Belgacom Forum™ 500 Mounting and Commissioning Manual
Welcome to Belgacom Thank you for buying this Belgacom product. Our products meet the highest quality demands and are outstandingly designed. The following instructions will guide you in the operation of your Forum™ 500 and answer all important questions. Should you require further assistance or information, please contact the person responsible for your system or your retailer first. Internet: www.Belgacom.
1 Contents About this manual 7 Features 8 Factory Settings on Delivery Telephony Functions z Forum 522/512 . . . . . . . . . . . . . . . . . z Forum 514 . . . . . . . . . . . . . . . . . . . . z Forum 516/518 . . . . . . . . . . . . . . . . . z All Forum 500 Communication Systems . . . . 12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2 Power Failure 29 Connectible Devices 30 z Internal/External S0 Ports . . . . . . . . . . . . . . . . . . . . . . . . 30 z Upn Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 z a/b Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 z Actor/Sensor Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 z COM Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 z LAN Port . . . . . . . . . . . . . . . .
3 z Saving and Loading the Configuration . . . . . . . . . . . . . . . . 58 z Loading SW Updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 z Resetting the System Data . . . . . . . . . . . . . . . . . . . . . . . 59 z Hardware Basic Settings Switch . . . . . . . . . . . . . . . . . . . . 59 z Generating Your Own MoH Files . . . . . . . . . . . . . . . . . . . .
4 Team Functions 86 Introduction 86 z Explanation of Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 z Team Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Examples of Use 88 z Executive/Secretary Team . . . . . . . . . . . . . . . . . . . . . . . . 88 z Three-member Team . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 z Unified Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 z Toggle Team . . . . . . . . . . . . . . . . . . .
5 Configuring the PC Software 108 Setting up TAPI 108 Setting up NET CAPI 110 Using the Systray Display 111 Browser for Forum CTI 112 Synchronising the PC Clock 113 Address Queries using LDAP 114 Configuration Guide 116 Overview 117 PBX Ports 118 Easy Access 119 ISP Settings 120 RAS Settings 121 LAN-to-LAN Settings 122 E-mail Function 123 E-mail Access 124 Frequently Asked Questions 125 General/Hardware 125 Telephony 126 DECT 128 LAN 129 Internet 131 Technical Sp
6
7 About this manual This user guide is designed for the technician who will install the Forum 500 and put it into operation. Usually this is the responsibility of your Belgacom agent, who will prepare the Forum 500 and hand over the configured, operational system. The information given z about mounting the Forum 500 z about connecting and commissioning the terminals z about installation and configuration of software and single com- ponents are for these people only.
8 Features The Forum 500 communications system is designed to be connected to an ISDN basic access using the DSS1 protocol. System access (point-to-point) and multi-terminal access (point-tomultipoint) are both supported. The two forms of access can be configured in parallel.
9 telephone book of the Forum 500 under the number of the caller, this will be displayed instead. The Forum 500 can be integrated into an existing network (LAN) and be used by all workstations as an Internet access router and mail client. Configuration and programming of the Forum 500 is performed by means of a special Web browser (known as the “Web console”), which can be run on a connected PC. The Forum 500 can also be prepared in the service centre.
10 The routing table for X.31 packet data is set in the Configurator under PBX Configuration: X.31. Additional information can be found in the Configurator online help files. Internet Access It is possible to connect individual PCs to the Forum 500 via the internal S0 ports, or to connect an entire LAN to the Forum 500 via the Ethernet port. These PCs can access the Internet via the Forum 500. If Internet access is already available from an Internet service provider, this can be configured in the Forum 500.
11 A LAN-to-LAN link can also be implemented by ISDN. In this way two Forum 500s can connect their LANs by dial-in on demand. A NET-CAPI program (driver software on the system CD-ROM) allows you to use ISDN functions on those PCs that do not possess a built-in ISDN card. Further Telephony Features Installing an extra memory card allows you to operate a digital voice memory and voice information system. For more information, refer to the user guides called “Forum Voice” and “Forum 500 Auto Attendant”.
12 Telephony Functions Factory Settings on Delivery The following basic settings and features are active on delivery. We recommend that you configure the Forum 500 to your individual requirements before putting it into operation (see Configuration starting on page 42). Telephony Functions Forum 522/512 z The S01 port is configured for multi-terminal access, whereas the S02 port is configured for system access. z The S03 and S04 ports are configured as internal S0 buses with the call numbers 20 and 21.
Authorisations Forum 516/518 z The S01 port is configured for multi-terminal access, whereas the S02 port is for system access. z The S03 to S06 ports are configured as internal S0 buses with the call numbers 20 to 23. z The 18 Upn ports are configured for Forum Phone 520 system telephones with the call numbers 30 to 47. z The four a/b ports are configured for analogue devices with the call numbers 10 to 13.
14 Authorisations on how to configure user groups and users, please refer to the “User Manager” chapter of the online help. The following terminal functions are factory preset to the “Administrators” group: z External line access: international numbers can be dialled from all configured telephones. External lines must be seized by entering a prefixed code. z Least cost routing is not active. As soon as LCR is configured, users can make calls via individually selected call-bycallproviders.
Authorisations z Three-party conferences can be set up. z Call protection, call-waiting protection and intercom protection are deactivated. z The transmission of one’s own phone number (MSN or system access number) to the display of the external party’s terminal is activated, but can be hidden. z The telephone lock can be activated. The terminal PIN is “0000”. z Interception of malicious callers is possible if this feature has been ordered from the network operator.
16 Internet Functions Internet Functions Note: Settings for mail and ISP and RAS access are only possible by releasing the Forum 500 IP package on the Web console Configurator in the SYS Configuration: Licences menu. z RAS access (with or without callback) can be set up for every Forum 500 user. RAS access requires activation of the RAS authorisation. z More than one mail account query can be set up for every user.
Scope of Delivery Installation Scope of Delivery The delivery consists of: z One Forum 500 communications system (Forum 522, Forum 512, Forum 514 or Forum 516/518) z Two connection cable for the ISDN S0 port z One V.24 connection cable (for the COM port, Forum 514 and Forum 516/518 only) z One adapter cable for connection of RS-232 to RJ45 (for the COM port of the Forum 522/512) z One set of mounting screws and wall plugs z A 1.
18 Notes on Safety plug from the mains socket before connecting devices to the Forum 500 ports. DANGER! This device contains hazardous voltages. To make the system dead, remove the power plug from the socket. The Forum 500 may only be plugged into mains sockets with a protective earth conductor. Mount the Forum 500 only close to easily accessible sockets. Only open the housing cover. Unauthorised opening of the module cover and improper repair may damage the Forum 500 and could invalidate your warrantee.
Mounting Location Mounting Location The ambient temperature for operating the Forum 500 must be between +5 and +40°C. The power supply must be 230 V/50 Hz AC. A separate fuse for the power supply is recommended. To maintain the prescribed ambient temperature, mount the Forum 500 in a well-ventilated location, away from direct sources of heat.
20 Available Ports To fasten the screws at points B and C, remove the cover of the Forum 500 and insert the screws in the holes provided for this purpose. The Forum 500 is suspended from the screw at point A, so there must be a space of 3 mm between the screw and the wall.
Available Ports z One port jack to connect the plug-in power supply. Only use the original Forum 522 plug-in power supply. CAUTION! It is not allowed to operate the plug-in power supply inside the housing of the Forum 522. Forum 512 z Four analogue a/b ports, designed as pressure terminals (a/b1 to a/b4) z Two actor ports for connection to a door opener, designed as pressure terminals (Actor1 for activating a door opener. Actor2 is unused.
22 Available Ports Forum 514 z Four analogue a/b ports, designed as pressure terminals (a/b1 to a/b4) z Two actor ports for connection to a door opener, designed as pressure terminals (Actor1 for activating a door opener. Actor2 is unused.
Available Ports z Two actor ports for connection to a door opener, designed as pressure terminals (Actor1 for activating a door opener. Actor2 is unused.) z One sensor port for connection to a bell, designed as a pres- sure terminal (Sensor) z One PCM port for the connection of two systems, designed as an RJ45 socket (PCM) z 6/12 switchable S0 ports (S01 to S06), which can be connected to either an internal or an external S0 bus.
24 Available Ports Intercom/Relay Default setting Intercom/Door opener E PCM COM LAN S0 1 ext S0 2 ext S0 3 ext S0 2 int S0 3 int S0 4 int Upn 1/2 Upn 3/4 a/b Actuator Sensor 3/4 1 + 2 a/b 1/2 Position of ports on the Forum 512 PCM LAN Default setting Sync Sensor S0 1 ext S0 2 ext S0 3 ext S0 4 ext R R R R Intercom/Door opener Intercom/Relay E R COM S0 3 int S0 5 Actuator Upn int 1 + 2 1/2 S0 4 int Upn 3/4 Upn 5/6 Upn 7/8 a/b 1/2 a/b 3/4 Position of ports on the Forum
Port Assignment, Termination, Cable Lengths Port Assignment, Termination, Cable Lengths S0 Ports Whether you use the switchable S0 ports for internal or external communication depends on your communications requirements and the existing basic accesses. Note that the S0 bus requires a terminating resistor of 100 ohms at each end. Resistors in the Forum 514 and Forum 516 are marked with an “R” in the diagrams Positions of the Ports on page 23 and are implemented as switch hooks.
26 Port Assignment, Termination, Cable Lengths Forum 514 Forum 516 R TR TR IAE IAE The S0 bus is terminated by the TR at the ends; the hook switch is open. 1a TR 1b 2a TR 2b Termination on an ISDN socket Upn Ports Each of the Upn ports enable the connection of a Forum Base 500 DECT base station or a Forum Phone 510/520/530 telephone using a twin-wire cable. Note: The maximum permissible length of the twin-wire cable on a Upn port of an interface card is 1,000 m when 0.
Port Assignment, Termination, Cable Lengths a/b Ports The a/b ports are for operating analogue devices (a fax machine, modem or telephone). The maximum permissible length of the cable is 1,000 m when twin-wire 0.6 mm cable (with twisted pairs) is used.
28 Port Assignment, Termination, Cable Lengths DSL Port External DSL modems can be connected via the LAN port. In the case of the Forum 500, the output of the DSL modem (NTBBA) is led to the LAN port of the Forum 500 (LAN 1 in the case of the Forum 516/518) via an external switch or hub. The router subsequently converts the PPPoE protocol to the TCP/IP protocol of the LAN.
Power Failure Basic Setting Switch Using the basic setting switch, it is possible to reset the Forum 500 system to the factory configuration (see Factory Settings on Delivery starting on page 12). The position of the switch can be seen in the diagram Positions of the Ports starting on page 23. Please note: The current configuration data is lost, the system is reset to the default configuration. For this reason you should back up your configuration regularly, the best time being after every change.
30 Connectible Devices Connectible Devices The Forum 500 ports offer a large number of possibilities for connecting devices.
Connectible Devices networking two Forum 500 communications systems in a Q.SIG trunk (also refer to PBX Networking starting on page 74). Up to eight devices per bus (ISDN telephones, ISDN fax machines, ISDN base stations, ISDN cordless telephones, ISDN adapters for the PC) can be connected to the internal S0 ports by twin-pair cables. The power for three of these devices can be supplied by the bus; if more devices are used, they then require their own power supplies.
32 Connectible Devices z analogue telephones z class 3 fax machines z analogue modems (external or internal) z external devices for music on hold z external voice mail systems. Please note: Adhere to the following notes and recommendations regarding the connection of analogue devices. Devices not meeting the technical requirements of the Forum 500 can cause damage to it. Analogue Telephones Only analogue telephones supporting tone dialling (VF signalling) can be operated on the Forum 500.
Connectible Devices Intercom System (for a/b) The Forum 500 can be used to operate a “Doorline” intercom system. This intercom system must be connected to one of the a/b ports of the Forum 500 using the “Doorline” module. The “Doorline” module provides the actor for the door opener contact. Observe the following for connection and use of the intercom system: z The intercom system and the “Doorline” module should be set to their factory settings.
34 Connectible Devices COM Port Please note: The connection line for the COM port can be up to three metres long. A PC for configuring the Forum 500 or transmitting call data can be connected to the COM port. This call data can be evaluated in detail with a call charge registration program. LAN Port Using the LAN port (Ethernet) you can integrate an Forum 500 into your corporate network (local area network), and thus use it, among other things, as an IP router for accessing the Internet.
Accessories and Adapters Accessories and Adapters The Forum Phone 520 and Forum Phone 530 system telephones have one or two slots on the rear for various adapters and other accessories. Further information on installing and operating these add-ons can be found in the “Forum Phone 520, 530” user guide under “Add-ons (with & without an Adapter)”. In the following you will find technical details on the add-ons and a list of compatible accessories.
36 Accessories and Adapters Weight: 70 g Dimensions: 73 x 60 x 30 mm Power consumption: max. 160 mW Cable length: max. 3 m Forum Phone 500 Module Headset (Audio Adapter) The Forum Phone 500 Module Headset (audio adapter) is an adapter extension with four different ports for external audio and signalling devices. Weight: 70g Dimensions: 73 x 60 x 30 mm Power consumption: max. 260 mW (with relay active).
Accessories and Adapters Electrical Data of Ports Port Connection Values Microphone, microphone of second handset, headset microphone Electret microphone Typical sensitivity: 10 mV/Pa Power feed: I < 300 µA at 1.5 V Ear cap, loudspeaker of second handset, headset, headset loudspeaker Typical impedance: 150 ± 30 ohms Typical sensitivity: 94 dB/1 mW (0 dB = 20 µPa) Active speaker Max. output voltage: 1 Vrms at input impedance > 10 kohms Recording device audio input Typical input sensitivity: 0.
38 PRA Connector Module PRA Connector Module (ISDN 30/Forum 516 PRA Module) The Forum 516 PRA Module allows you to operate a Forum 516/ 518 on a primary rate access. This access provides up to 30 voice channels. You can also use the Forum 516 PRA Module to network two systems, e.g. in order to use the Forum 516/518 as a subsidiary system or DECT server. Note: The maximum cable attenuation between the Forum 516/ 518 and the other system (NT or telephone exchange) must not exceed 6 dB.
PRA Connector Module 3. For some models of the Forum 516/518 a separate module cover exists. Remove the cover of the module. To do this, push back the two locking levers, (1) and (2), and lift off the cover. 2 1 Removing the module cover 4. On the module board, remove the protective covers of the two S2M slots (3) and (4). 4 S2M slots Activity LED 3 PCM LAN 1LAN 2 Position of the S2M slots on the module board 5.
40 PRA Connector Module 3 1 2 4 S2M LEDs S2M slot (Underside of the module board) Position of the LEDs on the Forum 516 PRA Module 6. Replace the module cover. To do this, insert the locking hooks at the lower end of the cover into the recesses on the connection module. Press the module cover until the upper locking levers engage. 7. Wire the S2M port of the connector module to the NT or the other PBX according to the following drawing.
PRA Connector Module 9. Reconnect the Forum 516/518 to the power supply. 10.Configure the S2M module in the Configurator of the Forum 516/518 (refer to Configuration starting on page 42). Check the level 1 status with reference to the LEDs on the module. None of the LEDs are illuminated before the S2M module has been configured. LED Displays LED Meaning 1 (green) Synchronous (= ok) 2 (green) Blue alarm 3 (yellow) Remote alarm or out of sync (yellow alarm) 4 (red) Loss of signal (red alarm) 11.
42 Configuration Configuration and programming of the Forum 500 is performed by the Configurator, a special software application integrated into the system. The Configurator is operated via the Web console, which can be run on any PC connected to the Forum 500.
Brief Guide to Initial Configuration The Web console has an integrated online help function that offers comprehensive information on configuration and maintenance of the Forum 500 (see Loading the Online Help starting on page 55). For the initial configuration you can connect the PC to the Forum 500 via the Ethernet port. A COM port can also be used. The TCP/IP network protocol is used to set up a connection via one of these ports.
44 System Requirements First Configuration via Serial Port 1. The serial port can also be used as alternative access for the first configuration.Additionally, you require a crossed serial line (“null modem”).Install the “Setup RAS network link” program. To do this, you must log on as an administrator under Windows NT or Windows 2000/XP. 2. Shut down the PC. Remove all connected network leads. Connect the serial port of the PC to the COM port of the Forum 500. Use the connecting cable that is supplied. 3.
Configuration under Windows Note: Microsoft Internet Explorer is already installed in current versions of the Microsoft Windows operating system. If required, a Web browser can be installed from the system CD delivered with the Forum 500. In addition, the selected type of connection requires further system components that you may have to install on your PC. The driver software is normally supplied with the hardware, and the appropriate version should be available for your operating system.
46 Configuration under Windows tion instructions supplied with the hardware. In many cases, the TCP/IP system software is installed together with the driver software for the hardware. When you have installed the driver software, proceed as follows: Note: The following steps are not necessary under Windows 2000/XP. If possible, use a network card connection as network cards are easier to configure and feature higher data transfer rates.
Configuration under Windows After restarting your computer, you will find an icon for the connection to the Forum 500 on your desktop. Note: If this procedure cannot be completed properly, refer to the section entitled Notes on Configuring the Serial Port on page 47. Establishing a Remote Data Transfer Connection 1. Connect the serial port of the PC to the Forum 500 COM port. Use the V.
48 Configuration under Windows to the Forum 500 is established by means of additional system software: the RAS adapter software and the serial port driver. Tip: The serial port that you use is operated with the parameters 57,600 baud, 8 data bits, 1 stop bit, no parity and no hardware data flow control. Note: The RAS network is always installed under Windows 2000/ XP and cannot be uninstalled. The following section is only relevant for users of old Windows versions.
Configuration under Windows When the driver software for a network card is installed, the necessary system software for the TCP/IP protocol is installed at the same time. During this process you should activate the automatic assignment of IP addresses by the DHCP protocol. If the PC has been operating in a network to date, you should activate the automatic assignment of an IP address. 1. To do this, you select “Settings > Control Panel” in the Start menu. Double-click on the “Network” icon.
50 Configuration under Windows Connection via the S0 Port First-time configuration of the Forum 500 is also possible by way of an internal S0 port. To do this, remote configuration must first have been enabled by a connected terminal (see the section called Remote Configuration starting on page 56). 1. Use the ISDN cable to connect a PC, fitted with an ISDN card, to the internal S0 port.
Configuration for Linux and MacOS Starting the Browser Start the installed Web browser. When you start the Microsoft Internet Explorer for the first time, the Internet access wizard will automatically appear. Select the option “Use existing account” and confirm this with “OK”. If the PC has been operating in a network or used for Internet access, it is possible that access may be configured indirect via a proxy server. Deactivate access via a proxy server (“Direct connection”).
52 Configuring the Forum 500 For the Forum 500 to configure the TCP/IP settings of a Linux system via DHCP, you must also install the “dhclient” package and activate configuration via DHCP in the Linux network configuration. To access the Forum 500 Configurator, you should also install Netscape Communicator 4.5 (or higher). MacOS The TCP/IP protocol is already integrated in the new MacOS starting with version 7.6.
Configuring the Forum 500 Note: Use the Configuration Guide starting on page 116. This will assist you in making the settings in the correct sequence. Starting the Web Console 1. Start your Web browser. Enter the Forum 500 IP address in the “Address” box: http://192.168.99.254/. If the configuration PC gets its IP address automatically from the Forum 500 or if the Forum 500 is entered as the domain name server, you can also start the Web console by entering the DNS name.
54 Configuring the Forum 500 3. To commence configuration, you must first log on. For the initial configuration, enter your: - user name: “Administrator” - password: for the initial configuration, leave this box blank. 4. Confirm this by clicking on OK. Forum 512: dialogue box for initial access 5. The software opens a dialogue for initial access. Determine an administrator password and enter it in this dialogue.
Configuring the Forum 500 with restricted authorisations and assign them terminals as required by your users. You will find notes on using the Configurator and configuring Ports, Users and User groups in the online help. Click on Help in the menu bar or click on TOC to activate an overview of help topics. Loading the Online Help The online help can now be loaded in the Configurator: 1. Go to the SYS Configuration: Components menu. Select the entry Online Help and click on Browse. 2.
56 Configuring the Forum 500 For configuration of the Forum 500 Internet functions, first ask the responsible system administrator for details of the customer’s LAN prerequisites. Remote Configuration The Forum 500 configuration can also be edited or updated by the Belgacom Customer Service Centre via remote access. In the factory setting on delivery, two Belgacom Remote Service Centre telephone numbers are preset, under which a system technician can dial into the Forum 500.
Configuring the Forum 500 Please note: The system PIN is preset to “0000” and it is absolutely imperative that the system administrator changes it to prevent undesirable remote maintenance. Using remote configuration, all Forum 500 settings with the exception of the system PIN can be edited or updated. New software versions of the Forum 500 and the software for the connected system terminals and base stations can also be installed (see the SYS Configuration: Firmware menu in the Configurator).
58 Configuring the Forum 500 Saving and Loading the Configuration Configurations are saved in a file archive and can be loaded to the Forum 500 either locally from a connected configuration PC, or by remote configuration. The following configuration and customer data can be saved and loaded again: z Telephony and network parameters z User data z Telephone book entries z LCR tables For further information, refer to the online help documentation under the topic SYS Configuration: Data backup.
Configuring the Forum 500 Resetting the System Data You can restore the factory settings of the Forum 500 in the Configurator. Should this not be possible, refer to the next section entitled Hardware Basic Settings Switch. Please note: If this is done, all individual settings and the user data are then lost. For this reason, you should back up your configuration regularly, the best time being after every change.
60 Configuring the Forum 500 You can see the positions of the respective switches in the diagram entitled Positions of the Ports on page 23. 4. Replace the power plug in the mains socket. Wait about 30 seconds until the lamp on the front of the Forum 500 starts to flash steadily. 5. Remove the power plug from the mains socket again. 6. Open the key switch. – Forum 512: Release the basic settings switch. – Forum 514/516: Open the hook switch. The system data is now reset. 7.
Configuring the Forum 500 under Format (CCITT, A-Law) and Attributes (8000 Hz, 8 bit mono). Note: If you don't have the Sound Recorder program or the appropriate codec on your Windows operating system, you should install these components from your Windows CD. Load your MoH file in the Web console's Configurator, in the SYS Configuration: Components menu. Note: When generating your own MoH file, you may incur a fee for the use of non-resident melodies (e.g. a GEMA fee in Germany or MCPS fee in the UK).
62 Forum 500 in Computer Networks Configuration Examples Forum 500 in Computer Networks One of the outstanding features of the Forum 500 is the integration of telephony and computer networks. Connect the Forum 500 via a computer network (LAN) with suitably configured workstations, and you can use its network features from these workstations.
Introduction to TCP/IP The following LAN prerequisites are possible: Server configuration in the LAN Forum 500 Functions No IP server present Forum 500 functions automatically as DHCP and DNS server IP server present DHCP server present Forum 500 functions automatically as DHCP client System Administrator must assign IP address and DNS name for Forum 500 IP server present No DHCP server present Special case when integrating the Forum 500 in a LAN; settings in the “NET Configuration: Easy Access” menu
64 Forum 500 in a Serverless LAN network mask for a class C network is 255.255.255.0. If the IP address of the partner device does not fit the network mask, the connection is established via the default gateway. If a device knows several data routes to different intermediate stations, one speaks of a router. The domain name system (DNS) resolves a plain text DNS name into an IP address. The DNS is a hierarchically structured database, distributed worldwide.
Forum 500 in a Serverless LAN ISP (DNS) Forum (DHCP, RAS, int. DNS, Internet) S0 S0 Ext. PC PC 1 S0 Net Net PC 2 Hub Net The Forum 500 in a serverless LAN In a serverless LAN, the Forum 500 takes over the IP configuration of the connected workstations. All TCP/IP settings necessary for the workstations are assigned by the Forum 500 via DHCP (dynamic host configuration protocol). In this operating mode, an IP address space reserved for such networks is used: 192.168.99.
66 Forum 500 in a Serverless LAN into your browser, a DNS request is sent to the Forum 500 IP address. The Forum 500 responds with the correct IP address, so that the Configurator home page can be called up. In a peer-to-peer network (Windows network), the workstations each have a name which is displayed in the network environment. These NetBIOS names can differ from the DNS names assigned to the workstations by the Forum 500. The Forum 500 is not visible in the network environment.
Forum 500 in a LAN with an IP-enabled Server the LAN capable of being used via TCP/IP. The authorisation for RAS access is set up in the Configurator via the User Manager: User Groups menu. In a serverless LAN, Windows uses the NetBIOS protocol for accessing files and printers via the network environment. NetBIOS can use NetBEUI, IPX/SPX or TCP/IP as the transport protocol. In the network environment, you can only access files and printers on workstations using TCP/IP for NetBIOS.
68 Forum 500 in a LAN with an IP-enabled Server In many cases, an IP-enabled server configures the TCP/IP settings via DHCP for all workstations. On starting, the Forum 500 requests TCP/IP settings via DHCP. If this request is responded to, the Forum 500 uses the TCP/IP settings received. You can then use a workstation to access the Forum 500 Configurator under the IP address assigned by the server.
Forum 500 in a LAN with an IP-enabled Server There are two different ways of suitably configuring the internal DNS server. You can enter the Forum 500 IP address as a DNS forwarder. If you require access to extended DNS information, you can also configure the DNS server for a recursive DNS request without the DNS forwarder. For further explanation, refer to the DNS server documentation. ISP (DNS) Forum (Internet) S0 S0 Ext. PC PC 1 S0 Net Net Server (DHCP, RAS, int.
70 LAN-to-LAN Link The user account administered by the Forum 500, with which dialling in is permitted, only allows the establishment of direct and anonymous TCP/IP connections such as HTTP, FTP or SMTP connections. If you additionally want to allow file or printer access in the network, you must set up a suitable user account on the addressed server for network log-in.
Useful Information on Internet Access In the Configurator, NET Configuration: LAN-LAN menu you can configure the dial-in settings. The Forum 500 will set up a connection whenever a TCP/IP data transfer to the other LAN is requested. Note that such a connection is only set up when specific requests are made. These can be for FTP file transfers, e-mails or downloading Web pages. Name resolution via broadcasts is not possible.
72 Useful Information on Internet Access per month (maximal) in the NET Configuration: Connections: ISP menu on the web console. Using the Web A Web browser not only enables you to use the Forum 500 Configurator from every workstation but also to obtain a wealth of information from the Internet. Simply enter the desired URL in the address field of the browser.
Useful Information on Internet Access NAT Network address translation (NAT) is activated on accessing the Internet (ISP). You require this feature in order to translate internal IP addresses to valid external IP addresses. This has three important consequences for Internet access: z Several workstations can share a single Internet access. You do not require a LAN access, only a single account with the Internet service provider.
74 PBX Cascading PBX Networking As requirements grow, the Forum 500 can be operated together with other PBX installations. If you merely need a larger number of connections, it is easy to link a second PBX (“PBX Cascading”). If you want to operate the Forum 500 at several locations with different PBXs, this is possible by PBX Networking. PBX Cascading You can combine two PBXs in order to increase the number of terminals that can be connected.
PBX Cascading PBX 1 (Master) PBX 2 (Slave) PCM LAN 2 LAN 1 PCM CAT-5 Ethernet lead Voice data lead (8 pins assigned, joined 1 to 1) Cascaded PBX system Putting a Cascaded PBX into Operation Proceed as follows to put a cascaded PBX system into operation: 1. Take the additional slave system out of its packaging and place it in immediate proximity to the master system. Connect a system telephone to the slave system for a later performance check. Use the Upn1 press-fit terminal.
76 PBX Cascading The master system then initialises the slave system. This may involve transfer of firmware (operating software) from the master system to the slave system. This can take a few minutes. 7. Configure the system telephone connected to the slave system for testing purposes in the Configurator. In the PBX Configuration: Ports: Upn dialogue, click on one of the additionally displayed entries of the type Upn 1/n (1: slave system, n: Upn port number).
PBX Networking z To operate the slave system again normally, you must reset it to its factory settings (refer to Resetting the System Data starting on page 59). PBX Networking Forum 500 provides all the features necessary for PBX networking. You need PBX networking in the following cases: z To operate the Forum 500 as a subsidiary system on another PBX. This will also allow you to use the Forum 500 as a DECT server, for example. z To network several Forum 500s into a PBX system.
78 PBX Networking PBX PBX PBX PBX PBX Trunk line Point-to-point connection Example of a PBX network Various line types and transmission protocols can be used for point-to-point connections. The required network topology (distance, connection capacity) determines which type of point-topoint connection is most suitable. Protocol: Q.SIG or DSS1 The Q.
PBX Networking case of a trunk line, the network operator is the protocol master for all three layers. Note: In the case of an S2M line, it is also possible to determine for each useful channel which end can administer a channel (master = internally seized or slave = externally seized). On S0 lines this setting is determined by “L3 master” for both B-channels. L1 Clock To enable PBXs in the ISDN network to communicate with each other, they must be “clock-aligned”.
80 PBX Networking Types of Point-to-Point Connection There are different types of connection available for an ISDN point-to-point connection between two PBXs, depending on the distance between them. Direct Connection This type of point-to-point connection joins the two systems directly to each other using a crossover twisted-pair cable. An S0 connection can be used for distances up to 1,000 metres, while an S2M connection can span up to 250 meters.
PBX Networking nected PBXs. For the protocol layers L2 and L3, one PBX is normally the protocol master and the other PBX is the protocol slave. PBX 1 L1 slave L2 master L3 master Transmission System L1 master PBX 2 L1 slave L2 slave L3 slave Connection by an active transmission system Note: The active transmission system itself gets its L1 clock either from the network operator or from a clock generator connected by wire.
82 PBX Networking Network operator PBX 1 A B PBX 3 E C D Bundle Trunk line PBX 2 Point-to-point connection Example of a PBX network with trunk groups In the above example, the following trunk groups are configured for PBX 1: z Two S0 lines in a multi-terminal configuration to the network operator which are assigned to the “A” trunk group. z Two S0 point-to-point connections to PBX 2 which are assigned to the “C” trunk group.
PBX Networking z The user does not get a busy signal until the attempt to set up an indirect connection via the network operator has also failed. Note: If an internal connection is switched via a network operator, the call is signalled using the external number of the calling PBX. For each route you can define a randomly selectable code digit for seizing the route.
84 PBX Networking PBX 100199 b a c 4: b D: c PBX 400499 d PBX 200299 h g PBX 500599 D: a e 3: e 5: h D: d f PBX 300399 k 5: k D: f i 3: i D: g D:Default D:Route Example of closed numbering tables The automatic switching of call requests (i.e. routing) by means of trunk group overflow or default numbering can lead to “circular switching”. To avoid this, a “transit” counter is incremented whenever a connection is switched through on Q.SIG lines.
PBX Networking Tip: If, for example, you are configuring a route which can be seized using routing code “5” and have selected one or more bundles for this route, change the Prefix for dest. call number at incoming internal setting to “5” for this bundle in order to enable the route to be reseized. Owing to their hardware properties, not all S0 ports of the Forum 500 can be used for PBX networking without restrictions.
86 Introduction Team Functions Introduction With the team functions you can manage your telephone communication tasks by assigning lines with separate call numbers to the keys of different terminals. The terminal users, or team members, can thus pick up one another’s calls or telephone each other using the configured keys. Team functions can only be configured on the Forum Phone 520 and 530 system telephones because only these have the required features.
Introduction a substitute function (with another team member acting as the substitute). Calls for you are then signalled to the terminal of another team member. A trunk key also provides functions for managing calls. For example, you can configure call protection if you do not want to be disturbed, or call diversion to another telephone. z Team key: As with a trunk key, a team key can be used to receive or make calls.
88 Examples of Use z Team keys, for example, can be used to create a project group within a department. Calls from customers of this group can then be answered by any team member who is not busy. The team members can call each other by the team keys. z A busy key can be used to configure an attendant terminal showing the status of the individual users. The attendant terminal sees the status of the users and can put calls through by simply pressing the key.
Examples of Use 14:22 TrK 11: Secretary TrK 10: Executive 11 10 DK 10: Executive 14:22 TrK 10: Executive TrK 11: Secretary TrK 12: Private 12 14:22 TrK 10: Executive TrK 12: Private Example: executive/secretary team Line Seizure The secretary can be reached on the call number 11 (trunk key TrK 11: secretary’s office). The executive can be reached on the call number 10 (trunk key TrK 10: executive’s office). He can also answer calls from his parallel telephone.
90 Examples of Use indicated on the secretary’s terminal since no appropriate trunk key is configured on the latter’s telephone. Call Signalling In this configuration example, calls to one’s own call number are signalled acoustically on the following telephones: z Call number 11 on the secretary’s telephone z Call numbers 10 and 12 on the executive’s telephone. Calls for the other team member’s call number are indicated by an optical signal on one’s own telephone (flashing trunk key LED).
Examples of Use Three-member Team The three-member team described here is an example of a team configuration within a project group, e.g. export sales. Each team member has one Forum Phone 520 system telephone with all call keys programmed as trunk and team keys. 14:22 10 TrK 10: Miller TK 11: Johnson TK 12: Smith 14:22 11 Trk 11: Johnson TK 10: Miller TK 12: Smith 14:22 12 TrK 12: Smith TK 10: Miller TK 11: Johnson Example: three-member team Line Seizure Each team member’s call number, e.g.
92 Examples of Use Call Signalling In this example, calls via the trunk keys are signalled acoustically. Calls via the team keys are indicated by a visual signal (the team key LED flashes). Unified Team The unified team described here is an example of a team configuration within a department in which calls are to be managed quickly (e.g. support department). Each team member has one Forum Phone 520 system telephone with all call keys programmed as trunk keys.
Examples of Use key. If another team member then presses trunk key TrK 11 on his telephone, he can accept the call. For further information on function keys, refer to the “Forum Phone 520, 530” user guide. Line Busy Indication If a line is busy, e.g. TrK 11 Johnson, the trunk keys on the other team telephones will indicate this. Call Signalling In this example, calls via all trunk keys are signalled acoustically.
94 Examples of Use Toggle Team The toggle team described here illustrates how a large number of call numbers can be managed efficiently with the help of team functions. Each team member has one Forum Phone 530 with all call keys programmed as trunk and team keys. 14:22 Fri.22.Feb.02 10 11 12 13 14 15 16 TrK 10: Support 1 TrK 11: Support 2 TrK 12: Support 3 TrK 13: Support 4 TrK 14: Support 5 TrK 15: Hotline 1 TrK 16: Hotline 2 TK 20: Support 6 TK 25: Hotline 3 14:22 Fri.22.Feb.
Examples of Use The first support number and the first hotline number of each team member is programmed as a team key on the other member’s telephone, e.g. TrK 10 and TrK 15 on Miller’s telephone as TK 10 and TK 15 on Johnson’s telephone. The assumption here is that most calls will go to the respective first call numbers, and team members can thus help each other out by answering one another’s calls. On each telephone it is possible to toggle between the calls on individual lines, e.g.
96 Introduction Call Queue Introduction A queue can be activated for the telephone numbers of any type of telephone, i.e. for system, analogue, ISDN and DECT telephones. If a call number with a queue is busy, calls to this number enter the queue. A caller in the queue hears an idle tone. Calls which remain in the queue for too long are cleared from the queue. The caller then gets a busy tone. The time until an external call is cleared from a queue is defined by the network operator.
Introduction Note: As calling fax machines often operate with the “voice” service indicator (e.g. on analogue ports), you should assign ports for fax machines on the Forum 500 to a user group without a queue. Queues can be combined with the “forwarding,” “pickup” and “hunt group” functions, for example, in order to configure an attendant terminal for an operator. Activation of Queues Queues can be activated per user group.
98 Examples of Use Pickup The functions “Pickup” (from a pickup group) and “Pickup selective” can be used together with queues. A user who accepts a call using “Pickup” or “Pickup selective” picks up the next call from the queue. Hunt Groups Hunt groups of the “parallel” type are usually used together with queues, with the queues of each telephone in the group being synchronised to each other. When a call to the number of the hunt group arrives, the call enters all parallel queues.
Examples of Use z Under PBX Configuration: Call Distribution: Incoming route all incoming calls to the number of the Forum Phone 530trunk key. z In the Configurator, create a new group called “Operators” under User Manager: User groups. Activate “Call queue”, “Call waiting protection” and “Call forwarding” for this group and set the Dial out: External option appropriately. z Create a user called “Operator 1” under User Manager: User. Assign this user to the “Operators” user group.
100 Examples of Use Group of Three Attendant Terminals The attendant terminals switch all incoming calls. Incoming calls are administered in queues. Depending on the number of arriving calls, one to three attendant terminals in this group are manned. The attendant terminals are each equipped with a Forum Phone 530. Configuration z Configure the system access or access for multiple terminals under PBX Configuration: Ports: S0.
Examples of Use joins the queue on each of the terminals in the hunt group. If one of the attendant terminals accepts a call from the queue, the call is removed from the queues of all the other attendant terminals. The display on each attendant terminal (Forum Phone 530) indicates how full the queue is. If attendants leave the terminal, they sign off from the hunt group by means of a function key.
102 Multi-Company Variant Communications systems are frequently shared by several companies. These companies want to jointly use the existing infrastructure (e.g. the existing lines and features of the system), while at the same time they wish to organise and pay for their communication completely independently of one another. This “multi-company variant” can be implemented using the Forum 500 within a shared office, for example.
Configuring the Multi-Company Variant Configuring the MultiCompany Variant The multi-company variant can be commissioned and configured by the system administrator of the Forum 500 without any major effort. In the multi-company variant, the communications system behaves in exactly the same way as the single-company variant. This is particularly of interest to users who want to expand their own system and at the same time operate it in a group. The process in brief: 1.
104 Configuring the Multi-Company Variant Only when this option has been activated are the fields required to configure the multi-company variant available in the other menus of the Web console, for example in the User Manager: User groups menu or in the PBX Configuration: Trunks menu. Configuring and Managing Companies Up to five companies can be configured in the Forum 500. By default, one company with the name “Company 1” is predefined. All configuration settings, e.g.
Configuring the Multi-Company Variant range of authorisation rights for the use and configuration of features for each company. When setting up a new user group (in the User Manager menu), you will find that the default company is predefined; another company can be assigned as long as no other companies have been set up. Assigning Trunk Groups Connections of the same type and in the same direction are arranged in a trunk group (e.g. S0 multi-terminal connections).
106 Working with the Multi-Company Variant ensures that during configuration no seizure code is allocated twice (for two different routes) for each company. If during configuration of a route no code is allocated for one of the configured companies, the route concerned cannot be seized by the members (user groups) of this company. Configuring the Company Exchange An internal telephone number must be set up for each company which represents the exchange, i.e. “the operator”.
Working with the Multi-Company Variant z The central telephone book can be used across the companies by all users of the Forum 500. The company telephone book is a central telephone book for the whole company. It is only available to the users/user groups who are assigned to this company. You can also define whether the members of each user group may edit the company telephone book or not.
108 Setting up TAPI Configuring the PC Software Further possibilities of use can be implemented on a workstation PC with the Windows operating system by installing drivers and programs. Note: Under Windows NT or Windows 2000/XP you must log in as the administrator to install extra software. Further instructions for various options that are available are given below.
Setting up TAPI 1. In the Start menu, select “Settings > Control Panel”. Doubleclick on the “Telephony” icon (“Phone and Modem Options” icon under Windows 2000/XP). 2. Change to the “Telephony Drivers” tab (“Advanced Options” tab under Windows 2000/XP). 3. From the list of installed driver software, select “Forum 500 Service Provider” and click on “Configure”. 4. In the following dialogue you will find a list with the configured connections for the user who is currently logged on. Click on “New”. 5.
110 Setting up NET CAPI 3. Enter a telephone number in the “Number” box and confirm with “Dial.” Under Windows 2000/XP you first click on the “Dial” icon and in the subsequent dialogue activate “Phone call”. 4. The number you entered is displayed on the selected system telephone. Lift the receiver to start dialling. Note: If the “Phone Dialer” program is not installed, you will have to install it. To do this, you open the “Control Panel” and click on “Software”.
Using the Systray Display 3. Go to the Configurator, User Manager: User menu. Select one of the users shown. Enter the number just assigned in one of the boxes No. 1 to No. 10. Confirm your entry with Apply. 4. If it is to be possible to call the “virtual ISDN card” externally, or if external calls are to be possible, the number must be included in call distribution (Configurator, PBX Configuration: Call Distribution menu). 5.
112 Browser for Forum CTI under Existing PBXs. Enter your user name and password in the boxes under Log-on. 3. If you activate the Autostart check box, you will see the systray display even after restarting your PC. 4. Confirm the entries in the configuration dialogue with OK and the systray display logs on for the Forum 500. 5. Right-click on the systray display in the Start bar. Select Configuration to call up the configuration dialogue.
Synchronising the PC Clock Synchronising the PC Clock With the network service SNTP (simple network time protocol) it is possible to synchronise the internal clock of a PC with the time of the Forum 500. Requirements You must enter the time zone so that the Forum 500 can calculate the time of the internal clock back to the GMT (Greenwich Mean Time) required for SNTP: 1. Go to the Configurator, SYS Configuration: System menu. Click on Change. 2.
114 Address Queries using LDAP SNTP with Windows XP Here you configure the SNTP server by double-clicking on the time in the Start bar. Enter the Forum 500 as the “server” in the “Internet time” tab. Address Queries using LDAP You can search the data of the central telephone book of the Forum 500 from a workstation in the LAN using LDAP (Lightweight Directory Access Protocol”). When configuring an LDAP-enabled program, specify the IP address of the Forum 500 as the address of the LDAP server.
Address Queries using LDAP Note: Only users can be found for whom an internal telephone number has been configured.
116 Configuration Guide The Configuration Guide contains a series of flowcharts that will help you to plan the configuration of the Forum 500 and guide you through the necessary settings step by step, focusing on the network settings. The individual charts are summarised below: Note: Settings for mail and ISP and RAS access are only possible when you have activated the Forum 500 IP licence on the Web console Configurator in the SYS Configuration: Licences menu.
Overview Overview No Ethernet network (LAN) exists? Yes Cross-connected ethernet cable available? Yes Connect the configuration PC to the Forum 500 LAN port. Enable DHCP. Connect the Forum 500 and the configuration PC to the network Start the Forum 500 configuration service via your Web browser. No Connect the configuration PC to the Forum 500 COM port. Generate the Dialup Networking entry with “occonfig”. Create the user groups and users. Enter the Forum 500 address, for example “http://192.
118 PBX Ports PBX Ports Set the access type (multiterminal access and/or system access). Define the access type Define the external interfaces Do you have ISDN terminals that you wish to operate on an S0 interface? Set the external interfaces and enter the telephone numbers assigned by your network provider. S0 terminals Set the internal S0 interfaces and enter the internal telephone numbers.
Easy Access Easy Access Do you have a computer network? LAN No Finished Yes Do you have a DHCP server in your network? Host name Assign a name to the Forum 500. DHCP Yes The Forum 500 takes the settings from your DHCP server No Activate the Forum 500 DHCP server. Enter the Ethernet-IP configuration for the Forum 500. Forum 500 DHCP server IP address Network mask Gateway address Enter the address range of the client computers in your network.
120 ISP Settings ISP Settings Do you want to configure a new Internet provider? Your own ISP Select a provider from the list No Yes Select one of the default providers in “NET Configuration: Connections: ISP”. Provider-New: Provider, Telephone Number, User Name and Password Enter your provider's dial-in data. Specify the IP address of the DNS in the Internet. Domain Name Server Mail input server and mail output server Specify a standard POP server and a standard SMTP server.
RAS Settings RAS Settings Have you made the network settings for the Forum 500? Configure the RAS access of the Forum 500. “NET Configuration: Connections: RAS” LAN Yes Status Telephone number Select from PAP, CHAP and CLID. Have you created users with RAS access rights? NET Configuration: Easy Access Configure the network settings for the Forum 500. Activate the RAS access. Specify the telephone number for which the RAS access should be configured.
122 LAN-to-LAN Settings LAN-to-LAN Settings Have you made the network settings for the Forum 500? LAN Yes Configure the LAN-LAN connection. “NET Configuration: Connections: LAN-LAN” Protocol Telephone number local IP address local Network mask local Yes CLID No NET Configuration: Easy Access Configure the network settings for the Forum 500. Select between PPP and HDLC transparent. Enter the internal telephone number. Enter the local IP address. Enter the local network mask.
E-mail Function E-mail Function Have you made the network settings for the Forum 500? LAN No Configure the network settings for the Forum 500. NET Configuration: Easy Access Yes Do you want to use e-mail from the Internet? Internet Yes Configure your Internet access.
124 E-mail Access E-mail Access Do you have access to a mail server in your network or in the Internet? Mail server No Configure your network/ Internet access. NET Configuration: Easy Access or Configure ISP Yes Do you have created mail account polls in the “User Manager: User accounts”? User accounts No Set up user accounts in the User Manager.
General/Hardware Frequently Asked Questions This chapter provides tips and information on how to deal with any malfunctions or faults you may experience with the Forum 500. Please note: Repairs to the Forum 500 should only be carried out by qualified personnel.
126 Telephony Question: The mains plug is connected, the mains socket is supplying output, but the Forum 500 still does not function. DANGER! High voltage inside the device. To make the system dead, remove the power plug from the socket! Take the housing cover off. Is the “Power Fine” LED at the top left lit up? If not, contact your service centre or an authorised dealer. The AC adapter plug of the Forum 500 may be defective.
Telephony Make sure the telephone has been properly connected. Check also whether the appropriate port has been configured correctly in the Configurator (PBX Configuration: Ports menu). Question: It is not possible to make external calls with one of the telephones. Check whether a user is configured for the telephone. Otherwise the settings of the Guests user group are valid for the telephone. To standard, this user group has no external call authorisation.
128 DECT Question: It is not possible to configure Call Distribution: Outgoing for multi-terminal access. You have configured multi-terminal access and system access in parallel. All outgoing calls are therefore established via system access, and outgoing call distribution can be configured for system access only (Configurator, Call Distribution: Outgoing menu). A specific MSN can be seized for individual calls by means of a code number procedure.
LAN Question: Is it possible to increase the time for the enrolment procedure? You must manually enter the IPEI of the DECT device in the Configurator. The enrolment time is then increased to one hour (PBX Configuration: Ports: DECT-PP menu). Question: Another manufacturer’s DECT device is not functioning. Check whether the DECT device supports the DECT GAP standard. In the Configurator, also make sure GAP is set for this DECT device (PBX Configuration: Ports: DECT-PP menu).
130 LAN Question: How can I determine the IP address of the Forum 500? To find out what the IP address is, enter the code number * 1 8 2 on one of the connected system telephones. The code-number procedure * 1 8 3 also displays the network mask. Question: The network connection is functioning, but nothing is displayed in the browser. Enter the complete IP address of the Forum 500 along with the protocol identifier, for example http://192.168.99.254/.
Internet If you fix a name for these IP addresses in the NET Configuration: Easy Access: Hosts menu, you can address the server PCs quite easily by the DNS names. Internet Question: I cannot access our company Web site. Outside your system, your company Web site is accessed at “www.firm.com”, but in the Configurator you have entered “firm.com” as the domain. Your company’s site URL thus counts as an internal URL and can only be accessed by entering the direct IP address.
132 Technical Specifications Mains power supply 230 V ~ 50 Hz Rated power Forum 512: 80 VA Safety class 2 Euro ISDN external for basic access, DSS1 protocol Forum 514: 80 VA Forum 516: 130 VA Forum 512: 1x Forum 514: 2x Forum 516: — Euro ISDN internal for ISDN terminals, DSS1 protocol Forum 512: 1x Forum 514: 1x Forum 516: — – Supply voltage 40 V ± 10% – Supply power 3W – Range 150 m Euro ISDN switchable for basic access, DSS1 protocol or for ISDN terminals, DSS1 protocol Forum 512:
133 – Supply voltage 40 V ± 10% – Supply power 25 mA – Range 1,000 m V.24 port (COM) for connection of a PC – Range 5m Permissible tempera- +5°C to +40°C tures stationary, weatherproofed Dimensions (B x H x D) 396 x 390 x 100 mm Weight (only system) Forum 512: about 2.8 kg Contact load actor 1 10 A / 125 V Contact load actor 2 2 A / 125 V – Voltage range U≈ = 5 V … 30 V Forum 514: about 2.8 kg Forum 516: about 3.
134 Index Numerics 2nd Forum Phone module 35 A a/b adapter 35 Actor See Intercom system 33 Actor/sensor port 27 Adapter Audio 36 Cable (RJ-232 - RJ-45) 17 Upn 35 Analogue a/b ports 27 Authorisations 13 B Basic setting 59 Basic setting switch 29 Bundles 81 Busy key 87 C Clock 113 Power failure 29 Synchronising the PC (via SNTP) 113 Configuration 42 Client 51 Configuration with Windows 45 Establishing a network connection 49 Initial configuration 42 Index Installing the remote data transfer network unde
135 Connection scheme Actor/sensor ports 33 Analogue (a/b) ports 31 S0 ports 30 Upn ports 31 D DECT 128 DHCP 63 Direct call key 87 DNS 65, 68 Doorline See Intercom system 33 DSL 28 DSL port 28 DSS1 78 E E-mail 10 F Factory settings 12 Authorisations 13 Basic settings switch 29 Internet functions 16 Telephony functions 12 FAQs 125 Features 8 Internet access 10 Forum CTI 112 Forum Keypad 530 86 Forum Phone 500 Module Headset 36 H Hardware 125 Hardware basic setting switch 59 I Installation 17 Basic setti
136 O Online help 55 Outlook Express 114 P PBX cascade 58 PBX cascading 74 PBX networking 77 PBX number 84 PC status display 111 PCM port 28 PIN assignment ISDN socket 26 Pin assignment Audio adapter 36 Plug-in power supply 21 Point-to-point connections 80 Port assignment Actor/sensor port 27 Analogue a/b ports 27 DSL port 28 LAN 27 PCM 28 S0 port pin assignment 26 S0 ports 25 S0 terminating resistor 25 Sync port 28 Upn ports 26 Ports Actor 20 Actor/sensor 21, 22, 23 Analogue a/b 20, 21, 22 LAN 20, 21, 22
137 Three-member team 91 Time zone 113 Toggle team 94 Troubleshooting 125 Trunk key 86 U Unified team 92 Upn port pin assignment 26 Upn ports 26 V Voice mail 32 Index
138 Notes Index
139 Notes Index
140 Notes Index
Configuration Example Forum 500 Forum Phone 520 Upn Forum Base 500 Upn Upn Analogue fax a/b Forum Base 500 S0 Forum Free 560 ISDN telephone Configuration example: Forum 500 with connected terminals
For more information: z Please dial 0800 55 400 z Visit us in the Internet at www.belgacom.be/pabx z Contact your Belgacom dealer Subject to changes Status 05.
