Assembly Instructions

11
TROUBLESHOOTING
PROBLEM
PROBLEM CAUSE
SOLUTION
The flame is low when
the valve is turned to
high.
The propane lighting
procedure was not followed
correctly.
Ensure lighting procedure is followed carefully. The valve must be
in the off position when the tank valve is turned on. Then turn the
tank on slowly to allow pressure to equalize. See Lighting
Instructions in the Operating section.
Burners burn with yellow
flame, accompanied by
the smell of gas.
There is possibly a spider
web or other debris
blocking some air passage.
Thoroughly clean the burner holes. See the Care And Cleaning
section.
The burner will not light
with the igniter, but will
light with a match.
1. The battery is either dead
or installed incorrectly.
2. There is a loose electrode
wire or switch terminal
wires.
1. Check the installation or replace with a new battery.
2. Check that the electrode wire is firmly pushed onto the
terminal on the back of the igniter. Check that the lead wires from
the module to the ignition switch (if equipped) are firmly pushed
onto their respective terminals.
The burner will not stay
lit when control knob is
released.
1. The knob is not being
held in long enough.
2. It is too windy outside.
3. Rocks or debris are in the
ignition area of the burner
preventing the
thermocouple from being
fully engulfed in flame.
4. Either the thermocouple
connection or
thermocouple is dirty.
5. Either the thermocouple
or valve is faulty.
1. The thermocouple must have time to heat up. Hold the knob in
for 30 seconds after the burner lights, then release.
2. The burner will shut down if winds are greater than 10 mph (16
km/h). Either relocate the fire pit to a different area or use when
it is less windy.
3. Ensure there is no lava rocks or other debris in the ignition
area, and that the small hole below the thermocouple is
unobstructed.
4. Clean the thermocouple and clean the connection between the
valve and thermocouple. Ensure the connection is properly
tightened.
5. Replace thermocouple and/or valve.
The regulator is
humming.
This is a normal occurrence
on hot days.
This is not a defect. It is caused by internal vibrations in the
regulator and does not affect the performance or safety of the
gas heater. Humming regulator will not be replaced.
The valve is set to high
but there is low heat
output. There is also a
rumbling noise and a
fluttering blue flame at
the burner surface.
1. There is not enough gas.
2. The supply hose is
pinched.
3. The burner orifice is
either dirty or clogged.
4. There are spider webs or
other matter in burner
tube.
5. The propane regulator is
in a “low flow” state.
1. Check the gas level in the propane cylinder.
2. Reposition the supply hose as necessary.
3. Clean the burner orifice.
4. Clean out the burner tube.
5. Ensure the lighting procedure is followed carefully. All valves
must be in the off position when the tank valve is turned on. Turn
tank on slowly to allow pressure to equalize. See the Lighting
Instructions in the Operating section.