BELL Phones BY NORTHWESTERN BELL PHONES 36028 Congratulations on your selection of the 36028 from Northwestern Bell Phones. This quality 2.4GHz Dual-handset System cordless telephone with Digital Answering System and Call Waiting Caller ID, like all Genuine BELL® products, has been designed to give you many years of continuous service and represents the best value for your money. It requires little maintenance and is easy to setup and operate.
IMPORTANT SERVICE INFORMATION Read this manual before attempting to setup or use this instrument. It contains important information regarding safe installation and use. Keep this manual for future reference. Also save the carton, packing and proof of purchase to simplify and accelerate any needed action. If you need assistance or service, call (800) 888-8990 between 8:00 a.m. and 4:30 p.m. Pacific Standard Time, Monday through Friday. You can also visit our web site at http://www.nwbphones.
SAVE THESE INSTRUCTIONS IMPORTANT SAFETY ! INSTRUCTIONS When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. 4.
. ! 1. 2. ! disconnected at the network interface. Use caution when installing or modifying telephone lines. MAINTENANCE Use a damp cloth to clean the plastic cabinet. A mild soap will help to remove grease or oil. Never use polish, solvents, abrasives or strong detergents since these can damage the finish. Your phone should be situated away from heat sources such as radiators, heaters, stoves or any other appliance that produces heat.
8. 9. 91745 for repair/warranty information. The telephone company may ask you to disconnect this equipment from the network until the problem has been corrected or you are sure that the equipment is not malfunctioning. This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs. (Contact your state public utility commission or corporation commission for information.).
36028 CONTROLS DIAGRAM Base Unit (Rear View)
DESCRIPTIONS EDIT/ FLASH Button -(EDIT) Press to edit listed items. (FLASH) Momentarily hangs up the phone to access custom calling features such as Call waiting or Three-way calling provided by you local phone company. UP /DN Button - Allows you to adjust the handset volume (3 steps) in TALK mode. It also allows you to view the caller list or /and Phone. Microphone - Used for speaking with callers.
CHARGE LED Indicator - Lights up steadily when paging the handset. Lights up steadily when the handset is being charged on the base and turns off when the handset is removed from its cradle. MSG LED Indicator - Flashes rapidly if the system has new memo message(s) and new incoming messages(s). PAGE Button - Allows you to locate the handset when it is not on the base, or to alert the person near the handset. Volume Control «/ • Button -Adjusts the base unit speaker volume level.
Handset Battery compart mei Battery Connector 3. 4. (Figure 1) Insert the Ni-Cd battery into the battery compartment. Replace the battery compartment cover by sliding it up towards the handset. NOTE: Use the type and size of Ni-Cd battery pack, 3.6V, 450mAh. It is recommended that the Ni-Cd battery pack should be fully charged overnight prior to initial use.
Base Unit Charger 9VDC. Adaptor AC Adaptor Plug (Figure3) HEADSET CONNECTION One of the special features of your phone is that your handset could utilize a headset (not included) for hands-free communication. Insert the small plug at the end of your headset cord to the headset jack at the side of the handset as shown in Figure 4. Follow the procedures discussed in "Placing a Call" when to place and receive a call. Note: The headset jack of your cordless telephone is compatible with 2.
2. 3. Listen for a dial tone. Dial the telephone number. The phone numbers appear on the LCD Display as you enter the number. 4. When finished with your call, press the TALK button or place the handset on the base unit. NOTE: The call timer will start to count once you press the TALK button. Receive a Call NOTE: If you are expecting incoming calls, the handset must be programmed to RING ON mode. If the handset is on the base: 1.
number or a name without the corresponding telephone number in the Phonebook. A. PREFERRED CALLS(VIP) You an assign PREFERRED CALL which will generate a special ringer sound at start of the second ring to any welcome caller in the Phonebook. 1. Press the SAVE/PHONE BOOK button. 2. Press the UP OF DN button to find the one you need. 3. Press the MENU/SCAN button once. The LCD Display will show "VIP". 4. Press the SAVE/PHONE BOOK button to save the preferred call and go back to STANDBY mode.
1. 2. Press the SAVE/PHONE BOOK button. Press the UP 01" UN button to find the one you need , press the SHIFT RIGHT -"-button if the name or telephone number is more than 11 digits. NOTE: To exit the Phonebook at anytime, Press the SAVE/PHONE BOOK button. EDITING NAME AND NUMBER IN THE PHONEBOOK 1. 2. 3. Press the SAVE/PHONE BOOK button. Press the UP or DN button to find the one you want to edit. Press the EDIT/FLASH button to edit the name.
7. Press the SAVE/PHONE BOOK button to confirm. IMPORTANT: It is not advisable to save a telephone number without the corresponding name in the Phonebook. This will lead to improper displays on Private and Out of Area calls. NOTE: When no active buttons are pressed for 20 seconds, the LCD Display will automatically return to STANDBY mode. PLACING CALLS FROM THE PHONEBOOK 1. Press the SAVE/PHON E BOOK button. 2. Press the UP Or DN button to find the one you want to call. 3.
OUT OF RANGE WARNING • The handset and base unit communicate up to a certain maximum range. The distance can be affected by weather, power lines, or even other cordless telephone. • If you are far away from the base unit, the handset beeps and " OUT RANGE" is shown on the LCD Display to warn you that the background noise level is too high for proper communication between the handset and the base unit. • When you hear this sound and sec the "OUT RANGE" display, you should move closer to the base unit.
How can I activate my Caller ID? company to confirm that the service is available before you install the device. For you Caller ID unit to function, you must first arrange with your local telephone company to have Caller ID/Call Waiting ID service installed on you line. There is an extra charge added to your monthly telephone bill for this service. Before using this unit, please read this instruction manual carefully.
"PRIVATE" will be shown when a call is received from a blocked number. For privacy reasons, some states allow callers the option to prevent their telephone data from being displayed on the other party's Caller ID display. Display shows when the Caller ID information was received incorrectly or only part of the data was received. NOTE: When an error is received, none of the date from This call is saved in memory.
PLACING A CALL FROM THE CALLER LIST i Press the CALLS button. 2. Press the UP OF DN button to select the call record you wish to call back. 3. If the number displayed is not correct(needing 7,10,11 digits), button to select call number. press the OPTION Press OPTION button Press OPTION button 4. 5. Press TALK button to dial out or press CALLS button to cancel dialing. To end you conversation, either press the TALK button or place the handset on the base unit.
5. Press the CALLS button to return to STANDBY mode. DELETING ALL RECORDS IN THE CALLER LIST 1. Press the CALLS button. 2. Press and hold RE/PA/DEL button. The LCD Display will show " ERASE ALL?" 3. To delete all Caller ID records, press RE/PA/DEL button. The LCD Display will show "ERASE ALL" and return to standby mode. PROGRAMS OPERATION This unit contains the following special Programs: A. B. C. D. E. F. RING ON/OFF LANGUAGE FIRST RING ON/OFF TIME SET AREA CODE CONTRAST G. H. I. J. K.
TIME SET Set the date and time. Press and hold the MENU/SCAN button. Press the TELEPHONE KEYPAD #4 button. Press the EDIT/FLASH button. Use the TELEPHONE KEYPAD button to enter the month, date, hour and minute. The cursor moves automatically after entering each item. Press the TELEPHONE KEYPAD #1 for AM setting, or Press the TELEPHONE KEYPAD #2 for PM setting. 5. When the final setting is programmed, the time and date arc 'automatically saved. 6. Press the MENU/SCAN button to go back to STANDBY mode.
5. 6. Press the SAVE/PHONE BOOK button to save the setting. Press the MENU/SCAN button to go back to STANDBY mode. PRIVATE RING ON/OFF Turn on or off ring or all calls where the caller has blocked their caller ID. 1. Press and hold the MENU/SCAN button. 2. Press the #9 button twice. 3. Press the EDIT/FLASH button. 4. Press the UP Or DN button to select ON or OFF. PRIVATE RING ON is the preset mode. 5. Press the SAVE/PHONE BOOK, button to save the setting. 6.
TIME/DAY STAMP lCMs and Memo messages are automatically voice-stamped with the current time and day. NOTE: After power failure, the time/day stamp will be lost. In this case, the time will be incorrect. Please refer to the INITIAL SETUP section on how to set the system time and day. SETTING ANSWER ON/OFF The unit defaults to Answer ON automatically after power up. A. TO TURN ANSWER MODE OFF 1. In standby mode, press the ANS. ON/OFF button on the base unit until you hear "Answering machine is off". 2.
You will hear the newly programmed 3-digit security code. NOTE: The factory preset password is " 159". OUTGOING MESSAGE (OGM) This is the announcement callers will hear when 36028 answers a call. The 36028 also has a default OGM (factory preset) which is active when there is no OGM present. Default OGM: "Please record your message after the beep." RECORDING THE OUTGOING MESSAGE (OGM) (The maximum recording time is 59 seconds. The minimum recording time is 3 seconds) 1. In standby mode, Press the OGM button.
C. I. ERASING OGM During OGM playback, press ERASE button. MEMORY FULL DETECTION The memory full condition occurs: If 15 minutes of recording time is reached, or If 59 message (i.e. Memo, OGM, ICM) have been recorded. If there is an incoming call, the unit will answer at the 10* ring and announce "Memory full". You can erase any or all the messages remotely after listening to them. NOTE: Sometimes you may fail to escape from memory full condition when erasing a short message.
The following table lists announcements made after you have pressed 9: Message main menu Repeat message To skip message Delete message To stop function Key 3 5 6 7 Action Repeats the current message Skips forward to the next message Deletes current message Stops current function During message or memo playback Replay previous message Pause message Change OGM1 Record new MEMO Change security code Switch answerphone off Delete current message Key(s) * 1 2 # Key press 33 4 *1 *2 *3 *5 6 Function Skip OGM
MAXIMIZING BATTERY LIFE Repeated use or recharge of Ni-Cd batteries without periodic full discharge results in reduced useable charge time. When you notice the usable charge duration decreasing, fully discharge the Ni-Cd battery and recharge as described: DISCHARGING 1. Unplug the telephone line cord from the 36028. 2. Make sure that the adapter is connected. 3. Lift the handset out of the base cradle. 4. Press the TALK button of the handset and start discharging.
TROUBLESHOOTING A. TELEPHONE UNIT TROUBLESHOOTING TABLE SYMPTOM SOLUTION No dial tone • • • • • Check the telephone line cord connectors at both ends that they are pushed in firmly until they click. If you had a power failure or had unplugged the base unit, replace the handset on the base unit for two to five seconds to reset the system. Check the RING ON/OFF mode on the handset. Set to RING ON mode to enable the handset ringer.
B. CALLER ID SYSTEM TROUBLESHOOTING TABLE SOLUTION SYMPTOM • Check the power connection. The Caller ID • Check the telephone line cord connections. panel is blank • Check the batteries for proper installation. The Caller ID does • The Caller ID unit will not function until you have Caller ID service not show the caller's provided by your local phone company. Call your local phone company name and/or phone to have Caller ID installed on your telephone line.