Getting started guide Turbo Stick Novatel Wireless U547
Welcome Thank you for purchasing a Turbo Stick from Bell. This Turbo Stick will enable you to connect to the Internet. This guide provides an overview of your new Turbo Stick and details on how to configure your computer for use with this Turbo Stick. Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 System requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting started Before installing your Turbo Stick, please ensure you have the following: • A Bell wireless account with a Mobile Internet plan. (If you don’t have an account or a Mobile Internet plan, speak with a Bell account representative to get set up.) • An active Bell SIM card. • Your Mobile Directory Number (MDN), or phone number __________________________________.
System Requirements To install and operate your Turbo Stick, ensure your computer has the following system resources: WINDOWS Microsoft® Windows XP (SP 2 – 3, 32-bit only), Operating system Windows Vista™ (SP 1 – 2, 32/64-bit) and Windows 7 (32/64-bit) with 500MHz CPU Card slot 1 USB port, version 2.0 (recommended) or 1.
System Requirements (continued) MACINTOSH Operating system Macintosh OS 10.4 (Tiger), 10.5 (Leopard), and 10.6 (Snow Leopard) with 300 MHz Intel CPU Card slot 1 USB port, version 2.0 (recommended) or 1.
Inserting your Bell SIM card Your Turbo Stick requires an activated Bell SIM card to function. If the SIM card was not inserted at the time of purchase, please insert it now, as described below. 1. Remove the cover from the front of the device by inserting a fingernail under the top narrow end of the cover and pulling toward you. 2. Slide the SIM card holder toward the USB connector to release the catch.
Inserting your Bell SIM card (continued) 3. Lift the SIM card holder up with a fingernail. Insert the SIM card so the metal contacts on the the card face the metal contacts inside the device. The cut corner on the card goes in last. 4. Push the inserted SIM card in the SIM card holder down and then slide it forward until the SIM card holder catches. Be sure the card is locked in place. 5.
Inserting a microSD card (sold separately) 1. R emove the cover from the front of the device by inserting a fingernail under the top narrow end of the cover and pulling toward you. 2. Slide the microSD card holder to the side to release the catch. 3. L ift the microSD card holder up with a fingernail and place the microSD card in the holder. Be sure the metal contacts on the card face the metal contacts inside the device. Also, be sure the shape of the card matches the holder exactly. 4.
Preparing Your Computer for Installation Mobile Connect from Bell is a software application that allows you to set up and manage your wireless connections over the Bell network. Mobile Connect for Windows and Macintosh is pre-loaded onto your Turbo Stick and can be installed directly from it to your computer – no CD required. Before inserting your Turbo Stick into the computer: 1.
Installing Mobile Connect for Windows Insert your Turbo Stick into an available USB port on your computer. Do not forcibly insert your Turbo Stick as this may damage both the device and the port. Your Turbo Stick powers on when inserted, and your computer may beep. Note: Your computer may display a security warning stating that Mobile Connect is not a trusted application. You may safely dismiss this warning and continue with the installation. Installation should automatically begin.
Follow the InstallShield® Wizard, it will guide you through the process of installing the Mobile Connect application. Use the “Next” and “Back” buttons to navigate through the installation steps. To continue the installation, you must read and accept the terms of the License Agreement. The installation process may take several minutes to complete with no progress shown on the progress bar – please be patient. Select “Finish” to complete the installation.
Start-up With your Turbo Stick inserted, double-click on the Mobile Connect icon from your desktop. Mobile Connect will initialize, scan for your Turbo Stick, and the main program window will appear with “Bell high-speed network is available.” Click “Connect.” For information on how to download the full Mobile Connect user manual or software updates, visit bell.ca/mobileconnect.
Using your Turbo Stick From the Mobile Connect main program window, you can establish a network connection and view the connection status. SOME OF THE KEY INDICATORS AND BUTTONS INCLUDE: A. Connect/Disconnect button Connect or disconnect from the network. B. Signal strength indicator Graphically illustrated network signal status. C. Status display Indicates the availability of the network and status of current network connection. D.
Installing Mobile Connect for Macintosh Insert your Turbo Stick into an available USB port on your computer. Do not forcibly insert the device as this may damage both the device and the port. Your Turbo Stick automatically powers on when inserted. Your Turbo Stick will appear as a CD-ROM drive on your desktop. 1. D ouble-click the CD-ROM icon, then find and drag the “Mobile Connect.dmg” image to your desktop. 2. D ouble-click the “mobileconnect.
4. Y ou may need to enter your name and password, and restart your computer, during the installation process. 5. O nce the installation is complete, double-click the Mobile Connect icon to start the program. 6. I f your Turbo Stick was removed during installation, re-insert. Do not forcibly insert the device as this may damage both the device and the USB port. Mobile Connect will initialize, scan for your Turbo Stick, and be ready to connect.
How much data do I need? The chart below shows the approximate data usage for typical data transaction.
Hardware overview LED SIM card slot microSD card slot Hinged USB Connector LED – The LED provides connections status. Refer to “Troubleshooting” on page 21 for a detailed list of the colours and their defined states. SIM card slot – Refer to “Inserting your Bell SIM card” on page 5. Hinged USB Connector – Folds back to protect the USB connector while your Turbo Stick is not in use. microSD card slot – The microSD card slot is located under the back cover (Card sold separately, maximum 32GB).
Hardware overview (Continued) Your new Turbo Stick must be handled with care to ensure reliable operation. The following handling guidelines are recommended: • Do not apply adhesive labels to your Turbo Stick; this may cause your Turbo Stick to overheat and may alter the performance of the antenna. • Do not force the SIM card into the SIM card slot. • The USB connector should plug easily into your computer’s Type A USB port. Forcing your Turbo Stick into a port may damage the connector.
Inserting and removing your Turbo Stick from your computer Now that the Mobile Connect software is installed on your computer, your Turbo Stick can be inserted or removed at any time. As an external device, your Turbo Stick is vulnerable to damage during transport. It is recommended that you remove and securely store your Turbo Stick when transporting your computer. To insert your Turbo Stick: 1. F lip open the USB connector and insert your Turbo Stick into the USB port.
Inserting and removing your Turbo Stick from your computer (continued) To remove your Turbo Stick: 1. D isconnect from the network and Exit or Quit Mobile Connect from the Tools menu. 2. Carefully remove your Turbo Stick from the USB port. 3. The computer may beep. Using your Turbo Stick on another computer: Your Turbo Stick can be used on multiple computers. Simply install the Mobile Connect software on each new computer you wish to use.
Unblocking a SIM card Some SIM cards will be provisioned with a Personal Identification Number (PIN) which locks user access to your Turbo Stick. When using a blocked SIM card, you may be asked to enter the PIN number. Service providers frequently limit the number of incorrect PIN entry attempts. If you fail to enter a correct PIN within the number of permitted attempts, the SIM card may become blocked. You will see a warning message on your last attempt.
Troubleshooting Below is a list of indicator lights which outline the status of your Turbo Stick.
Troubleshooting (continued) Below is a list of common error messages and possible solutions regarding the use of your Turbo Stick. SYMPTOMS SOLUTION Intermittent connectivity and/or low throughput. ervice may not be available in your location. Relocate S the computer to a different area. Coverage maps are available at bell.ca/coverage. Bell does not show in the status display and/or the LED indicator on your Turbo Stick flashes yellow. ervice may not be available in your location.
Troubleshooting (continued) SYMPTOMS SOLUTION When clicking Connect, the message “Your connection attempt to the network failed” is displayed. ervice may not be available in your location. Relocate S the computer to a different area. Coverage maps are available at bell.ca/coverage. he network may be unavailable due to maintenance. Try T the connection again at a later time. Your Turbo Stick may not be activated. First, remove your Turbo Stick, uninstall the software, and reinstall.
Regulatory Information This device has been tested to and conforms to the essential regulatory requirements of the European Union R&TTE directive 1999/5/EC and has attained CE Marking. Federal Communications Commission Notice (FCC United States) This equipment has been tested to, and found to be within the acceptable limits for a Class B digital device, pursuant to part 15 of the FCC Rules and Industry Canada ICES-003.
MODIFICATIONS: Any changes or modication not expressly approved by Novatel Wireless, Inc. could void the user’s authority to operate this equipment. The FCC has granted an Equipment Authorization for this wireless modem with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines. FCC Equipment Authorization ID: NBZNRM-MC547 In order to comply with FCC RF exposure requirements, the device must be installed so that a minimum separation distance of 0.5 cm (0.
Third-Party Trademarks Product trademarks and registered trademarks are the property of their respective owners. Statement of Conditions In the interest of improving internal design, operational function, and/or reliability, Bell reserves the right to make changes to the products described in this document without notice. Bell does not assume any liability that may occur due to the use or application of the product(s) or circuit layout(s) described herein.
Speeds may vary with your technical configuration, Internet traffic, server, environmental conditions or other factors. Novatel Wireless Images: ©2010. Novatel Wireless, Inc. All rights reserved. Ovation, Novatel Wireless and the Novatel Wireless logo are trademarks of Novatel Wireless, Inc. Designed in the United States of America. Microsoft, Windows and Windows Vista are registered trademarks and/or trademarks of Microsoft Corporation in the United States and/or other countries.
