Use and Care Manual

Claims Adjustment Terms:For non-user related claims, adjustments will be limited

to claims presented to Beaulieu by Customer in writing within sixty (60) days from

the date of Beaulieu’s shipment as indicated by the date on the invoice. Beaulieu

claim forms must be used. Claims must identify invoice number and date, style

number and color, roll number, yardage involved, alleged defect and location of

carpet. Adjustments will be contingent upon Beaulieu’s examination of the product

and a determination that the product was defective at the time it was originally

shipped to Customer. Beaulieu will only examine claims that, at the time the claim

is made, are based on an alleged manufacturer’s defect that IS NOT a result of

improper selection or application, improper installation, improper maintenance or

cleaning, abuse or alteration, or accident or negligence in the use, storage, handling

or transportation of the product. Returns are made only upon written authorization

by Beaulieu. Beaulieu shall not be liable for packing and labor costs in connection

with the return of products or for labor or other costs involved in site preparation or

product installation or removal.

CUSTOMER’S EXCLUSIVE REMEDY FOR DEFECTIVE PRODUCTS, OR FOR ANY EXPRESS

WARRANTY, SHALL BE LIMITED, AT BEAULIEU’S OPTION, TO REPAIR, REPLACEMENT,

OR CREDIT FOR ALL OR AN EQUITABLE PORTION (NOT TO EXCEED THE PRICE PAID BY

CUSTOMER FOR PRODUCTS) OF THE AMOUNT(S) CUSTOMER PAID BEAULIEU. BEAULIEU

RESERVES THE RIGHT TO SELECT THE METHOD OF ADJUSTMENT AND TO MAKE A

REASONABLE USAGE CHARGE FOR INSTALLED CARPET. NO REMEDY WILL BE PROVIDED

FOR A PRODUCT CONTAINING VISIBLE DEFECTS THAT IS CUT AND INSTALLED, UNLESS

BEAULIEU GAVE WRITTEN AUTHORIZATION FOR INSTALLATION.