User guide

Page 4-16
User Guide
SETTING AND USING SECURITY LOCKS
ORDERING A PAY PER VIEW PROGRAM
What is Happening
You set a lock (for example, a
lock on programs by ratings),
but the lock does not take
effect.
You forgot your password, so
that you are unable to unlock
the receiver.
Possible Reasons Why
You have not locked the receiver.
You may not have written down
the password, to keep it in a safe
place.
What to Do
You must lock the receiver for any lock to take
effect.
Call Bell ExpressVu Customer Service Call
Centre. You must provide the following infor-
mation:(1) your name; (2) your address; 3) your
telephone number; (4) the receiver serial identifi-
cation number; and (5) your Bell ExpressVu
Customer Service Call Centre Personal
Identification Number (PIN), if you use one.
What is Happening
Someone orders a pay per
view program without your
permission.
You are not able to order a
pay per view program.
You find that you are not able
to cancel a pay per view
program.
Your setup includes more
than one receiver. You order
a pay per view program, but
it does not appear via all of
the receivers.
Possible Reasons Why
You may have been away from
the receiver, and someone else
used it.
The receiver may not be connect-
ed to an active telephone line.
The Smart Card credit limit may
have been exceeded.
You ordered a pay per view
program, and then decided not to
watch it.
You ordered a pay per view pro-
gram, and want it to be available
via all the receivers in your setup.
What to Do
Lock the receiver to prevent unauthorized pay
per view purchases. Note: You do not have to set
any locks to lock pay per view purchases.
Locking the receiver automatically locks pay per
view purchases. Remember that you are respon-
sible for all pay per view purchases, whether or
not you authorize such purchases. If you lock
the receiver, then anyone who wants to order a
pay per view program must enter the password.
The receiver must be connected at all times to an
active telephone connection. If you install two or
more receivers, each receiver must be connected
at all times to an active telephone connection.
Call Bell ExpressVu Customer Service Call
Centre.
You cannot cancel an order for a pay per view
program, whether it was just ordered or ordered
previously.
If you use more than one receiver, you must
order a pay per view program for each receiver.