Use and Care Manual
18
Bliss SoftSense Solution Dyed Polyester and
SoftSense Nylon Limited Durability Warranty
What is covered?
Your Bliss SoftSense carpet will not experience excessive wear for the duration of the
warranty period specied on your dealer’s sample. Excessive wear is dened as a
countable loss of carpet pile ber, 10% or greater, resulting from normal foot traffic,
and is determined by pile yarn weight comparison of the affected area of your carpet
to non-trafficked areas, or by testing using mechanical wear simulators. Our Bliss
SoftSense Solution Dyed Polyester Durability Warranty also includes carpet installed
on stairs. This warranty does not extend to carpet stair installations on Bliss SoftSense
Nylons.
For a complete list of warranty exclusions please see the section “Warranty Exclusions,
What Is Not Covered?”
Beaulieu’s SoftSense Nylon
Limited Lifetime Stain Warranty
What is covered?
Your Bliss SoftSense Nylon carpet is warranted against all common food and beverage
substances and pet urine stains for the lifetime of your carpet. This warranty requires
you to clean your carpet as outlined elsewhere in this warranty. If a spot or stain
remains after spot cleaning, you are required to contact a professional carpet cleaner
and allow them to attempt spot cleaning before you can invoke this warranty.
What is not covered?
Excluded from this warranty are stains caused by any non-food and non-beverage
substances, including, but not limited to oil, grease, bleaches, exposure to very hot
substances that can alter carpet dyes, paints, vomit, medicines, and products
containing benzoyl peroxide. Wicking, which denes re-occurring spots and stains
that have been previously cleaned that reappear later are not covered. Bliss SoftSense
Nylon carpets are protected by 3M’s Scotchgard™ Stain and Soil Protector. A toll free
800-550-6033 phone number is dedicated to assist you with carpet care and stain
removal needs, and to obtain related warranty service. This warranty is void if you
do not follow the procedures outlined in this brochure. No claim will be considered
if you cannot provide receipts as proof of professional hot water extraction cleaning
performed every 24 months, starting from the date of your original carpet purchase.