User's Manual

Troubleshooting

section

Troubleshooting

If you do have firewall software installed on your computer,

please make sure that you properly configure it. You can

determine if the firewall software is preventing Internet access

by temporarily turning it off. If, while the firewall is disabled,

Internet access works properly, you will need to change the

firewall settings to function properly when it is turned on.

Please refer to the instructions provided by the publisher of your

firewall software for instructions on configuring the firewall to

allow Internet access.

2. Unplug the Router from its power source (wall outlet) for 10

seconds, and then plug the power back in. Ensure that the

Router’s power light is on; it should be solid green. If it is not,

check to make sure that the AC adapter is properly connected

to the Router and plugged into a wall outlet.

3. Ensure that you have a cable (use the cable included with the

Router) connected between (1) the network (Ethernet) port on

the back of the computer and (2) one of the LAN ports, labeled

“1” through “4”, on the back of the Router.

Note: The computer should NOT be connected to the port

labeled “Internet/WAN” on the back of the Router.

4. Try shutting down and restarting your computer, then rerunning

the Easy Install Wizard

If the Easy Install Wizard is still unable to find the Router,

reference the section titled “Manually Configuring Network

Settings” on page 56 of this User Manual for an alternate setup

method, or contact Belkin Technical Support toll-free at

(877) 736-5771.

Problem:

Easy Install Wizard cannot connect my Router to the Internet.

Solution:

If the Easy Install Wizard is not able to connect the Router to the

Internet, please check the following items:

1. Use the troubleshooting suggestions within the Easy

Install Wizard. If the troubleshooting screen does not open

automatically, click on the “Troubleshoot” button in the lower

right-hand corner of the Easy Install Wizard window.