Terra 800 User Manual
Terra 800 Installation and User Manual Product name: Terra 800 Manual revision: 01 Inmarsat Notification Sections on page 30 to page 55 and page 64 are reproduced with permission from Inmarsat Global Limited and are copyright of Inmarsat Global Limited 2011. All rights are reserved by Inmarsat Global Limited and no further reproduction is permitted without permission.
About BEAM Communications BEAM Communications, a wholly owned subsidiary of World Reach Limited (WRR), listed on the Australian Stock Exchange, is a world leader in design, manufacture and distribution of specialised communications equipment for the Inmarsat Satellite Network. BEAM’s commitment to be at the forefront has continued to increase its share of the global satellite communications market. Its premium distribution network spans the world.
CONTENTS Terra 800 Part Number 3 Inmarsat Notification 3 About Beam Communications 4 Conventions in this Manual 6 7 Guidelines for Electrical Connections Installation Procedure Operation 61 Physical Dimensions - Terra 800 15 28 Mounting Dimensions - Terra 800 Troubleshooting 64 BEAM Warranty Conditions 66 Registration Optional Accessories Placing Voice Calls Additional Information RJ11/POTS Phone Use Other Resources Available Online Safety Information Specification Summary Installi
Conventions in this Manual These notes will appear throughout this manual and should be taken into consideration. Warning or Caution This symbol and associated text indicate a warning note providing information to prevent damage to equipment or personal injury. Note/Important/Tip Header This symbol and associated text indicate a note providing general operating information. Interference Header All wireless phones may get interference, which could affect performance.
Package Contents Optional Accessories Additional Information Check that your Terra 800 package contains all of the following items: The following optional accessories are available for your Terra 800: For the latest in supporting software and documentation for Terra 800 please contact FF 1 x Terra 800 Unit FF 1 x Directional/Fixed Antenna (Passive) FF 1 x 110-240V AC Plug Pack FF 1 x 10-32V DC Power Cable FF 1 x 2m I/O Cable FF 1 x Wall Mounting plate Passive Antennas Accessories Antenna C
Safety Information IMPORTANT! Please read the following information carefully before installing and using the Terra 800. Failing to follow instructions may compromise the safety of the product and may result in personal injury and/or equipment damage. Please consult your supplier if you have any further questions. Refer to the appropriate section of this Terra 800 Installation & User Manual for additional safety information. • • • 8 Store the system in a cool and dry area.
Safety Transceiver Terra 800 Your Terra 800 is a low power radio transmitter and receiver. When it is ON, it receives and also sends out radio frequency (RF) signals. • The Terra 800 has an in-built transceiver which is designed to be used with an external antenna. The antenna transmits RF energy. The antenna (fitted via an extension coaxial cable to the cradle) must be located more than 55cm from the human body (person) when in operation.
Terra 800 FCC Information This equipment has been tested and found to comply with the limits for a Class B digital devices, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Electronic Devices Other Medical Devices Most modern electronic equipment is shielded from RF signals. However, certain equipment may not be shielded against the RF signals from the Terra 800. If you use any other personal medical device, consult the manufacturer of your device to determine if it is adequately shielded from external RF energy. Your physician may be able to assist you in obtaining this information.
Terra 800 Key Features Terra 800 Design • • • • • • • • Robust design and construction Secure mount to wall/desk IP54 Rated dust/water resistant enclosure Integrated antenna connection Integrated USB connectivity Rear cable routing channels LHS/TOP/BOTTOM In-built corded handset Rear & Side SIM ports POTS/RJ11 • • • • • Supports standard cordless & corded telephones (5 REN) The RJ11/POTS Phone can be run 600m (2000 ft) from unit Easily integrated to PABX system Ring, busy & dial tones Superior voice qual
Equipment Overview 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. Changeable Mounting Cup (Spring or Springless) Privacy Handset Speaker Microphone Status LED Screen Display Dial Keypad Side SIM Card Port (full size rapid user) Function Keypad Mini USB Port Rear SIM Card Port Wall Mounting Hooks TNC Male ISAT Connector SMA Male GPS Connector Tilt Feet Back Panel Connectors a. RJ9 Privacy Handset b. RJ11/POTS interface c. Auxiliary Device Port d. DC power and accessory input e.
Installation Guidelines This guide outlines the process for installing the Terra 800 and Antenna. This kit must only be used with accessories compatible with this terminal. • Only trained personnel should install communication equipment. • Ensure that the unit is protected from dirt and moisture. • Select an area to mount components where there is no interference with other objects. • A strong mounting surface should be chosen to ensure the terminal doesn’t loosen over time.
Installation Procedure Installing the Terra 800 To connect the Terra 800 to the antenna, requires the use of certified satellite and GPS antenna cables. These purpose built cables are approved by BEAM to manage the power requirements for the antenna system. The full list of approved cables can be found at: www.beamcommunications.com/terra800 1. 2. 3. 4. 5. 6. Refer to the antenna installation guide for antenna mounting and location requirements. Run the antenna cables from the Terra 800 to the antenna.
2) SIM Installation WARNING DO NOT pull with force on the cables from the rear of the Terra 800. Please install strain relief clamping for the antenna cables where required. Correct installation of the antenna system is a vital part of the Terra 800 system, to ensure reliable functionality, and drop-free calls. ISD700 Fixed/Directional Antenna (Passive) NOTE Refer to the section “Antenna Installation” for more information on antenna placement and installation.
Installation of Rear SIM If your Service Provider has not installed the SIM card for you, follow these steps to install. 1. 2. 3. The SIM connector is shown highlighted below. Slide the tray guide into the open position with your finger or thumb. Disconnect power from the terminal. Failure to turn OFF may result in corruption of your SIM card memory. The Rear SIM is accessed from the rear of the terminal. Undo the screw and remove the cover. 4. 5.
Installation of Side SIM The Side SIM port can be used on its own, or in addition to the primary port. 1. Insert the SIM with gold contacts facing down 2. Close the SIM door, and ensure that it “clicks” shut. This indicates the water resistant seal has been engaged. 3. The SIM will automatically register on the SIM service of the Side SIM. 3a) Wall Mounting Orientation NOTE Gold contacts on SIM must be facing downwards. NOTE The Side SIM Port only accepts full size sim.
Locking Bolt Once the Terra 800 has been secured onto the mounting plate, a locking bolt prevents the terminal separating from the mounting plate. There is one locking bolt used when wall mounting the terminal. 1. 2. 3. a Fit the 3 hooks of the mount bracket into the large 4. Remove the mounting cup (see the following section 4) Insert the bolt into the hole shown and screw into place Ensure the Terminal will not slide up off the mounting bracket Replace the mounting cup.
4) Privacy Handset & Mounting Cup The Privacy Handset is part of the Terra 800, providing a local handset function. The Privacy Handset connects to the rear of the Terra 800 via a RJ9 connector. The privacy handset is connected beneath the rear panel of the Terra 800. Once connected, the cable should be run out through the foam and placed in the ‘S’ channel through the base of the terminal as illustrated below: Changing Cups 1. Unhook the privacy handset from cup. 2.
(2) Spring Cup - Heavy duty use cup In harsh environments, the Privacy handset is actively retained in the mounting cup. This is achieved by using the ‘spring’ mounting cup. To remove the handset from the cup, the phone is lifted up against the pressure of the spring until it clears the lower protruding edge and can be removed from the Terra 800. 5) Rear Connector Bay For the Terra 800, the external cable interfaces are at the rear of the Terminal.
6) Connect RJ11/POTS Interface 8) Ring alert / Audio System Mute 9) USB Port Connection (lower side) Any standard analogue POTS (= Plain Old Telephone Service) Telephone is supported by the Terra 800. The terminal supplies power to the analogue phone as well as ring, dial and busy tones. The analogue phone can be connected by up to 600m (2000’) of cabling to the Terra 800. Wire 1 (Red) = Ring Alert Wire 2 (Black) = Audio System Mute.
10) Connecting Power to Terra 800 The Terra 800 can be powered from the supplied AC Plug pack, or connect to an external 10-32V DC power source. D DC Power Source Installation 1. YELLOW RED BLACK The DC power cable has three wires, RED, BLACK and YELLOW. The RED and BLACK wires are used for the power connection while the YELLOW wire can be connected to a switch.
11) Cable Routing There are three different cable routing options when installing the Terra 800. Cables may exit via path ‘A’ that travels around to the top of the Terra 800 allowing for the interface cables to be run with coaxial antenna cables. Path ‘B’ directs cables out the base of the Terra 800 while path ‘C’ results in cables exiting to the side. Optional through-wall Right angled adaptors can be fitted to the antenna connectors to allow routing of cables through a wall.
12) Water Resistant IP54 Rating 3. The Terra 800 has an Ingress Protection (IP) rating of 54. When installing the Terra 800 it is important that the following steps are taken to ensure the protection is maintained. 1. 2. The rear cover of the Terra 800 must be screwed down with all six screws to ensure the waterproof seal is achieved (indicated by ‘a’) The USB rubber cap is required to ensure ingress protection.
13) Configuration Settings The Terra 800 terminal is ready for you to make voice calls as soon as it is registered. If you wish to customise the operation of your Terra 800 the Falcon application is required. This first step is to install the BEAM USB driver. USB Driver Installation Terra 800 Terminal USB data port requires an interface driver to be installed on the user’s computer prior to undertaking data communication.
SIM PIN USE If your SIM Card requires activation, follow the instructions provided by your authorised Inmarsat Service Provider. Your SIM has a PIN which can be enabled to be entered each time the terminal is powered and registered.
Operation Registration 1. 2. 3. 4. 5. Turn ON power to the terminal. The Signal LED will start flashing RED. Wait for the terminal to register to the Inmarsat network and acquire GPS lock. This may take up to 2 minutes. Inmarsat will be displayed in the top left of the screen once registration has occurred. Ensure you have at least two bars of signal strength. The Status LED will then be solid GREEN or YELLOW and the terminal is now ready for calls.
Options: A. During a call, you may switch to “speakerphone” mode by pressing the speakerphone button on the terminal. Return the privacy handset to its cup. B. To return the call back to the privacy handset, remove the privacy handset from its cup. Mobile Terminating 1. Answer the incoming call by un-cupping the privacy handset from its cup. 2. Press the RED key on the Terra 800 keypad or return the privacy handset to its cup to terminate the call.
Getting Started Menu Display Contents User guide instructions commence from the main screen. The red key will take you to the main screen.
time. If you move into another time zone, you will need to change this setting. See “Setting the time” and “Setting the time zone” on page 52 for more information. NOTE If you see the message Insert SIM, you must insert a SIM card to use your terminal. You will also be prompted to enter the PIN code if one is set. The default setting for the PIN code is off. See “Setting up SIM PIN code” on page 55 for more information. Until a SIM card is inserted, only a limited service is available.
Using your Terra 800 Connecting to the satellite Making and receiving calls When your terminal is connected you may be prompted to enter a PIN, enter the PIN code. The PIN is originally set by your service provider which you can reset. See “Setting up SIM PIN code” on page 55 for more information. Making a call from saved contacts Select Menu > Contacts > Phonebook. Scroll to the desired name using the navigation keys, or enter the first letter of the name in the search field.
Re-dialling a number Press the green key, select from the list of previously dialled numbers using the navigation keys and press the green key to start the call. Your terminal stores 30 dialled numbers. Alternatively, select Menu > Call log > Dialled calls, select the person you wish to call and press the green key. Re-dialling automatically To switch Auto re-dial on or off, select Menu > Settings > Call settings > Auto re-dial and make your selection. The default setting is off.
Receiving a second call while on a call The incoming call will be diverted to your voicemail unless you have set up Call waiting. See “Setting up call waiting” on page 36 for more information. Using call waiting When Call waiting is activated, a pop-up and an audible alert will notify you if another caller is calling you when you are on another call. When you receive this alert you can press the green key to accept the second call.
Making an emergency call The Terra 800, operate using radio signals, wireless networks, landline networks, and user-programmed functions. Because of this, connections in all conditions cannot be guaranteed. You should never rely solely on any wireless device for essential communications like medical emergencies. Emergency calling requirements for satellite phones vary from country to country. Always check your emergency contact numbers and ensure they are stored on your Terminal before travelling.
Setting up call summary Select Menu > Settings > Call settings > Call summary and then use the navigation and centre selection keys to make your selection. The default setting is on. When Call summary is activated, the date, time and duration of the call is displayed. Setting up and using speed dial First, select Menu > Settings > Call settings > Speed dialling and then use the navigation and centre selection keys to make your selection. The default setting is on.
Call barring An Terra 800 SIM card always uses an international number format, + or 00, and the country code, 870.
After making your selection, you will be prompted to enter the phone number or voicemail to which calls are to be diverted. Select Options to select a number from your phonebook. To cancel call divert, highlight that type of call in the Call divert menu, select Options and select Cancel. To cancel all call diverts, select Options and select Cancel all forwarding. To check the status of a call divert, highlight that type of call in the Call divert menu, select Options and select Check status.
Activating and de-activating fixed number dialling Select Menu > Settings > Security, highlight Fixed dialling from the list and press the centre selection key. Select On to activate and press the centre selection key or OK. You will be prompted to enter your PIN 2 code. The default PIN 2 is 9999. See “Setting up SIM PIN 2 code” on page 55 for more information. Contact your service provider if this code was not specified or was reset at purchase.
Messaging Messages can be sent via the screen message menu, or via Falcon. Using the message menu Select Menu > Messaging. Select any one of the following options and press the centre selection key or select Options > Open. The functions are: • New message - to create a new message • Inbox - to store received messages • Outbox - to temporarily store messages waiting to be sent. Messages are placed in Outbox, for example, when your terminal is not connected to the network.
Using standard (non-predictive) text entry Standard text entry enables you to key text in manually, letter by letter, without the terminal suggesting the word you are attempting to type. To enter text, repeatedly press a number key, 2-9, until the desired character appears. For numbers, hold the key down longer until the number appears. To insert a space, press the 0 key. For symbols such as punctuation marks, press the * key and then use the navigation keys to select from the menu.
Creating a text message for sending to an email address Your Terra 800 can also send text messages to email addresses. Instead of displaying your name to the recipient the message will display your details in the following format: From: phone number@message.inmarsat.com eg. From: 8707764XXXXX@message.inmarsat.
Forwarding a message Open the message and select Options > Forward > Text message or Email message. The message is displayed with the cursor flashing in the empty To: field. Enter the recipient’s number or to add a contact from the phonebook, press Options > Add recipient. When the To: field is completed, select Options > Send. A pop-up confirms that the message has been sent. The sent message is stored in the Sent list.
You can also add members to groups directly from your phonebook. In your phonebook, simply highlight the contact, select Options > Add to group, then select which group to which you would like to assign the contact. You can also see which members belong to a group by selecting Options > Belongs to group. Sending a text to a group of people If you regularly send the same text to a group of people, you can create a group in your phonebook.
Using your GPS location information As well as locating your terminal’s position for the satellite, you can also view your GPS location and send it as a text message or email. Viewing your GPS location information Select Menu > GPS position > Options > View location information to view the date and time of when your last GPS fix was taken and your latitude and longitude at that time. Your exact location is indicated with a white dot on the world map.
Phonebook, contacts & organiser Managing contacts in your phonebook Contacts can be stored in either your terminal’s memory via Phonebook or on your SIM card via SIM contacts. Up to 300 contacts can be stored in the phonebook and up to 250 on your Terra 800 SIM card. To view the contacts in your Terminal’s memory, select Contacts from the main screen. Creating a new contact There are several ways to create a contact. From the main screen type in the number to save, including the full international code.
Deleting a contact Select Menu > Contacts or press Contacts. Select from the list. Use the navigation keys to highlight the stored contact that you would like to delete. Select Option > Delete. You will be prompted to confirm the deletion by pressing Yes. Deleting all contacts Open your phonebook, select Options, select Delete all and then select Yes. Duplicating a contact Duplicating a contact can be a quick way to add a new contact with similar details to an existing one.
Sending and receiving contact details Your phone number To send a business card, highlight the appropriate contact in your phonebook or SIM contacts folder and select Options > Send business card. Select either Text message or Email message. A text or email message is displayed including all details stored for this contact in the body of the message. Enter the full international phone number of the recipient in the To: field or select Options > Add recipient to specify a stored contact.
Organiser The organiser is a calendar allowing you to record and view appointments and to set reminder alarms. Browsing your organiser Select Menu > Extras > Organiser to open your organiser. The current month, with today’s date highlighted, is displayed. An appointment is indicated by a small green square in the corner of the calendar entry. The indicator is red when the appointment is for today.
Personalised settings • Message alert – the sound your Terminal makes when it receives a text message Sounds, ringtones and profiles Your current sound profile is always displayed in the status bar of the main screen, and can also be accessed via Info. To change your terminal’s sound profile, select Menu > Profiles, and highlight the one you want and press the centre selection key.
Setting Terminal and writing language The display and writing language of the terminal can be changed by selecting Menu > Settings > Language.
Setting date and time Setting the time zone Customising display settings Your terminal automatically receives UTC time from GPS satellites. The first time you use your terminal, you will be prompted to select a language from the list, followed by the option to select your local time. When completed, local time will be displayed on the status bar. You will need to reset the time when you travel to different time zones. The Date and time menu lets you change the date and time format.
Setting up keypad lock Setting up phone lock Reset all settings The keypad lock disables the keypad and prevents accidental dialling. When activated, the Terminal will respond to the green and red keys to answer or reject call. Phone lock protects your terminal against unauthorised use. Select Menu > Settings > Reset settings. You will be prompted for the Admin code in order to make this change. See “Setting up admin code” on page 55 for more information.
Security Security locks and codes SECURITY FEATURES CONTROLLED BY ACTION DEFAULT SETTINGS DEFAULT CODE CODE LENGTH THE TERMINAL KEYPAD LOCK Only the green and red keys are active ADMIN CODE Creates Phone lock Centre selection key and * Off 123456 6 digits Restricts access to Bluetooth Restricts access to Reset settings Creates User code Off 4-6 digits PIN Restricts access to SIM card Off 8888 4-6 digits PIN 2 Restricts access to Fixed number dialling Off 9999 4-6 digits OFF 0000 4
Security features controlled by the Terra 800 Access to your terminal can be restricted by the keypad lock to prevent accidental dialling (see “Setting up keypad lock” on page 53 for more information) or by activation of the admin code. The admin code can be activated to create a Phone lock, restrict access to Bluetooth lock, Reset settings and to create a User code so that a third party can use the terminal but not have access to the restricted features.
Types of Tones on RJ11/POTS TYPE OF TONE SOUND DESCRIPTION Dial Tone Continuous tone Terminal ready for use Progress Tone Continuous short beep, with 3 second interval Number has been dialled but call has yet to connect. Unavailable Tone Beeping tone (engaged) TR800 is not registered, or no signal.
Terra 800 Main Dial Keypad Product name Local time Keypad locked Alarm set Terra 800 Inmarsat 05:56 Status bar Call divert on Network Signal strength Unread message Screen Menu Info Contacts Left selection key Navigation keys USB connection Right selection key New voicemail Red key Centre selection key Missed call Green key Bluetooth on BEAM Terra 800 - Installation & User Manual 57
Terra 800 Function Keypad Location Button Mode Mute Press on/off Action LED/Sound In a Call: LED turns RED - Muted Mute the microphone (uplink) on the privacy handset. LED turns OFF - Not muted LED flashing Yellow - RJ11/POTS in use In a Call: Audio will sound louder/quieter with each press. Increase/decrease volume on speakerphone or privacy handset. Out of Call: OR + Up/Down Increase/decrease volume of incoming ring tone on the speakerphone.
Status LED The Status LED indicates the terminal registration state or any error conditions: RED ILLUMINATED • • • No signal Not registered No simcard FLASHING Firmware upgrade mode active YELLOW GREEN DTR present on data port Unit registered and can place a call.
Assuring Quality of Service There are conditions that can compromise the quality of the service you may receive. These include: • Obstructions • Cabling • RF Interference Obstructions Nearby tall buildings or similar structures, heavily leafed trees and mountains can all degrade performance as they block the signal between the antenna and the satellites. Inmarsat performance is immune from natural environments such as clouds, fog, rain, snow, wind and smoke.
Specification Summary Electrical & Environmental Specifications - Terra 800 Average Power Consumption Current @ 15VDC POTS/RJ11 Average Watts Standby 0.17 A 2.6 W Transmit (RJ11/POTS) 0.31 A 4.7 W Transmit (Speakerphone) 0.27 A 4.0 W 5mA 75mW Sleep Mode Peak Current 0.70 A 10.5 W Physical Specifications 241 x 185 x 93 (mm) 9.49 x 7.28 x 3.66 (inches) 1.27kg 2.
Physical Dimensions - Terra 800 241mm 93mm 185mm 62
Mounting Dimensions - Terra 800 51mm 46.5mm 74.5mm 80.5mm 3.0mm Ø12.5mm Ø5.5mm 22.5mm 216.0mm 53.0mm 5.5mm 8.5mm 138.0mm 168.
Troubleshooting 1 My terminal cannot make or receive calls. 3 Ensure the SIM card is inserted in the Terra 800 and is fully provisioned by your service provider 2 64 4 My Terra 800 displays a language I do not understand. If you have not used your terminal and connected to the network for some time, it may be that your voicemails have been automatically deleted from the network.
11 No power on Terra 800. 15 Due to a satellite network when you are in motion the satellite signal may become obstructed (such as buildings, bridges, tunnels, larger vehicles). Check the antenna connection. Ensure the antenna cable has not been damaged. Ensure that only approved antenna cable has been used. Refer to Antenna Install Guide on BEAM website support. Check power is connected to the interface unit. Ensure the Connector cable to the Terra 800 is firmly fitted.
BEAM Warranty Conditions BEAM Communications gives this express warranty (along 2. BEAM Communications does not warrant any 7.
BEAM Communications 8 Anzed Court, Mulgrave Victoria, 3170, AUSTRALIA Tel: +61 3 8588 4500 Fax: +61 3 9560 9055 www.beamcommunications.com PART #: USRMAN006701 Web: www.beamcommunications.com Info: info@beamcommunications.com Support: support@beamcommunications.
