User guide

Troubleshooting

9392

Problem:

I can’t connect to the Internet wirelessly, but my network

name is listed.

Solution:

If the name of your network is listed in the “Available Networks” list,

please follow the steps below to connect wirelessly:

1. Click on the correct network name in the “Available

Networks” list.

2. If the network has security (encryption) enabled, you will need to

enter the network key. For more information regarding security,

see the section entitled: “Setting WEP Encryption”.

3. Within a few seconds, the tray icon in the lower left-hand

corner of your screen should turn green, indication a successful

connection to the network.

Problem:

I can’t connect to the Internet wirelessly, and my network name is

not listed.

Solution:

If the correct network name is not listed under “Available

Networks” in the wireless utility, please attempt the following

troubleshooting steps:

1. Temporarily move computer, if possible, five to 10 feet from the

Router. Close the wireless utility, and reopen it. If the correct

network name now appears under “Available Networks”, you

may have a range or interference problem. Please see the

suggestions discussed in the section titled “Placement of your

Wireless G Plus MIMO Router” on page 2 of this User Manual.

2. Using a computer that is connected to the Router via a network

cable (as opposed to wirelessly), ensure that “Broadcast SSID”

is enabled. This setting is found on the Router’s wireless

“Channel and SSID” configuration page.

If you are still unable to access the Internet after completing

these steps, please contact Belkin Technical Support.