User's Manual
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11 No power on Terra 800.
Check power is connected to the
interface unit.
Ensure the Connector cable to the Terra 800
is rmly tted.
Check all the connection cables to and
from the Terra 800.
Check for short-circuit on antenna cables.
12 The signal bars are low or uctuating
and call quality is poor.
Ensure all antenna connectors are tight.
The antenna is operating in a location
that it can see the satellite and there are
no obstructions.
BEAM certied antenna cabling is being
used and there are no sharp bends or
cuts in the cable.
If using a xed passive antenna, ensure
it is orientated correctly and pointing at
the satellite.
13 I am looking for the latest manuals
and support information on the
Terra 800?
Visit: http://www.beamcommunications.
com/support/inmarsat
14 B party has “no audio”
Privacy Handset must be docked in its
cup when not in use.
Check that MUTE is not ON (indicated by
turning RED)
Check the signal strength on the
terminal.
15 Dropped calls
Due to a satellite network when you are
in motion the satellite signal may become
obstructed (such as buildings, bridges,
tunnels, larger vehicles).
Check the antenna connection.
Ensure the antenna cable has not been
damaged.
Ensure that only approved antenna cable
has been used.
Refer to Antenna Install Guide on BEAM
website support.
16 The Terra 800 appears to be cycling
ON/OFF and the handset is not
registering.
Ensure the power supply can provide at
least 3.5A at 12volts.
If power is being supplied from a battery,
ensure the connections are tight and the
contacts are clean.
Check for short-circuit on antenna cables.