Getting started guide Turbo Stick 4G LTE® Sierra Wireless™ U330
Welcome Thank you for purchasing a Turbo Stick from Bell. This guide provides an overview of your new Turbo Stick and details on how to configure your computer for use with this Turbo Stick. Account Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Inserting your Bell SIM card. . . . . . . . . . . . . . . . . . . . . . . . . . .
Account Requirements Before installing your Turbo Stick, please ensure you have the following: • A Bell wireless account with a Mobile Internet plan. (If you don’t have an account or a Mobile Internet plan, speak with a Bell account representative to get set up.) • An active Bell SIM card. • Your Mobile Directory Number (MDN), or phone number __________________________________.
System Requirements To install and operate your Turbo Stick, ensure your computer has the following system resources: WINDOWS Operating system Windows® XP (32-Bit); Windows® Vista (32/64-Bit); Windows® 7 (32/64-Bit) USB port Type A, v1.1 supported; v2.0 high-speed recommended COM ports 4 free COM ports I/O Resources 1 IRQ, 4096 bytes of I/O space RAM Memory 128 MB Disk space 150 MB MACINTOSH Operating system Mac OS® X 10.5, 10.6, 10.7 USB port Type A, v1.1 supported; v2.
Inserting your Bell SIM card Your Turbo Stick requires an activated Bell SIM card to function. If the SIM card was not inserted at the time of purchase, please insert it now, as described below. 1. Remove the back cover and insert the SIM card as shown in the illustrations. 2. Insert the SIM card, with the contact points (typically gold-coloured) facing toward the device, as shown in the illustrations. microSD slot SIM card slot SIM card 3.
Preparing Your Computer for Installation Mobile Connect from Bell is a program that allows you to set up and manage your wireless connections over the Bell network. Mobile Connect for Windows and Macintosh is preloaded onto your Turbo Stick and can be installed directly from it to your computer – no CD required. Before inserting your Turbo Stick into the computer: 1.
Installing Mobile Connect for Windows Insert your Turbo Stick into an available USB port on your computer. Do not forcibly insert your Turbo Stick as this may damage both the device and the port. Your Turbo Stick powers on when inserted, and your computer may beep. Note: Your computer may display a security warning stating that Mobile Connect is not a trusted application. You may safely dismiss this warning and continue with the installation. Installation should automatically begin.
Follow the InstallShield® Wizard, it will guide you through the process of installing the Mobile Connect application. Use the “Next” and “Back” buttons to navigate through the installation steps. To continue the installation, you must read and accept the terms of the License Agreement. The installation process may take several minutes to complete with no progress shown on the progress bar – please be patient. Select “Finish” to complete the installation.
Installing Mobile Connect for Macintosh Insert your Turbo Stick into an available USB port on your computer. Do not forcibly insert the device as this may damage both the device and the port. Your Turbo Stick automatically powers on when inserted. Your Turbo Stick will appear as a CD-ROM drive on your desktop. Double-click the CD-ROM icon, then find and double-click the “Install Mobile Connect.mpkg” file to launch the installation program.
Starting Mobile Connect With your Turbo Stick inserted, double-click on the Mobile Connect icon from your desktop. Mobile Connect will initialize, scan for your Turbo Stick, and the main program window will appear with “Bell high-speed network is available.” Click “Connect.” You may configure the settings using the Tools Menu, or click “Connect” to connect to the Internet. When Mobile Connect runs, it will check if your Turbo Stick and account have been activated on the Bell network.
Using your Turbo Stick From the Mobile Connect main program window, you can establish a network connection and view the connection status. SOME OF THE KEY INDICATORS AND BUTTONS INCLUDE: A. Connect/Disconnect Button Connect or disconnect from the network. B. Signal Strength Indicator Graphically illustrated network signal status. C. Status Display Indicates the availability of the network and status of the current network connection. D.
How much data do I need? The chart below shows the approximate data usage for typical data transaction.
Using your Turbo Stick on another computer Your Turbo Stick can be used on multiple computers. Simply install the Mobile Connect software on each new computer you wish to use. Please note that data network usage is tied to your Turbo Stick itself and that usage between computers is cumulative and will be billed together. The usage shown in your Event History Manager (Tools>Diagnostics>Event History Manager) is for the data solely used on that computer.
Hardware overview ➊ ➋ ➌ ➊ Power LED indicator: This indicates power is on. ➋ Data LED indicator: This indicates the device is connected to a Bell 4G LTE or HSPA+/HSPA network; it also indicates when the device has an error or has no service available. (See LED States on page 18.) ➌ USB connector: This connects to your computer through a Type A USB port. The hinge design makes it easier to connect to computers.
Hardware overview (continued) Your new Turbo Stick must be handled with care to ensure reliable operation. The following handling guidelines are recommended: • Do not apply adhesive labels to your Turbo Stick; this may cause your Turbo Stick to overheat and may alter the performance of the antenna. • Do not force the SIM card into the SIM card slot. • The USB connector should plug easily into your computer’s Type A USB port. Forcing your Turbo Stick into a port may damage the connector.
Inserting and removing your Turbo Stick from your computer Now that the Mobile Connect software is installed on your computer, your Turbo Stick can be inserted or removed at any time. As an external device, your Turbo Stick is vulnerable to damage during transport. It is recommended that you remove and securely store your Turbo Stick when transporting your computer. To insert your Turbo Stick: 1. Simply plug it into the USB port. 2.
Inserting and removing your Turbo Stick from your computer (continued) IMPORTANT: Be sure to disconnect from the network and quit Bell Mobile Connect before you remove the device from your computer. Disconnecting and quitting the software avoids potential problems such as automatic shutdown or screen freezing. The Turbo Stick USB technology allows you to safely remove the device at any time when you are not connected to the network. To remove the device from your computer, follow these steps. 1.
Unblocking a SIM card Some SIM cards will be provisioned with a Personal Identification Number (PIN) which locks user access to your Turbo Stick. When using a blocked SIM card, you may be asked to enter the PIN number. Service providers frequently limit the number of incorrect PIN entry attempts. If you fail to enter a correct PIN within the number of permitted attempts, the SIM card may become blocked. You will see a warning message on your last attempt.
Troubleshooting Below is a list of indicator lights and common error messages and possible solutions regarding the use of your Turbo Stick.
Troubleshooting (continued) SYMPTOMS SOLUTION Bell does not show in the status display Service may not be available in your location. Relocate the computer to a different area. Coverage maps are available at bell.ca/coverage. The network may be unavailable due to maintenance. Try the connection again at a later time. The Power LED indicator on your Turbo Stick is solid or blinking red Your Turbo Stick may not be inserted properly. Remove and firmly reinsert your Turbo Stick into the USB port.
Troubleshooting (continued) SYMPTOMS SOLUTION No SIM card he SIM card is not being detected by the Turbo Stick. T Ensure that the SIM card is inserted correctly. No networks available Wi-Fi manager is enabled but: • cannot detect any Wi-Fi networks in the area • the computer’s Wi-Fi is shut off • the Wi-Fi card may be disabled or missing • select the Mobile tab to use the Turbo Stick connection (if using an old version of Mobile Connect visit www.bell.
Statement of Conditions In the interest of improving internal design, operational function, and/or reliability, Bell reserves the right to make changes to the products described in this document without notice. Bell does not assume any liability that may occur due to the use or application of the product(s) or circuit layout(s) described herein.
