Warranty

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RETURNS & DAMAGES
RETURN QUALIFICATION: You can only return a product if it is defective upon arrival. If you simply do not like the
product or if you did not measure correctly, you will only be qualified for a merchandise credit and you will be
required to pay for shipping the product back to Awntech in re-stockable condition. There will be a 25% restock fee
applicable.
SIZES 10’ and LARGER or CUSTOM AWNINGS: Any awnings 10’ or larger or customized at Purchaser’s request are
considered non-returnable for either refund or exchange.
DAMAGED MATERIAL: Damage occasionally occurs during shipping. Scrapes dents and rips in the outer packaging
that could indicate possible damage should be described to the carrier at the time of delivery. If damage to the
product seems apparent, the shipment should be refused.
FABRIC DYE-LOT AND LIGHTING VARIATION: Fabric dyes may carry slightly from run to run. This is a normal and
unavoidable. Different lighting types and lighting direction may cause the fabric you choose on the website to
appear slightly different than the actual fabric does in full sunlight.
RETURNS/ORDER EXCEPTIONS: Phone :[phone], Fax [phone], E-mail [e-mail] TO ACQUIRE
A RETURN OR REPAIR AUTHORIZATION NUMBER YOU MUST GO THROUGH THE WARRANTY PROCESS: E-mail
Photos of damaged parts to: [e-mail] or mail to: Awntech Corporation, 10950 S. Pipeline Rd., Bldg 1,
Euless, TX 76040
Authorized returns should be shipped to:
Returns Department: Awntech Corporation, 10950 S. Pipeline Rd., Bldg 1, Euless, TX 76040