User guide

Page 4-17
Reference
Problems and Solutions Tables
4
PERFORMING DIAGNOSTIC TESTS
What is Happening
You are doing a Front Panel
or Remote Control
Diagnostic Test, and the
receiver turns OFF.
You are doing a Front Panel
Diagnostic Test, and the
receiver displays a failure
message.
You are doing a Remote
Control Diagnostic Test,
and the receiver does not
respond when you press a
remote button.
You are doing a Remote
Control Diagnostic Test, and
the receiver displays the
Diagnostics menu.
You are doing a Remote
Control Diagnostic Test, and
the receiver displays a failure
message.
You are doing a Dish Signal
Diagnostic Test, and the
receiver displays a failure
message.
You are doing a Telephone
Connection Diagnostic Test,
and the receiver displays a
failure message.
You are doing a Main Unit
Diagnostic Test, and the
receiver displays a failure
message.
Possible Reasons Why
You pressed the remote control
Power button or the receiver front
panel Power button.
The front panel buttons are not
working correctly.
Note: The front panel button lock
has no effect on this test.
You pressed the remote control
Page Up or Page Down button.
You pressed the remote control
Cancel button.
The remote control may be miss-
ing batteries, the batteries may be
incorrectly placed in the remote,
or the batteries may be weak or
dead.
The remote control may be dam-
aged or defective.
The satellite dish may have been
moved, so that it no longer
receives the satellite signal.
Coaxial cables may have loos-
ened, or have moisture inside.
There may be interference with
the satellite signal.
The dish may be full of snow or
debris.
The receiver cannot get a dial
tone through the telephone con-
nection.
The receiver may have been dam-
aged or be defective.
What to Do
Turn the receiver back ON, and use the on-
screen menus to return to the Diagnostics menu.
You can now resume the test, but remember not
to press the remote control Power button or the
receiver front panel Power button.
Call Bell ExpressVu Customer Service Call
Centre for assistance.
The Remote Control Diagnostic Test does not
cover the remote control Page Up or Page
Down button.
Pressing the remote control Cancel button
returns the receiver to the Diagnostics menu.
Select the Remote Control option to resume the
test, but remember not to press the remote con-
trol Cancel button.
If the batteries are missing or dead, insert fresh
AAA-size batteries.
If the remote is damaged or defective, call Bell
ExpressVu Customer Service Call Centre for
assistance.
Contact your installer to re-aim the satellite dish
for the maximum signal strength. Check the dish
mount, tightening bolts if needed.
Check that all coaxial cables are firmly connect-
ed and dry.
A variety of weather (in particular, heavy rain,
snow, or cloud cover) may interrupt the satellite
signal.
Check whether the dish is full of snow or debris,
and clean it out if necessary.
Call Bell ExpressVu Customer Service Call
Centre for assistance.
Check the receiver back panel Telephone Jack
connection and the telephone line. Make sure
that the telephone line is connected to an active
telephone connection. Make sure that the receiv-
er is set up for the type of telephone system that
you use.
Make sure that no one else is using the telephone
line while you do the test.
Check the telephone line for a dial tone; if there
is no dial tone, call the local telephone company
for assistance. If you subscribe to an automatic
Call answering service through your local
telephone company, ensure there are no new
messages waiting.
Call Bell ExpressVu Customer Service Call
Centre for assistance.