User guide

Page 4-13
Reference
Problems and Solutions Tables
4
HEARING PROGRAM SOUND
WATCHING A PROGRAM
What is Happening
The receiver front panel
Power light is on and there is
a good picture on the TV set,
but you do not hear any
sound.
You hear a foreign language
with a program.
Possible Reasons Why
You may have muted the sound,
or set the volume so low that
you cannot hear it. The audio
connections may not be properly
connected.
You may have programmed the
receiver to select an alternate
audio language.
What to Do
Check the volume level on the TV or audio
equipment. Turn off the mute or turn up the vol-
ume, as required.
Check the audio connectors and cables from the
receiver to the TV or the sound system you are
using.
Check the TV speakers or the sound system you
are using.
Use the System Setup menu to open the
Alternate Audio Language menu, where you
can select the language you prefer.
What is Happening
The receiver front panel
Power light is on, but the TV
image:
is black (no picture),
is frozen,
has breakups,
has “snow,” or
shows small squares of
various colours.
Possible Reasons Why
The TV set may not be working
properly.
If the TV and the receiver are
working properly, there may be
interference with the satellite
signal. The TV may be wired
to the wrong input.
What to Do
Make sure that the TV set is plugged into an
electrical outlet. Make sure the outlet has elec-
trical power. Make sure that the TV is turned
on. If the receiver is connected to the TV using
only the RF or VHF connections, make sure that
the TV is tuned to channel 3 or 4 (whichever
works best in your area) and that the receiver
back panel Channel 3/4 Switch is set to the same
channel as the TV.
Make sure that the TV brightness and contrast
are adjusted correctly.
Make sure that the TV is connected properly to
the receiver.
Check that the system has been installed correct-
ly. Make sure that all required coaxial cables are
in place, and check that all cable connectors are
firmly connected.
Make sure that the satellite dish is aimed at the
satellite. Check the strength of the signal using
the Point Dish and Signal Strength menu.
Consult your installer to re-aim the dish, if nec-
essary, to obtain the maximum possible signal
strength.
Note the local weather conditions. Heavy rain,
snow, or cloud cover may be interfering with
transmission of the satellite signal. Remove any
snow or other debris which may have collected
on the satellite dish. Set the TV to SVIDEO or
VIDEO input.