User Manual

Troubleshooting
1. I do not see any connection icon in the bottom right of my screen,
and when I follow the instructions to go to the device in the
Network and Sharing center I am not able to see the device there
either.
Be sure you have run the Setup program from the CD in its entirety.
If you have, and BearExtender PC is connected to your computer,
please contact BearExtender support for further assistance.
2. The specifications for this product say 150 Mbps max speed, but
the Connection Status tab reports that I am only connected at 54
Mbps, why?
This most likely means you are connected to an 802.11g router. To
achieve speeds above 54 Mbps you must be connected to an
802.11n router. Depending on how your 802.11n router is set, you
may connect above 54 mbps but below 150 Mbps.
For information on how to maximize transfer speeds by adjusting
your router settings for optimal 802.11n performance, please
contact BearExtender support. Please be sure to include your
Wireless Router brand and model number.
3. When scanning for networks I see the exact same number of
networks and the same signal strength compared to my internal
WiFi card. How can this be?
There are two possible issues here. First, if you have not disabled
your internal Wi-Fi card per this instruction manual, Windows is still
using your internal card to scan for network connections. So even
though BearExtender PC may be connected to your computer, your
computer is not using it. Please follow the steps outlined in Step 2
of this document to ensure your internal card is disabled.