Warranty

1.3 Upon validation of the warranty claim, the repaired or replacement product will be returned
to the user freight prepaid.
1.4 Warranty claims other than those indicated above are expressly excluded.
IMPORTANT
We ask that you please retain your purchase receipt. This is your proof of purchase and your
Limited Warranty will commence from this date. If you do not retain your purchase receipt then
this Limited Warranty will be void. In the unlikely event that you require to exercise this Limited
Warranty, we will need you to provide a copy of this purchase receipt. Without this we will
unfortunately not be able to process your request for warranty repair.
2. Online Registration
Please do remember to register your new MUSIC Group equipment within ninety (90) days from
purchase to qualify for the extended warranty. This can quickly be completed by visiting
www.music-group.com or its related brands. We would ask that you read the terms and
conditions of our Limited Warranty carefully. If the product purchase is not registered within the
first ninety (90) days of your product ownership, this will result in the Limited Warranty being
applicable for only one year, or for the period of your country's statutory warranty, whichever is
longer.
3. Warranty Service; Return Authorization Number
3.1 The initial stage of our warranty service, and the quickest means of achieving a solution, is to
check if the problem can be resolved by our Online Service. If you are not able to resolve your
issue through this route and you need to request warranty service, please contact us at
[e-mail] or use our online request form to request a Return Authorization (RA)
Number. All inquiries must be accompanied by a description of the problem, the serial number
of the product and a copy of the original sales receipt.
3.2 No returns can be accepted without a valid RA number.
3.3 It should be noted that shipments into authorized Service Centers for warranty repair without
freight prepaid cannot be accepted.
4. Warranty Limitations and Exclusions
4.1 This Limited Warranty does not cover consumable parts. These include, but are not limited
to; fuses, batteries, cables, illuminants, guitar strings, etc.
4.2 Where applicable, MUSIC Group warrants the following items contained in or with the
product to be free from defects in material and workmanship for a period of ninety (90) days
from date of purchase.
 Accessories
 Power Adaptors/PSUs
 Foot Switches
 Vacuum Tubes