage to the WisePad™ 3S , please
be recommended to use the USB-C cable
provided with the packaging only.**
** Please ensure that Bluetooth® function of
your smartphone / tablet is ON before device
pairing.
Bluetooth
On
STEP 4:
You can follow your application
instruction to start the transaction process, then
swipe, insert or tap card to complete the transaction.
Quick Start Procedures
STEP 3
Accept?
PassKey 123456
Cancel[ ] / Confirm[ ]
Select WisePad™ 3S in the Scanned Device List on your
smartphone/tablet. Then, pair with WisePad™ 3S with
Pairing PIN. And now your WisePad™ 3S is connected.
Scanned
Device List
** If you pay via swiping card or inserting EMV IC card, please ensure that the magstripe or EMV chip of the card is
facing the right direction. If you pay using NFC card, please ensure you tap the NFC payment card within 4cm range
on top of the screen.
Problems Recommendations
Troubleshooting
Device cannot read your
card successfully
Device has no response
• Please check to see if the WisePad 3S has
power and make sure that it is connected to
your phone/tablet
• Please make sure that there is no obstacle in
the card slots.
• Please make sure that the chip of the card is
facing the right direction when inserting card.
• Please ensure your phone/tablet is a supported
model for this device’s operation.
• Please insert card with a more constant speed.
• Please use a paper clip to press the reset
button near USB-C connector for reboot.
CAUTION & IMPORTANT NOTES
• Be sure to turn on the Bluetooth® function of your smartphone or
tablet before use.
• Please fully charge your WisePad™ 3S before use.
• Please ensure EMV chip of the card is facing the right direction when
inserting card.
• Don’t drop, disassemble, tear, open, crush, bend, deform, puncture,
shred, microwave, incinerate, paint, or insert foreign object into the
device. Any of these actions will void the Warranty.
• Don’t immerse the device into water and place near any wet locations.
Don’t spill any food or liquid onto the device. Don’t attempt to dry the
device with external heat sources such as microwave or hair dryer.
• Don’t use any corrosive solvent or water to clean the device. It is
recommended that you use a dry cloth to clean the surface only.
• Don’t insert any sharp tools to into the internal components or
connectors. Any of these actions may lead to malfunction and will
void the Warranty.
• Don’t try to disassemble the device to repair. Please contact your dealer
for repair and maintenance.
Déclaration ISED
This device contains licence-exempt transmitter(s)/receiver(s) that comply
with Innovation, Science and Economic Development Canada’s
licence-exempt RSS(s). Operation is subject to the following two conditions:
1. This device may not cause interference.
2. This device must accept any interference, including interference that may
cause undesired operation of the device.
L’émetteur/récepteur exempt de licence contenu dans le présent appareil
est conforme aux CNR d’Innovation, Sciences et Développement
économique Canada applicables aux appareils radio exempts de licence.
L’exploitation est autorisée aux deux conditions suivantes :
1. L’appareil ne doit pas produire de brouillage;
2. L’appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d’en compromettre le fonctionnement.
ISED Statement
Warning: This product can expose you to chemicals including, which are
known to State of California to cause cancer. For more information go to
California Proposition 65 Warning
FCC Caution Statement
FCC Supplier’s Declaration of Confirmity
BBPOS / Wisepad 3S (WPS32)
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference,
and (2) this device must accept any interference received, including
interference that may cause undesired operation.
BBPOS Corp.
970 Reserve Drive, Suite 132 Roseville, CA 95678
www.bbpos.com
Email: [e-mail] | Tel: [phone]
Caution: Any changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate the
equipment.
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
This transmitter must not be co-located or operating in conjunction with any
other antenna or transmitter.
Troubleshooting
Device cannot be paired
Problems Recommendations
Display turned off
automatically
Device has lost connection
with your smartphone or
tablet
• Please press & hold the power on/off button to restart
your device.
• Please check to see if you can find the WisePad 3’s
“Serial Number” (shown on the back of device) in the
“Scanned Device List” of your smartphone or tablet.
• The display may turn off after entering the “SLEEP
MODE” to save power. Please press and hold the
power on/off button to restart it.
• The device battery may have discharged, please use
the USB cable to recharge it and then retry.
• Please press and hold the power on/off button to turn
on the device again. The device will automatically
connect with your smartphone or tablet again.
• The device may be at lower battery level, please use
the USB cable to recharge it and then retry.
• Please ensure that the device and the smartphone /
tablet are within the Bluetooth reception range.
Device cannot read your
card successfully through
the NFC reading
• Please check that your card supports NFC payment.
• Please ensure if your card is placed within 4cm range
on top of the NFC marking.
Device cannot read your card
successfully through the NFC
reading
• Please check if your card supports NFC payment.
• Please ensure if your card is placed within 4cm of the
NFC symbol on the display.
• Please take your NFC payment card from your wallet
or purse for payment to avoid any interference.
Device Tampered
• WisePad™ 3S has several tamper detection
mechanism. When a device is tampered (self
protected), all secret/sensitive information stored
inside the device is erased and the device cannot be
used.
• A tampered message will be displayed on device’s
screen.
• Please contact the service provider if the device is
tampered.