Warranty

Page 6 of 8 8/13/2014
PLEASE NOTE: All Limited Lifetime Warranties are defined as the length of time the OmniLoc Modular Carpet Tile remains installed in the original
location, and is owned by the original purchaser. These warranties are pro-rated, and are not transferable.
Warranty Exclusions
Excluded in these warranties is modular carpet tile that has been improperly specified, installed on boats, docks, roof tops, carpet used for any type
athletic playing surfaces, including courts, greens, or for any type recreational activity, carpet installed outdoors, carpet installed in recreational
vehicles, motor homes, time-share dwellings, bathrooms, kitchens, laundry rooms, and on stairs, damage resulting from improper installation,
improper maintenance, including the use of improper cleaning agents and methods, damage caused by pets, abnormal use or abuse, smoke, fire,
water intrusion, by athletic equipment, or by chairs equipped with roller casters, and the installation of carpet used for any reason other than for
normal foot traffic. Additional exclusions include carpet tile that has been cut, altered, or installed of the wrong style, color, or width, or carpet with
visible defects, carpet sold as seconds, less than first quality, or “As Is”, claims for minor differences in carpet weight, color and texture between
existing modular carpet tile that might be replaced, and previously uninstalled modular carpet tile from the same production, differences between
the dealer’s sample and the finished modular carpet tile when compared to the manufacturing standard, claims for tears, cuts, snags, ravels, pulls,
burns, pilling, shedding, crushing, matting, soiling, odor, yellowing in areas where asphalt sealer is tracked on to the carpet, staining, residual stains
or wicking that may occur after cleaning, products containing benzoyl peroxide and bleach, or for shading, pooling, watermarking, and for carpet
used as rugs, mats, and runners. Unless otherwise specified by Beaulieu, cost associated with on-site preparation, restoration, carpet installation,
inconveniences, removal, extra handling and disposal of existing modular carpet tile, required sundries, extra handling, and the removal and re-
installation of fixtures and furnishings are also excluded. Failure to properly maintain your carpet as outlined in this brochure will void your
warranties.
*PLEASE NOTE: All Limited Lifetime Warranties are defined as the length of time the modular carpet tile remains installed in the original location,
and is owned by the original purchaser. These warranties are pro-rated, and are not transferable.
In the Event of a Claim
Claims must be submitted to Beaulieu® in writing by The Home Depot within a reasonable time after discovery of a defect. A Beaulieu® claim form
must be used, and it must identify Beaulieu's® invoice number, date, carpet style, color, roll number, yardage, a description of the installation
sundries, of the alleged defect, and of the exact location of the installed carpet. If your claim pertains to a maintenance concern, a copy of your
professional hot water extraction carpet cleaning receipts must be submitted to Beaulieu®.
Beaulieu® reserves the right to inspect and/or test your carpet in the event of a claim. If we determine your claim is valid, we will choose at our sole
discretion to either pay to repair or replace the defective carpet (only) with the same carpet, or with as close as possible comparable carpet in our
product line, which will be based on what we determine comparable carpet to be. We are not required to replace non-defective carpet in other
rooms, or to replace defective carpet with carpet of the same dye lot as the existing carpet. Disposal of existing carpet is the responsibility of the
consumer, unless Beaulieu requires it to be returned to the mill. Claims requiring replacement carpet or credit refunds are subject to the usage
charges based on the original date, and the aggregate sum paid to Beaulieu, and will be reduced by an amount equal to the usage charge as
calculated in the usage guide located in this brochure.
If Beaulieu, at its sole discretion, determines your carpet has defects that cannot be reasonably repaired; a credit will be issued to The Home Depot
equal to the original purchase price of the carpet in the affected room(s) only, which must be used towards the purchase of Beaulieu® carpet for
replacement. In no case will this credit exceed the aggregate sum paid to Beaulieu. Costs associated with labor, including but not limited to
installation, on-site preparation, removal and disposal of existing carpet, installation sundries, and for moving, storing, and reinstalling furniture and
floor fixtures are specifically excluded.
If you are unable to contact The Home Depot, or do not receive a response from them please write Beaulieu at:
Beaulieu Residential Claims Dept.
P.O. Box 1248
Dalton GA 30722-1248
CONSEQUENTIAL AND INCIDENTAL DAMAGES
BEAULIEU HEREBY EXCLUDES ANY AND ALL CONSEQUENTIAL AND INCIDENTAL DAMAGES UNDER OUR LIMITED WARRANTIES,
INCLUDED, BUT NOT LIMITED TO ANY TYPE LOSSES, EXPENSES, INCLUDING LOST PROFITS AND PUNITIVE DAMAGES, OR DAMAGES
OTHER THAN TO THE CARPET ITSELF THAT MAY ARISE OR RESULT DIRECTLY, OR INDIRECTLY, FROM THE CARPET.
IMPLIED WARRANTIES