Item Brochure
BD Vacutainer
®
Training and Support
BD Vacutainer
®
brand offers users a variety of high quality training programmes
to continually update healthcare workers in the use of the BD Vacutainer
®
blood
collection system. The BD Vacutainer
®
blood collection system is designed to be
simple in use. However, it is important for all staff to derive maximum benefit
from the system, which is why we are committed to training staff in the hospital
and community.
An introduction to the use of the BD Vacutainer
®
blood collection system is provided when a hospital converts to
using BD Vacutainer
®
Systems products and services. This usually takes place prior to and during the introduction of
the system, and includes all healthcare personnel concerned.
A variety of material is available to support the training programme, all of which is available from BD Customer
Services. This includes:
• BD Optima
SM
– a comprehensive programme for improving
laboratory efficiency.
• BD Valido
SM
– a scientific process to assist with diagnostic system
validation.
• Phlebotomy Education CD Rom Programme – this tool
is designed for customer education in the use of the
BD Vacutainer
®
Systems and Safety Products.
(Only available to BD Vacutainer
®
users.)
• BD Vacutainer
®
Quick Reference Guide: a step-by-step
guide to using the BD Vacutainer
®
blood collection system.
• A Guide to the Withdrawal of Blood: a comprehensive
guide to using the BD Vacutainer
®
blood collection system
in a pocket size booklet, which is available to all staff.
• Tube Guides: detailing the order of draw to be used when
collecting blood with more than one tube and which tests
each tube should be used for. These are hospital specific and
should be arranged through the hospital’s Pathology Laboratory.
• BD Vacutainer
®
Interactive Centrifugation Guide: guidance
on centrifugation requirements.
• Mixing Guidelines: giving guidance on this important
preanalytical step.
• Clinical White Papers: can also be obtained to support
individual products.
• www.bd.com/uk: BD’s website is a database of information and
support for BD Vacutainer
®
users. For example: instructions
for use, wall charts, product information and other educational
materials can be found here.
There is additional support in the form of:
• Customer Care Team – a team of customer care representatives dedicated to helping and supporting our
customers with product enquiries and order fulfilment information.
• Technical Specialists – technical specialists are available to answer scientific queries regarding
BD products and services.
• Fully trained Sales Specialists – Our team of sales specialists has a good understanding of laboratory environments
and offer a wide range of support and advice through the introduction and use of BD Vacutainer
®
brand products
and services. They also offer advice on issues such as healthcare worker and patient safety, product optimisation
and patient comfort.
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