User's Manual

3130
3130
I can’t connect to the Internet wirelessly
If฀you฀are฀unable฀to฀connect฀to฀the฀Internet฀from฀a฀wireless฀
computer,฀please฀check฀the฀following฀items:
1.฀฀Look฀at฀the฀lights฀on฀your฀Wireless฀Router.฀If฀you’re฀using฀a฀
Belkin฀Wireless฀Router,฀the฀lights฀should฀be฀as฀follows:
•฀The฀“Power”฀light฀should฀be฀on.
•฀The฀“Connected”฀light฀should฀be฀on,฀and฀not฀blinking.
•฀The฀“WAN”฀light฀should฀be฀either฀on฀or฀blinking.
If฀your฀Belkin฀Router’s฀lights฀have฀the฀above฀characteristics,฀go
to฀number฀2.฀below.
If฀this฀is฀NOT฀the฀case,฀please฀contact฀Belkin฀technical฀support
•฀ ฀Make฀sure฀your฀Router’s฀power฀cord฀is฀plugged฀in.
•฀ ฀Make฀sure฀all฀cables฀are฀connected฀฀
between฀the฀Router฀and฀modem.
•฀ ฀Are฀all฀the฀modems฀LEDs฀functioning?฀฀
If฀not,฀see฀your฀modem’s฀user฀manual.
•฀ ฀Try฀rebooting฀the฀Router.
•฀ ฀Try฀rebooting฀the฀modem.
If฀you฀are฀still฀having฀problems,฀please฀call฀Belkin฀Technical฀
Support.
If฀you฀are฀not฀using฀a฀Belkin฀Wireless฀Router,฀consult฀that
Wireless฀Routers฀manufacturers฀user฀guide.
2.฀฀Open฀your฀wireless฀utility฀software฀by฀clicking฀on฀the฀icon฀in฀
the฀system฀tray฀at฀the฀bottom฀right-hand฀corner฀of฀the฀screen.฀
If฀you’re฀using฀a฀Belkin฀USB฀Adapter,฀the฀tray฀icon฀should฀look฀
like฀this฀(the฀icon฀may฀be฀red,฀or฀blue):
3.฀฀The฀exact฀window฀that฀opens฀will฀vary฀depending฀on฀the฀model฀
of฀USB฀Adapter฀you฀have;฀however,฀any฀of฀the฀utilities฀should฀
have฀a฀list฀of฀“Available฀Networks”.฀Available฀networks฀are฀
wireless฀networks฀you฀can฀connect฀to.฀If฀you฀are฀using฀a฀Belkin฀
802.11g฀Router,฀“Belkin54g”฀is฀the฀default฀name.
If฀you฀are฀using฀a฀Belkin฀802.11b฀router,฀the฀default฀name฀should฀
be฀“WLAN”.฀
If฀using฀a฀non-Belkin฀Wireless฀router,฀please฀consult฀your฀router฀
manufacturers฀user฀manual฀for฀the฀default฀name.
I can’t connect to the Internet wirelessly (continued)
The name of your wireless network appears in AP List
If฀the฀correct฀network฀name฀is฀listed฀in฀the฀AP฀List,฀please฀follow฀
the฀steps฀below฀to฀connect฀wirelessly:
1.฀฀Click฀on฀the฀correct฀network฀name฀฀
in฀the฀AP฀list฀and฀then฀click฀“Connect”.
2.฀฀If฀the฀network฀has฀security฀(encryption)฀enabled,฀you฀will฀need฀
to฀enter฀the฀network฀key.฀For฀more฀information฀regarding฀
security,฀see฀the฀page฀entitled:฀“Profile฀Tab:฀Creating฀a฀New฀
Profile”฀pg.฀17฀of฀the฀user฀manual.
3.฀฀Within฀a฀few฀seconds,฀the฀tray฀icon฀in฀the฀lower฀right-hand฀
corner฀of฀your฀screen฀should฀turn฀blue,฀indicating฀a฀successful฀
connection฀to฀the฀network.฀
If฀you฀are฀still฀unable฀to฀access฀the฀Internet฀after฀connecting฀to฀
the฀wireless฀network,฀please฀contact฀Belkin฀Technical฀Support฀
The name of your wireless network
DOES NOT appear in AP List
If฀the฀correct฀network฀name฀is฀not฀listed฀under฀AP฀List฀in฀the฀wireless฀
utility,฀please฀attempt฀the฀following฀troubleshooting฀steps:
1.฀฀If฀possible,฀temporarily฀move฀the฀computer฀five฀to฀ten฀feet฀
away฀from฀router.฀Close฀the฀wireless฀utility,฀and฀re-open฀it.฀If฀
the฀correct฀network฀name฀now฀appears฀under฀“Available฀
Networks”,฀you฀may฀have฀a฀range฀or฀interference฀problem.฀
Please฀see฀the฀suggestions฀listed฀in฀the฀section฀of฀this฀฀
manual฀titled฀“Placement฀of฀your฀Wireless฀Networking฀
Hardware”฀page฀2.
฀
2.฀฀Using฀a฀computer฀that฀is฀connected฀to฀the฀Wireless฀Router฀(or฀
Access฀Point)฀via฀a฀network฀cable฀(as฀opposed฀to฀wirelessly),฀
ensure฀that฀“Broadcast฀SSID”฀is฀enabled.฀This฀setting฀is฀found฀
on฀the฀“Channel฀and฀SSID”฀configuration฀page.฀For฀detailed฀
instructions฀on฀accessing฀this฀page฀and฀changing฀settings,฀
please฀see฀your฀Wireless฀Router฀or฀Access฀Point฀User฀Guide.
Troubleshooting
Troubleshooting
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