User's Manual

4. Troubleshooting
UP Plus 2 User Manual 52
8. Troubleshooting
Problem or error
message
Solution
No power
Verify power cord is securely plugged in.
Extruder or platform
fails to reach operating
temperature
1. 1. Verify printer has initialized. if not, initialize the
printer
2. 2. Heater is damaged, replace the heater
Material not extruding
Material is stuck in the extruder. See 3.3.3 Maintain
(Extrude)
The gap is too wide between the bearing and wire feed
rollers.
Cannot communicate
with printer
1. Make sure the USB cable is connected to the printer,
and to the PC
2. Unplug the USB cable, then plug in again.
3. Reset the printer—power off then power on.
4. Restart the PC
Others
Contact Technical Support : [e-mail]
Solution for "Winusb.dll not found" problem
If you encounter a ―Winusb.dll not found‖ error message, please follow the steps below:
Option 1: Uninstall Older Driver and Automatically Install New Driver
1. Open the Windows control panel, go to the ―System Properties‖ dialog box, then
select the ―Hardware‖ page.