User guide

Page A-3
IF YOU NEED ASSISTANCE
1. Call Bell ExpressVu Customer Service Call Centre at 1-888-SKY-DISH.
Have the date of purchase and either your customer account number, the receiver
conditional access number, or the receiver model number ready. Display the
Important System Information menu to find these numbers.
2. A Bell ExpressVu Customer Service Call Centre Representative will assist you.
The Representative will attempt to troubleshoot any problem you may be having.
The Representative will also determine whether the equipment is covered under
this warranty.
3. If the Representative determines that you should return the equipment, you will be
given a Return Authorization (RA) number. Before shipping any equipment, you
must obtain a Return Authorization (RA) number from the Bell ExpressVu Customer
Service Call Centre.
4. You will be given the appropriate address for which to return your equipment.
Whether under warranty or not, you will be responsible for the cost of shipping
back the defective equipment.
5. Returned equipment must be packaged properly, using either the original shipping
materials or the packaging in which the replacement equipment is shipped.
Follow the instructions given to you by the Bell ExpressVu Customer Service Call
Centre Representative.
6. Write the RA number in large, clearly visible characters on the outside of the shipping
box that you use to return the equipment. To avoid confusion and misunderstandings,
shipments without an RA number clearly visible on the outside of the box will be
returned to you at your expense.
7. If you return the receiver, you must return the Smart Card with the receiver. If you
do not return the Smart Card with the receiver, a fee will be assessed against
your account.
WHAT WE WILL DO
• We will evaluate the equipment you return, and verify whether the equipment is
covered under this warranty.
• We will replace equipment that we determine is defective with new or refurbished
equipment, if the defective equipment is covered under this warranty.
This replacement equipment will be shipped at our expense.
• If the defective equipment is not covered under this warranty, we will notify you.
We may assess you a flat rate charge for replacement equipment, including shipping
and insurance.
Appendix A
Limited Warranty