User's Manual

7574
Troubleshooting
7574
Troubleshooting
You can find technical support information at www.belkin.com/
networking or www.belkin.com through the tech support area. If
you want to contact technical support by phone, please call
877-736-5771. Technical support is available 24-hours-a-day,
7-days-a-week.
Problem:
Installation CD does not automatically start.
Solution:
If the CD-ROM does not start the Easy Install Wizard automatically,
it could be that the computer is running other applications that are
interfering with the CD drive.
1. If the Easy Install Wizard screen does not appear within 20
seconds, navigate to your CD-ROM drive by double-clicking on
the “My Computer” icon that is located on your desktop.
2. Next, double-click on the CD-ROM drive (into which you have
placed the Easy Installation CD). Double-click on the file
named “startup.exe”.
3. Easy Install Wizard should start within a few seconds. If, instead,
a window appears showing the files on the CD, double-click on
the icon labeled “Setup”.
4. If the Easy Install Wizard still does not start, reference the
section titled “Manually Configuring Network Settings” on page
56 of this User Manual for an alternate setup method, or contact
Belkin Technical Support toll-free at [phone].
Problem:
Easy Install Wizard cannot find my Router.
Solution:
If the Easy Install Wizard is not able to find the Router during the
installation process, please check the following items:
1. If the Easy Install Wizard is not able to find the Router during the
installation process, there may be third-party firewall software
installed on the computer attempting to access the Internet.
Examples of third-party firewall software are ZoneAlarm,
BlackICE PC Protection, McAfee Personal Firewall, and Norton
Personal Firewall.