User's Manual

3332
Troubleshooting
3332
Troubleshooting
If฀you฀are฀still฀unable฀to฀access฀the฀Internet฀after฀completing฀these฀
steps,฀please฀contact฀Belkin฀Technical฀Support.
Installation CD-ROM does not start Setup Utility
If฀the฀CD-ROM฀does฀not฀start฀the฀Setup฀Utility฀automatically,฀it฀
could฀be฀that฀the฀computer฀is฀running฀other฀applications฀that฀are฀
interfering฀with฀the฀CD฀drive.
If฀the฀Setup฀Utility฀screen฀does฀not฀appear฀within฀15-20฀seconds,฀
open฀up฀your฀CD-ROM฀drive฀by฀double-clicking฀on฀the฀“My฀
Computer”฀icon.฀Next,฀double-click฀on฀the฀CD-ROM฀drive฀and฀
double-click฀on฀the฀folder฀named฀“Files”.฀Next,฀double-click฀on฀the฀
icon฀named฀Start.exe.
Power LED does not come ON; Adapter is not working
If฀the฀LED฀indicators฀are฀not฀ON,฀the฀problem฀may฀be฀that฀the฀
Adapter฀is฀not฀connected฀or฀installed฀properly.฀
Verify฀that฀the฀Adapter฀is฀plugged฀firmly฀into฀the฀USB฀slot฀of฀your฀
computer.฀Check฀to฀see฀that฀the฀drivers฀for฀the฀Card฀have฀been฀
installed.฀Right฀click฀on฀the฀“My฀Computer”฀icon฀on฀your฀desktop.฀
Choose฀“Properties”฀and฀navigate฀to฀the฀“Device฀Manager”฀and฀see฀
if฀your฀Adapter฀is฀listed฀without฀any฀errors.฀If฀an฀error฀is฀indicated฀
contact฀Belkin฀Technical฀Support.
Link LED is blinking slowly; Cannot connect to a wireless
network or the Internet
If฀your฀Adapter฀appears฀to฀be฀functioning฀properly,฀but฀you฀cannot฀
connect฀to฀a฀network฀or฀you฀have฀a฀red฀wireless฀icon฀at฀the฀bottom฀
of฀your฀screen,฀the฀problem฀may฀be฀that฀there฀is฀a฀mismatch฀
between฀the฀settings฀in฀your฀wireless฀network฀properties.฀
Check฀the฀settings฀to฀see฀if฀they฀match.฀The฀SSID฀is฀case-sensitive฀
and฀the฀spelling฀on฀each฀computer฀must฀be฀exactly฀the฀same฀in฀
order฀for฀the฀Adapter฀to฀connect฀to฀the฀wireless฀router฀or฀access฀point.
฀
Note:฀To฀check฀the฀Adapter฀settings฀or฀look฀for฀an฀available฀
network,฀double-click฀the฀Signal฀Indicator฀icon฀to฀bring฀up฀the฀
“Wireless฀Monitors”฀screen.฀Click฀the฀“AP฀List”฀if฀you฀do฀not฀see฀
the฀network฀you฀are฀trying฀to฀connect฀to฀click฀the฀“refresh”฀button฀
to฀scan฀the฀“air”฀for฀wireless฀networks.฀