Warranty Guide

BELKIN TECHNICAL AND WARRANTY SUPPORT INFORMATION
HOW DO I GET HELP?
If you have a question about your product or experience a problem with it, please go to
http://www.belkin.com/support or http://support.linksys.com. You will find lots of online support tools and
information to help you with your product.
What should I do if my product is defective?
You always have the option to return the product to the original seller if you have a problem. You can make a
claim based on this warranty or any consumer laws that apply to you.
You can also make a claim under this warranty or local consumer laws by contacting Linksys or Belkin
Technical Support. To find out how to contact us, click the “Contact Us” link on the home page of
http://Linksys.com or http://www.belkin.com. If you are located outside the United States, you will need to
choose your region/location first:
For Linksys.com:
http://www.linksys.com/us/change-region/
For Belkin.com:
http://www.belkin.com/us/ - Click the “Change Region” link at the bottom of the website and select your location
If I believe my product is defective and covered by the Product Warranty or the Connected Equipment
Warranty, what do I need to do?
You will need to contact Technical Support for your region at the links above. So that we can help you, you will
need to give us some information when you contact us:
 your product model, hardware revision and serial number;
 the name of your Internet Service Provider (ISP); and
 proof that you purchased the product, with the date of the purchase shown and place where it was
purchased. WE WILL ALWAYS NEED A DATED PROOF OF ORIGINAL PURCHASE TO PROCESS
WARRANTY CLAIMS.
Sometimes we will need you to send the product or Connected Equipment back to us so that we can fix or
replace it. If we ask you to return your product to us by post, you will be given a Return Materials Authorization
(RMA) number and we’ll tell you where to send the product and/or Connected Equipment. You will need to
make sure the product and/or Connected Equipment is properly packaged and shipped, and you will be
responsible for the costs of returning your product and/or Connected Equipment to us. We need to identify
your product and/or Connected Equipment when it reaches us, so you’ll need to include the RMA number AND
a copy of your dated proof of original purchase (please keep the original) with the returned product and/or
Connected Equipment. We also recommend that you send the package by registered and insured mail or by
overnight courier to protect the package while it is in transit. If Belkin determines, in its sole discretion, that it
is impractical to ship the damaged Connected Equipment to Belkin, Belkin may designate, in its sole discretion,
an equipment repair facility to inspect and estimate the cost to repair such Connected Equipment. In that case,
Belkin reserves the right to negotiate the cost of repairs. The cost, if any, of shipping the Connected Equipment
to such repair facility and of such estimate shall be borne solely by the original end-user purchaser.
If you are making a claim in respect of your damaged Connected Equipment, you must do so within fifteen (15)
days from the date of the Occurrence. So that we can process your claim expeditiously, we will need the
following information in addition to the information described above when you contact us: description of all the
equipment that was connected to the product at the time of the Occurrence, including name and model number;
purchase of the damaged Connected Equipment; description of the damaged Connected Equipment and the